No need, just don’t use it any more.
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Or is it only me?
I ordered my XT last year, immediately after they announced. I've been positively impressed (considering... Garmin...) with it. Used it to travel through Europe last summer. So far so good.
Then came the firmware and software updates and the pain started.
Maps on your computer saga: managed to fuck up pretty well a good portion of a trip last month + made planning with Basecamp (as I lamented on this forum and on Garmin's own) a bloody pain.
I've been unable to use the Zumo for proper route planning since beginning of the year, if not for A/B navigation just providing a destination as in "go to postcode".
Zumo unable to boot: this, admittedly, is an issue with my unit. It did it a few times after the firmware update. It happened while traveling and I've been able to successfully reset it and make it work. Then it started again some weeks ago and I couldn't fix it. Spoke with Garmin that suggested to send it back for replacement and told me that, because of Covid, their return times would be slightly longer: 5 to 10 days.
They received the Zumo in May. Still no replacement sent.
I spoke with Garmin support today and they candidly admitted that they don't have any Zumo stock to send me another one.
One I asked them to give me a timeline, they said "maybe end of June". I pointed out they should have informed me before that, as I need the GPS in the near future. You know... to use it on the motorbike.
If I knew all this crap, I'd have insisted more on trying to fix the unit myself (connect to the computer, force another firmware update, I dunno...).
At the moment I spent 450 odd quid for a sat nav that worked as intended about half of the time I actually owned it.
Is there any point in asking for a refund (long shot) another replacement unit? An upgrade?
It's not much about the money... it's just... I want a modern* fucking working GPS.
FFS I've been very understanding regarding Garmin product over time but this is becoming a bit of a joke.
A shame, because they almost got it right this time.
Using my 60csx a the moment on the GS... and it is actually doing a decent job considering...
Or is it only me?
I ordered my XT last year, immediately after they announced. I've been positively impressed (considering... Garmin...) with it. Used it to travel through Europe last summer. So far so good.
Then came the firmware and software updates and the pain started.
Maps on your computer saga: managed to fuck up pretty well a good portion of a trip last month + made planning with Basecamp (as I lamented on this forum and on Garmin's own) a bloody pain.
I've been unable to use the Zumo for proper route planning since beginning of the year, if not for A/B navigation just providing a destination as in "go to postcode".
Zumo unable to boot: this, admittedly, is an issue with my unit. It did it a few times after the firmware update. It happened while traveling and I've been able to successfully reset it and make it work. Then it started again some weeks ago and I couldn't fix it. Spoke with Garmin that suggested to send it back for replacement and told me that, because of Covid, their return times would be slightly longer: 5 to 10 days.
They received the Zumo in May. Still no replacement sent.
I spoke with Garmin support today and they candidly admitted that they don't have any Zumo stock to send me another one.
One I asked them to give me a timeline, they said "maybe end of June". I pointed out they should have informed me before that, as I need the GPS in the near future. You know... to use it on the motorbike.
If I knew all this crap, I'd have insisted more on trying to fix the unit myself (connect to the computer, force another firmware update, I dunno...).
At the moment I spent 450 odd quid for a sat nav that worked as intended about half of the time I actually owned it.
Is there any point in asking for a refund (long shot) another replacement unit? An upgrade?
It's not much about the money... it's just... I want a modern* fucking working GPS.
FFS I've been very understanding regarding Garmin product over time but this is becoming a bit of a joke.
A shame, because they almost got it right this time.
Using my 60csx a the moment on the GS... and it is actually doing a decent job considering...
I threw my Garmin bike nav down the road in frustration last year near Mont Blanc.
whether you want it or not.
I understand this.
I'm ok with the (sometimes) twisted ways Garmin products work (I own a few). I can live with that, my conscious decision.
In this case I feel I've been sold something that straight up doesn't work as intended because of buggy software release or Garmin not having sorted out their stock considering how many faulty XTs are being sent back.
I see what you mean.
I have no intention of using mobile phones as sat navs. I wanted a dedicated unit & software & maps. I was thinking (before and while this happened) either Montana or 66sr for a button operated unit.
Sadly, Garmin has dominance in the market.
But this is another topic altogether.
I was perfectly happy with the XT as it came initially.