Results 1 to 13 of 13

Thread: Tomtom Rider 400 screen condensation

  1. #1
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718

    Tomtom Rider 400 screen condensation

    I bought a TT Rider 400 for a bargain £204 a couple of months ago, but it suffered from screen condensation, so was exchanged for a new one. This is suffering exactly the same problem

    I assume it's a bad batch and the next be will be OK Maybe it's time to ask for a Garmin 390LM instead, which is a pity as the TT software is really good






    Sent from my iPhone using Tapatalk
    Steve

    2006 K1200S > 2009 R1200GS MU > 2012 R1200RT SE > 2014 R1200GS LC > 2018 R1200RS Sport SE > 2019 R1250GS TE


  2. #2
    Subscriber Click here to find out how to Subscribe
    Join Date
    Mar 2015
    Location
    Sheffield
    Posts
    665
    That's strange Iv had my 400 for about 6 months and probably used the unit for about 4000 miles issue free

  3. #3
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718
    I suspect they both came from the same batch in the Halfords warehouse - there are complaints of the same issue on the Tomtom support forum

  4. #4
    Subscriber Click here to find out how to Subscribe
    Join Date
    Mar 2015
    Location
    Sheffield
    Posts
    665
    how old it the unit

  5. #5
    Subscriber Click here to find out how to Subscribe
    Join Date
    May 2010
    Location
    Falkirk, Scotland
    Posts
    2,001
    Stick it in a sealed plastic bag with some dried rice for a day or two , might cure it...........

  6. #6
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jul 2009
    Location
    Aberdeen
    Posts
    12,077
    Quote Originally Posted by mcinlb View Post
    Stick it in a sealed plastic bag with some dried rice for a day or two , might cure it...........
    Yeah but it'll be back. Get a refund.

  7. #7
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718
    Quote Originally Posted by moonhead911 View Post
    how old it the unit
    Bought the first one at the beginning of May, swapped it for a replacement at the beginning of June. Hopefully it'll be third time lucky when I get the replacement on Thursday....

  8. #8
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718

    Tomtom Rider 400 screen condensation

    The third one is just even worse It's now going back and I'm getting a Garmin 390LM instead

    Steve

    2006 K1200S > 2009 R1200GS MU > 2012 R1200RT SE > 2014 R1200GS LC > 2018 R1200RS Sport SE > 2019 R1250GS TE


  9. #9
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718
    Garmin 390LM collected and the software is like going back in time 10 years

    Guess I'll have to persevere for a while and buy a Rider 410 next year if/when the screen issues are resolved

  10. #10
    Subscriber Click here to find out how to Subscribe
    Join Date
    Feb 2008
    Location
    South of Sevenoaks
    Posts
    647
    Sorry to hear that Sven, you must be really frustrated.

    I had one of the first TT 400 and initially it was a disappointment as it had been released without full functionality and it was a poor replacement of the earlier versions. But is has been steadily improved and is now a fantastic unit. I have suffered none of the issues you cite, despite using it in some awful weather (another great summer eh?). Latterly a 3,000 mile trip across Europe to Portugal and back and it was steaming down all the way from St Malo to south of Bordeaux.

    Hopefully if you do get the new 410 it will be as reliable for you as mine has been for me

  11. #11
    Subscriber Click here to find out how to Subscribe
    Join Date
    May 2010
    Location
    Falkirk, Scotland
    Posts
    2,001
    Quote Originally Posted by 'JH' View Post
    Sorry to hear that Sven, you must be really frustrated.

    I had one of the first TT 400 and initially it was a disappointment as it had been released without full functionality and it was a poor replacement of the earlier versions. But is has been steadily improved and is now a fantastic unit. I have suffered none of the issues you cite, despite using it in some awful weather (another great summer eh?). Latterly a 3,000 mile trip across Europe to Portugal and back and it was steaming down all the way from St Malo to south of Bordeaux.

    Hopefully if you do get the new 410 it will be as reliable for you as mine has been for me
    +1 , had mine for a couple of years now and so far, it has been fine ......

  12. #12
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718
    After a couple of years with the Garmin 390LM I decided to buy a TomTom Rider 550 at a bargain price from FC Moto and all was well for six months and 5000 miles, including a tour down to the Pyrenees.

    Sadly this one too has started to suffer from screen condensation in bright sunlight. So much for the "improved" screen It's going back to TomTom for repair/replacement, but I'm not optimistic it'll cure the issue as there are other complaints about this issue on the TomTom website forum.

  13. #13
    Subscriber Click here to find out how to Subscribe
    Join Date
    Jan 2004
    Location
    Haworth, Yorkshire
    Posts
    4,718
    Well, you can’t fault TomTom’s repair service. I posted it on Monday and it arrived back yesterday morning. They haven’t bothered repairing it and just replaced it with a new one

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Anyone attending a Ride Out or Event organised through the UKGSer Forums does so at their own risk.
UKGSer.com or anyone organising an event posted here will not be held responsible in any way for damage or personal injury sustained while attending any such events.

Members attending any such event do so at their own risk.

The text, images, graphics, sound files, animation files, video files, and their arrangement on this Website are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites without prior written permission.

Disclaimer: Use or depiction of the BMW logo or trademark throughout this web site is for illustrative and editorial purposes only, and to the benefit of the trademark owner, with no intention of infringement of the trademark.

The UKGSer Forums may include adult content for which it cannot be held responsible. Your use of this website constitutes acceptance of the UKGSER network privacy policy



UKGSer is....

"a pernicious environment of toxic hostility" dean0n0 2019

"I have always known this community is full good people even if most of you cover it up with piss n vinegar" Chad 2018

"Its about being a grown up hooligan - and if that means a dark visor, remus open pipe and a bit of speeding out of town then all well and good" Kaister 2005