This weekend my annoyance moved from miffed to positively pissed off. Anyone know the name of the senior BMW person that deals with serious service related failing by a dealership?
Name of BMW head honcho for UK
- Thread starter Joe narvey
- Start date
This guy was really helpful when I had problems:
BMW Group
United Kingdom
Ben Perry
Customer Service Manager – BMW Motorrad UK
Customer Service
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB
Tel : +44 (0) 1252 920 000
Email: motorrad.customerservice@bmw.co.uk
BMW Group
United Kingdom
Ben Perry
Customer Service Manager – BMW Motorrad UK
Customer Service
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB
Tel : +44 (0) 1252 920 000
Email: motorrad.customerservice@bmw.co.uk
Many thanks. Is he UK or a single dealership?
That's great many thanks.
Have a look around LinkedIn - I found this guy after a quick search
Richard Price
Aftersales Director at BMW Group UK Limited
Richard Price
Aftersales Director at BMW Group UK Limited
Thanks. The role description for Ben perry looks right I think. I've just sent him a Connection request so will wait a day before I go higher.
Part of the problem is the dealership is owned by BMW
Phil Horton, MD BMW Motorrad. Top chap/banana
Oh, now that looks interesting.. thank you.
If a posse is needed to surround the building until a satisfactory conclusion is reached please can Mr Bear have advanced warning to prepare enough sandwiches for us 
Hope you get things sorted
Hope you get things sorted
Give them some stick, they never hear from the mere buyer of their wares
It's not a new bike issue, it's servicing. Getting bored of being lied to.
After Iceland I had an oil leak, they took 2 weeks to fix it. On way to Swiss Alps it's leaking again after 200miles, I see on the forum it's a common problem so carry on and monitor it.
Did the Italian and Swiss passes but couldn't do stelvio because it became a steady trickle. Called the dealer to book it back in again, drop it off wait a week and nothing done.
Call and they say they want to keep it overnight and engineer ride it home. Come back from Paris to collect it and it's not been done. Service manager calls, gets the facts and says will call me back - he doesn't, I call him.
Arrange to have them come to my apartment collect the bike last wednesday. I call Saturday to collect it and not been done. I tell them to contact the service manager and have him call me to explain. He doesn't. I call today and they say it's been tested ( interesting given the engineer was on vacation and it wasn't done according to the desk staff) and I tell them to bring my bike back.
I won't be buying BMW again. Contempt for a customer isn't nice.
After Iceland I had an oil leak, they took 2 weeks to fix it. On way to Swiss Alps it's leaking again after 200miles, I see on the forum it's a common problem so carry on and monitor it.
Did the Italian and Swiss passes but couldn't do stelvio because it became a steady trickle. Called the dealer to book it back in again, drop it off wait a week and nothing done.
Call and they say they want to keep it overnight and engineer ride it home. Come back from Paris to collect it and it's not been done. Service manager calls, gets the facts and says will call me back - he doesn't, I call him.
Arrange to have them come to my apartment collect the bike last wednesday. I call Saturday to collect it and not been done. I tell them to contact the service manager and have him call me to explain. He doesn't. I call today and they say it's been tested ( interesting given the engineer was on vacation and it wasn't done according to the desk staff) and I tell them to bring my bike back.
I won't be buying BMW again. Contempt for a customer isn't nice.
Have you not had a customer relations from BMW after work was carried out , in the last 5 years or so after every time either of my last 2 bikes have been serviced or had any warranty work carried out I always recieve a Customer Satisfaction Survey regarding the dealer from BMW UK.
Unusual if you haven't had one
Unusual if you haven't had one
Not yet
I've been there to, dealership told me lies as did bmw customer service, my oil leak caused me to fall off, it just had new final drive, bust ankle and bruising, but that's another story
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Had four bikes since that thread - never did get a satisfactory outcome from BMW
were they BM's ?
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