Just a quicky to thank Paul at Jefferies.
My Nav 6, purchased in March 2017, was replaced by Paul when it let water in and drowned the screen, about 3 months later.
There after though, it would randomly change screens backwards and forwards and I kept putting off going back with it.
After seriously pissing me off a few weeks back I spoke to Paul and was told that the warranty had expired in March, the date of purchase of the first unit.
Paul suggested that I write a chronology of faults to assist BMW to consider a goodwill replacement.
AND they did.
I now have a brand new unit, albeit with no warranty.
Thanks for the good work Paul.
My Nav 6, purchased in March 2017, was replaced by Paul when it let water in and drowned the screen, about 3 months later.
There after though, it would randomly change screens backwards and forwards and I kept putting off going back with it.
After seriously pissing me off a few weeks back I spoke to Paul and was told that the warranty had expired in March, the date of purchase of the first unit.
Paul suggested that I write a chronology of faults to assist BMW to consider a goodwill replacement.
AND they did.
I now have a brand new unit, albeit with no warranty.
Thanks for the good work Paul.