Agree re Vertu - they own numerous dealerships that I have dealt with over the years with few issues, but as soon as Vertu came on the scene contact became difficult. The various departments I used to phone directly now split into sales reception, parts reception and sales reception all via a call centre in Sunderland somewhere, where they would advise someone would return the call, which often did not come. Messages left for the branch often did not get through, leaving me hanging around wondering what was happening. You have to push to be connected to the branch directly, so I would rather go elsewhere and I have spoken to their customer services to advise this approach is a huge backwards step, they clearly don't get it, nor do the manufacturers who encourage the large corporate approach.