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The touratech shocks are not suitable for '17 onwards bikes with auto preload.
From their site.
INFO: Does not fit BMW ESA Next Generation “Autolevelling” from (2018)
I've not got the auto-levelling, it came out after my March 2017 Euro4 model.
I really liked the ESA setup, just a real pity the shocks are not good quality.
I was out on a fast rideout into Wales recently. One of the roads was very bumpy and the suspension was working very hard. Before long the damping had almost gone completely due to cavitation and heat buildup. Bike starting bucking and wallowing into corners. So I had to back off and stop for a break, let it all cool down for 40 minutes and then it was ok again.
Stuff that.
So I decided to upgrade to decent suspension (Ohlins) that can handle a fast rideout over bumpy roads without quality of ride falling apart.