I got one of the wireless chargers for a handlebar mount. The mount is powered by a micro USB. A week after getting the mount Quadlock emailed me to say the USB mount to the device isn't waterproof, as described below, so they would send me a fix.
3 weeks later a packet arrives direct from Shenzen, with two small grommets in, and instructions to slide one of the grommets over the micro USB before plugging it into the wireless charger.
Marvellous idea, except that with the grommet fitted, the micro USB just falls out of the connector in the wireless charger heads I doesn't leave enough depth to locate properly.
3 weeks later a packet arrives direct from Shenzen, with two small grommets in, and instructions to slide one of the grommets over the micro USB before plugging it into the wireless charger.
Marvellous idea, except that with the grommet fitted, the micro USB just falls out of the connector in the wireless charger heads I doesn't leave enough depth to locate properly.
You mean like the fact they released their wireless charging mount recently.
After
contacting their users who had bought the USB version.
Asking for feedback, advice, ideas, etc.
Then ignored them all.
I.E. - a wired connection NOT USB.
Small form factor.
One connection - NOT 3.
Waterproof not "resistant"
Loads more.
What did they release?
Something with NONE of the above.
They have had to issue a notice about build issues and the end user having to do a "fix" before fitting it as they'd rushed the release before final testing.
They've just sent out an email with another "fix" because they insisted on putting a USB-C socket on the back of the head.
Guess what - it lets water in, so they are shipping out a grommet (read o-ring) to everyone who has bought one to date to fix the water ingress issue. One that shouldn't have been there.
Their explanation for not having a hard wired connection is that "should the cable be damaged, the user can just replace it". Valid apart from the fact that their USB charger has one and there's been zero reports of failures on the power cable.
There have been hundreds of reports of them burning out USB cables in use though as the water gets into the connector.
See a theme here?
Back to their wireless charger - they provide a 1.5mt usb-c to usb-c cable that goes to a power adaptor, that then has an SAE connection to the battery. That amounts to something almost 15cms long that can't be folded/bent/changed/etc. Something that could easily have been inside the head section, which could easily have been hard wired.
There's been loads more "issues" with Quadlock stuff - like their Poncho that won't work if you use their own screen protector as an example.
I'm suggesting that Quadlock make the goods fit for purpose - making a motorcycle mount that is subject to vibration, water ingress, etc and it not protecting the phone/charger/cable from the very environment its designed to work in and protect it from is utter bullshit.
They make a point of it stating that in their advertising everywhere it is the most durable, protective and sturdy mount, etc yet it doesn't - so yes, I'm suggesting that they stop using the end users as their guinea pigs and do proper product development and testing BEFORE releasing it and having the end users spend money which ends up wasted because of their poor design.