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Thread: Carole Nash/Markerstudy

  1. #17
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    Quote Originally Posted by Paul G (BHT) View Post
    Spent 1hr 4 minutes on the phone this morning to insure a new bike..... fek me how difficult can it be

    Got the documents through and noticed this on one of the pages:-


    So I called them back and explained I don't have, and never claimed I had, a Thatcham Category 1 Immobiliser fitted to the bike(s) and was concerned at this endorsement inclusion.
    A 43 minute call then took place where Carole Nash claim that only applies if I HAD told them I had the mobiliser fitted. Again I expressed my concerns and said that isn't what it says on the policy documents.
    I asked them if they could clarify that in writing and after a lot of "please hold the line" scenarios they say they can not do so.... by this time I was not a happy chappie so decided to leave it at that

    A question, can someone here who is covered by Carole Nash/Markerstudy check their policy documents and tell me if this is on theirs too? It was on the top of page 8 titled Endorsements Applicable of the 24 page PDF policy document.
    I wouldn’t bother with the phone line, drop the Help Team a line, help@carolenash.com detailing your concern at the security requirement. They WILL write back with the definitive position.

    My experience is that whilst the phone guys can be lacking, the Help Team, operate on a more helpful & professional level.

  2. #18
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    I’m insured with Zeneth/Markerstudy. After my accident 16/12/18 (posted on here) they were very unhelpful. I don’t want to go into anything more specific as I’m still Insured with them for another few months. A time line accident 16/12. Bike brought to dealers 17/12 3rd party examines bike 18/12 and agrees estimate with dealer. Tried without success to contact markerstudy 16/17/19 of December. Finally spoke and gave statements on the 20th. About 1 hour phone call. Then another call because I was trough to wrong department. Were the trying to trip me up? It took 5 weeks to sort out them agreeing estimate. I have comprehensive insurance. They kept insting that this is standard industrial norms. Eventually got bike fixed. Duffy’s has given me a loan bike for the entire time without charge. I would have been in shit for transportation otherwise. Alls well now as 3rd party have accepted liability. I will never go near them again nor would I recommend them to anyone. All they do is talk down to you and give you the runaround. The 4 days it initially took to talk to them was passed off as 48 hours. Never again. JJH

  3. #19
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    If i was to make the assumption that the new bike to be insured was a GS, then it would fail the test statement immidiatley.

    The statement reads " ...is on and working whenever the insured vehicle is left. "

    The handbook states that the Alarm will turn off after 7-10 days of non bike use to protect the battery

    So at best you ony have insurance for a maximum period of 10 days of non use, after that you have no alarm, and no insurance lol

  4. #20
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    Quote Originally Posted by brian sherriff View Post
    What does RH stand for anyone?
    http://lmgtfy.com/?q=RH+Insurance
    This space deliberately left blank as the author writes too much pretentious bollocks as it is.

  5. #21
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    Quote Originally Posted by brian sherriff View Post
    What does RH stand for anyone?
    HISCOX

    It’s actually Equity Red Star, which is owned by Hiscox

    They specialise mainly in vintage / high end motor vehicles; especially vintage.

    I have several cars with them (including a vintage car) a motorhome and several bikes. They are not ‘cheap’ per-se but when it comes to properly insuring a one off fully restored vintage car (north of £300,000) and wanting a multi-vehicle policy, including a reasonably high end sports car on the road in central London and a motorhome kept on a farm and.... and.... and.... they offer a very good service.

  6. #22
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    Quote Originally Posted by Wapping View Post
    HISCOX

    It’s actually Equity Red Star, which is owned by Hiscox

    They specialise mainly in vintage / high end motor vehicles; especially vintage.

    I have several cars with them (including a vintage car) a motorhome and several bikes. They are not ‘cheap’ per-se but when it comes to properly insuring a one off fully restored vintage car (north of £300,000) and wanting a multi-vehicle policy, including a reasonably high end sports car on the road in central London and a motorhome kept on a farm and.... and.... and.... they offer a very good service.
    I have found them very good so far too
    JohnnyBoxer



    So many roads...........So little time......

  7. #23
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    Thanks for the clarity Wapping.
    Quote Originally Posted by Wapping View Post
    HISCOX

    It’s actually Equity Red Star, which is owned by Hiscox

    They specialise mainly in vintage / high end motor vehicles; especially vintage.

    I have several cars with them (including a vintage car) a motorhome and several bikes. They are not ‘cheap’ per-se but when it comes to properly insuring a one off fully restored vintage car (north of £300,000) and wanting a multi-vehicle policy, including a reasonably high end sports car on the road in central London and a motorhome kept on a farm and.... and.... and.... they offer a very good service.

    BRIAN

  8. #24
    Ooh me Chalfonts Click here to find out how to Subscribe
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    My Carole Nash/Markerstudy policy has the same E726 wording as Paul G's, but it also states in the paperwork that I have no security devices. So presume that the exclusion will not be valid.
    Keefffff


    I can only please one person a day. Today is not your day, and tomorrow does not look good either..

  9. #25
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    Interested in the outcome of this as I have been with CN for forty-odd years.

    BHT? Any update please?
    As happy as can be!
    Grumpy old twat. And getting grumpier by the minute.

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