Update, from the help of members, I finally manage to get intouch with NN. They say they refunded me, but clearly not, anyway I did get a refund and they sent me some ACF50, which was good of them. The issue I have, is as others have said, lack of communication, when there’s an issue or refund involved. I sent 4 emails over several weeks, asking why they hadn’t refunded me, all were ignored, it wasn’t until I started this thread, got the phone number and finally manage to speak directly with NN, that I got it sorted.
I asked why my emails weren’t replied to, when my emails enquiring about the product, prior to ordering were answered in a timely manner, they couldn’t answer this. I also pointed out, that I had started a thread on ukGSer, asking for help, which I think had more impact than any email or phone call. In the end, I got my refund and some ACF50.
If NN is reading this, please learn from this, you send the items in a prompt manner, but please continue to give the customer service on any issues, returns and refunds. Also add a phone number to your website, but also, look at your return process, pretty poor system, with lots of potential for problems!
Thanks to all who contributed to the thread.
Cheers