I ordered a Kriega R15 in time (according to their despatch dates) for my trip last month, from Kriega.com.
No sign of it by the time I left.
It arrived about five days into the trip (according to my neighbour).
I wanted the R15 to carry second video camera and stills camera etc plus odds and ends when away from the bike.
I've got some other Kriega gear so it made sense to buy the R15 as it's designed to work with the R3 waist-pack I have and I could attach my US5.
I was dumbfounded when I opened the package and on inspection couldn't find a way into the main rucksack section.
Aha, thinks I. It's probably cleverly concealed by a water-proof seal.
I found the zip but there was no slider. The zip just started at one end and finished at the other with no way of opening it!
I contacted Kriega.com by phone and email. I explained the problem and they said send it back.
Monday I had a message on my answer machine asking why I'd sent it back.
Tuesday I rang them.
"Have you looked at the item?" Quoth I.
"No." Sayeth the man.
"Please avail of yourself a perusal this very moment and I shall await your comment."
"Oh. Yes. Verily that is a bugger."
Profuse apologies were forthcoming from the purveyor of Kriega goods, both for the delay and the shoddy goods.
Today, I received a perfectly good R13 and some very useful Kreiga extras without exchanging so much as a Groat!
It's a bugger when a company gets something wrong. It does make-up for it when they come through.
Looks like a bit of kit I will make a fair bit of use of. I may even try my source bladder in it at some stage.