Internet is awash with complaints with them using 2nd hand parts.
The internet was and is awash that the company is owned by insurers and / or intermediaries, too. This thread has both entities listed owners. The source of this knowledge? It’s they have been told.
There might be a certain irony, were it to be true that secondhand parts were used. Ironic, as the use of secondhand parts is often put forward on this forum, as an easy way to speed repair processes and reduce claims costs.