Do they know what they are doing??
My GSA1200 developed a a little problem a little while back.The red Triangle of Death(Brake failure) came on and my speedo going ballistic.After reading up on it on here and suffering a Heart attack or 2(the final drive doing his thing
).
As the bike was still within warranty (by 4 days
) and i had her booked in anyway for a service i was a bit upset but not to alarmed as she still was in warranty.
When i phoned Canon i told them what i read on here and ask them to please check the final drive as well.
The service was done and when i ask about the final drive they said it was all within the limits.!?
Now i do not know anything about bikes so i got to believe what they tell me.Also they said that it was only a faulty sensor.
Ok fast forward around 500 miles and a couple of weeks and the light came back on.I brought her back and ask them to check it out.I was than told that this was a different problem and they could not replicate it
I than did our Charity run the longest day where we traveld 1900 miles in 4 days and yes the light came back on.
Again dropped her of at Cannon's and told them that i would be away on buisness for a week and i fully expect the bike to be sorted when i pick her up.
I than phoned the following Friday cause i did not hear anything from them at all during the week.Where i was told that the bike was ready but there would be a small charge.I was to pay for 45 min. labour for taking my after market bits of.(both covers for brake reservoir)
.
I nearly lost it on the phone and ask if there would be Management in the shop on Saturday when i was coming to pick the bike up,which was confirmed.
When i arrived on Saturday i did ask if they please! could tell me which parts they had taken of so i could understand where the 45 min came from.Girl behind the counter than said she had to ask the Mechanic as it was not on the job file
.When she came back she told me there was a mistake as they only would charge me for 20 min.
She also told me that all 3 times it was the same problem and they did change some ABS thingy which lives under the Tank
as i dont have anything in writing i can not tell you what it was.I was so angry at the time i forgot to write it down and forgot what it was
My reply was that the mistake was them trying to charge me and that i wanted to speak to management.I was than told that the Manager was given VIP tickets to Goodwood and was not in.I than ask for the person in charge and was told there was nobody!!!! in charge.
As my voice was getting louder at that point she handed me the keys to my bike and told me the Manager would phone me on Tuesday about the outstanding Payment.Which of course did not happened
and guess what.Yesterday after 75 miles from picking the bike up again the lights where back on
I also noticed that at a steady speed at around 2500-3000 she started to surge a lot now,just not all the time.I is also heavier at the same time when the Speedo does his "ballistic" thing again.
I have now done around 4000 miles with that problem,can that still be the final drive causing it??
Now the question i have is.
What would be the best way to go about this whole thing?I lost all confidence in Cannon but i think they should sort the problem as they where dealing with it from the beginning.Is there a place(Head Office BMW maybe) where you can complain about Dealer ships?
Pete
(i think thats the right smilie)
)
