Spent 1hr 4 minutes on the phone this morning to insure a new bike..... fek me how difficult can it be
Got the documents through and noticed this on one of the pages:-
So I called them back and explained I don't have, and never claimed I had, a Thatcham Category 1 Immobiliser fitted to the bike(s) and was concerned at this endorsement inclusion.
A 43 minute call then took place where Carole Nash claim that only applies if I HAD told them I had the mobiliser fitted. Again I expressed my concerns and said that isn't what it says on the policy documents.
I asked them if they could clarify that in writing and after a lot of "please hold the line" scenarios they say they can not do so.... by this time I was not a happy chappie so decided to leave it at that
A question, can someone here who is covered by Carole Nash/Markerstudy check their policy documents and tell me if this is on theirs too? It was on the top of page 8 titled Endorsements Applicable of the 24 page PDF policy document.
Got the documents through and noticed this on one of the pages:-
Endorsements Applicable
E726 Security - Thatcham Category 1 Immobiliser
We will not provide any cover under Section 2 of the policy (i.e. any claim for loss or damage by theft or attempted theft of the insured vehicle) unless we have proof that it is fitted with a factory fitted Thatcham Category 1 immobiliser or it has a Thatcham Category 1 immobiliser fitted by an insurer approved installer and that the immobiliser is on and working whenever the insured vehicle is left.
So I called them back and explained I don't have, and never claimed I had, a Thatcham Category 1 Immobiliser fitted to the bike(s) and was concerned at this endorsement inclusion.
A 43 minute call then took place where Carole Nash claim that only applies if I HAD told them I had the mobiliser fitted. Again I expressed my concerns and said that isn't what it says on the policy documents.
I asked them if they could clarify that in writing and after a lot of "please hold the line" scenarios they say they can not do so.... by this time I was not a happy chappie so decided to leave it at that
A question, can someone here who is covered by Carole Nash/Markerstudy check their policy documents and tell me if this is on theirs too? It was on the top of page 8 titled Endorsements Applicable of the 24 page PDF policy document.