I ordered a new pair of Daytona boots from Louise.de, the German retailer.
For some unknown reason, the usually very reliable courier, DHL, failed to deliver them to my door and failed to leave their usual calling cards telling me that they’d tried to deliver.
Louise.de were very helpful, in absolutely perfect English. They acknowledged that the boots had indeed come back to them in Germany, returned by DHL as ‘undeliverable’. They rechecked that my address was indeed correct and then asked whether I would still like the boots? When I said, yes, they agreed to dispatch me a second pair last Wednesday at about noon. They arrived via DHL this morning, Saturday.
Good service.
Recommended.
For some unknown reason, the usually very reliable courier, DHL, failed to deliver them to my door and failed to leave their usual calling cards telling me that they’d tried to deliver.
Louise.de were very helpful, in absolutely perfect English. They acknowledged that the boots had indeed come back to them in Germany, returned by DHL as ‘undeliverable’. They rechecked that my address was indeed correct and then asked whether I would still like the boots? When I said, yes, they agreed to dispatch me a second pair last Wednesday at about noon. They arrived via DHL this morning, Saturday.
Good service.
Recommended.