Broke down, help req

Yogibear69 · Sep 11, 2019

So help please from the collective. Me and a friend are on our way to the alps and his 1250 has broke down. It keeps cutting out, sometimes after 100 yards sometimes 5 miles. It just dies at will and takes 3-4 attempts to get going. We got it recovered to a dealer in Belgium but it shows no fault codes stored as when it starts the warning screen ( ride to nearest dealer) goes away. The dealer has flashed a new update for the fuel pump but thinks it may be the valve in the fuel pump so are going to try and fit a new pump today. Anyone else had similar issues ?
Thanks

Nutty · Sep 11, 2019

Bloody hell, this is getting ridiculous. :blast

I hope you get it sorted quickly, and can carry on with your trip, without too much disruption.

JohnnyBoxer · Sep 11, 2019

The Nutty KTMer said:
Bloody hell, this is getting ridiculous.

I hope you get it sorted quickly, and can carry on with your trip, without too much disruption.

Such a shame about the guy's hols too

Tractors are go · Sep 11, 2019

Should the fault appear again, may I recommend taking a photo of the tft warning also make a video of what is happening during its failure to restart.

Not to embarrass him

but to show the dealer, and enquire as to the source of the problem.

Sent from my SM-G925F using Tapatalk

Yogibear69 · Sep 11, 2019

Dealer has got it to fault in front of him but when you turn the power off to connect the tool it does not sore flat code. The new software seems to think it’s the valve in the pump not opening but the font know if it’s a software fault, pump fault or electronic fault. Think they are going to put a new pump on today and we can have a long night on the motorway to recoup the lost time, we hope. To be fair the dealer is very helpful but cannot change parts without bmw agreeing but only want to change one item at a time but it takes a long time to find out

Warlord · Sep 11, 2019

JohnnyBoxer said:
Such a shame about the guy's hols too

Agreed.

Take note those that keep saying "dont worry you have a warranty"

As that doesn't help when your bike shits the bed and all your mates are staring at it midway through a trip somewhere and you're calling a recovery truck.

This is not fixed by Warranty, this is fixed by not buying shit quality products in the first place, when you know they're not reliable.

Or this is the price you pay afterwards.

Nutty · Sep 11, 2019

Warlord said:
Agreed.

Take note those that keep saying "dont worry you have a warranty"

As that doesn't help when your bike shits the bed and all your mates are staring at it midway through a trip somewhere and you're calling a recovery truck.

This is not fixed by Warranty.

Exactly. I’d be furious, especially if they can’t pinpoint exactly what it is, and have to spend days trying this and that, until they get it fixed.

Will this magical warranty pay for lost hotel bookings/ holiday time/ the cost of rebooking another trip?

Tractors are go · Sep 11, 2019

The Nutty KTMer said:
Exactly. I’d be furious, especially if they can’t pinpoint exactly what it is, and have to spend days trying this and that, until they get it fixed.

Personally I'd be going, get me a loan bike, and I'll pick mine up on the way back or you can deliver mine to where I'll be staying once the issue is sorted.

Sent from my SM-G925F using Tapatalk

Warlord · Sep 11, 2019

The Nutty KTMer said:
Exactly. I’d be furious, especially if they can’t pinpoint exactly what it is, and have to spend days trying this and that, until they get it fixed.

Will this magical warranty pay for lost hotel bookings/ holiday time/ the cost of rebooking another trip?

I wouldn't normally jump on this bandwagon, as there has to be some give and take.

But a motorcycle has to be safe and reliable, the rider is very vulnerable, so it has to be right.

Would you buy an aircraft that's undercarriage may not work, or engine may fail mid flight, or wings collapse for no reason?

Would you buy a boat that's mast would snap for no reason, or keel falls off, or navigation system completely fails?

With the promise that "dont worry if anything fails you have a warranty"

So why do people treat this as acceptable?

Nutty · Sep 11, 2019

Tractors are go said:
Personally I'd be going, get me a loan bike, and I'll pick mine up on the way back or you can deliver mine to where I'll be staying once the issue is sorted.

Sent from my SM-G925F using Tapatalk

It’s worth an ask, but they may have company policy/ insurance issues lending a bike to a foreigner.

Nutty · Sep 11, 2019

Warlord said:
I wouldn't normally jump on this bandwagon, as there has to be some give and take.

