Katy M
Registered user
I’ll keep this brief; my complaint to the RAC runs to a number of pages!
I broke down during the week 30 miles from Newcastle but in the middle of nowhere.
I called the RAC at 10:39. At 17:30 - 6 1/2 hours after my call - I received the first and only call from their patrol man - he was 150 miles away having been given the wrong location by the RAC office; this despite using the ‘what three words’ app and giving the road number and a major landmark I was on.
Numerous chase up calls produced words; my case was being ‘escalated’, but no action. They were very busy!
My policy comes with onward travel - a hire car. Here’s the most ridiculous part: Having told them I was stranded and without any means of transport, I was expected to make my own way the 30 miles to Newcastle to collect my, it turns out, van - they had no car. Just as well I wasn’t with a family of 3 or more then!
The hire car company saw sense and did drive it out to me- albeit for a charge. They got to me at 19:30 - 8 1/2 hours after my call to the RAC. But the RAC even interfered with this common sense approach, telling the hire company I was going to turn up at 10:00 the next morning, I think not!!
I was going to give the RAC a chance to respond but they’ve given themselves 20 days to do that - too many other complaints perhaps! They’ve pre-warned me the answer will be something to do with staff shortages and high demand. Doesn’t help the poor sods like me left hanging for soooooo long.
I strongly urge you all to go elsewhere for your recovery options.
Love (a still very annoyed) Katy.
I broke down during the week 30 miles from Newcastle but in the middle of nowhere.
I called the RAC at 10:39. At 17:30 - 6 1/2 hours after my call - I received the first and only call from their patrol man - he was 150 miles away having been given the wrong location by the RAC office; this despite using the ‘what three words’ app and giving the road number and a major landmark I was on.
Numerous chase up calls produced words; my case was being ‘escalated’, but no action. They were very busy!
My policy comes with onward travel - a hire car. Here’s the most ridiculous part: Having told them I was stranded and without any means of transport, I was expected to make my own way the 30 miles to Newcastle to collect my, it turns out, van - they had no car. Just as well I wasn’t with a family of 3 or more then!
The hire car company saw sense and did drive it out to me- albeit for a charge. They got to me at 19:30 - 8 1/2 hours after my call to the RAC. But the RAC even interfered with this common sense approach, telling the hire company I was going to turn up at 10:00 the next morning, I think not!!
I was going to give the RAC a chance to respond but they’ve given themselves 20 days to do that - too many other complaints perhaps! They’ve pre-warned me the answer will be something to do with staff shortages and high demand. Doesn’t help the poor sods like me left hanging for soooooo long.
I strongly urge you all to go elsewhere for your recovery options.
Love (a still very annoyed) Katy.