Stupid question but do you have Garmin Drive open in the background on the phone? It shouldn't make any difference as it should be in the list but it might be worth trying.
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Thank you.
I have tried having the Garmin Drive open in the background. I have also tried with it closed and then opening it. I have tried leaving it closed and not opening it.
In short, I have tried everything short of a tin opener and a hammer.