But a motorcycle has to be safe and reliable, the rider is very vulnerable, so it has to be right.

Would you buy an aircraft that's undercarriage may not work, or engine may fail mid flight, or wings collapse for no reason?

Would you buy a boat that's mast would snap for no reason, or keel falls off, or navigation system completely fails?

So why do people treat this as acceptable?

You’re right, and although those are extremes, the principal is the same.

Whenever I go to a BMW dealer, and see the bikes in the showroom, I think maybe one day I’ll return. I’ve got many fond memories of my GS’s I’ve owned over the years, and they are a great bike. Looking at Chris’s HP in his ride report, the bike looks fantastic, but then I read of all the issues on here and other forums, and just cannot even consider returning until these issues dwindle.

I work for myself, so time off for me is very scarce, so the fact that this, or any of the many other issues reported on here can happen on a trip, for me, is a deal breaker.

Warlord · Sep 11, 2019

Extremes, but as an example, having the wheel spokes, or front suspension forks, or drive shaft collapse underneath you is the WORST possible nightmare on a motorcycle especially at speed (other than total brake failure, steering lockout, or electrical failure).

... and all these have happened on this bike platform in the past 2-3 years.... and causing riders serious injuries or risk of death.

If that was a Chinese brand bike, nobody would go anywhere near it :nenau

and think anyone buying one would be suicidal, mental or mad

Never mind it costing nearly £20,000 for the experience :pullface

Tractors are go · Sep 11, 2019

The Nutty KTMer said:
It’s worth an ask, but they may have company policy/ insurance issues lending a bike to a foreigner.

Agreed, but then that is for Motorrad to sort out, which is the point of using their dealer network.

When everyone was advised not to ride their bike because of the rear suspension issue, you got a loan bike provided.

I don't see why there is the difference where the customer comes from, U25 is usually difficult from an insurance point, but as long as they hold a valid EU licence and have experience of that size of bike, why should barriers be put in place.

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Yogibear69 · Sep 11, 2019

Bmw have said they will give him a car but it is at the dealer discretion as to loaning a bike. Think they don’t understand what a bike trip is as they just want to get you home not carry on your trip. Not sure who runs bmw assist but don’t think they own a Motobike

Warlord · Sep 11, 2019

Yogibear69 said:
Bmw have said they will give him a car but it is at the dealer discretion as to loaning a bike. Think they don’t understand what a bike trip is as they just want to get you home not carry on your trip. Not sure who runs bmw assist but don’t think they own a Motobike ��

Well I hope to god your trip is off-road, because I'd take that car exactly where I wanted to take my bike.... and in 3 hours I'd phone them back and ask them to collect it as 'unfit for purpose'

Maybe then, they'll get the message.

Tractors are go · Sep 11, 2019

Yogibear69 said:
Bmw have said they will give him a car but it is at the dealer discretion as to loaning a bike. Think they don’t understand what a bike trip is as they just want to get you home not carry on your trip. Not sure who runs bmw assist but don’t think they own a Motobike

This assumes you have a car licence

Hopefully common sense prevails, a bike is provided until his own bike is returned fully sorted.

It is how you resolve the problem that matters most. I think it's called Customer service !

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beaver · Sep 11, 2019

sounds like a vac in the tank.. so you'd open the cap to solve the problem... but can you even do this now with the auto lock on the cap?.. mau not allow you to ride with it open?

stolzy · Sep 11, 2019

Tractors are go said:
This assumes you have a car licence

Hopefully common sense prevails, a bike is provided until his own bike is returned fully sorted.

It is how you resolve the problem that matters most. I think it's called Customer service !

Sent from my SM-G925F using Tapatalk

Problem is that he's not a client of the dealer he's with. They'll put their regulars before him.

Tractors are go · Sep 11, 2019

stolzy said:
Problem is that he's not a client of the dealer he's with. They'll put their regulars before him.

Yes, but it is a dealer network. I was told by mine if it is vor, then it takes priority over other vehicles as that is agreement with warranty.

I'd be on to my supplying dealer asking them to get involved. Hire me two wheels.

This is the benefit of good travel insurance cover.

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Deleted account 191119001 · Sep 11, 2019

The Nutty KTMer said:
It’s worth an ask, but they may have company policy/ insurance issues lending a bike to a foreigner.

Problem would be taking it out of the country Nutty, if Bike is in Belgium and they are heading to the Alps no chance at all.

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