Monikakaka
Registered user
So the bike has been to the dealership and unfortunately I was left unimpressed. Incidentally, as part of the vibration through the seat I noticed that the date stamp on the riders seat was dated 2016 ( on a 2023 bike). The response from Vertu Shipley service department was “we would never change a seat, that’s how it is” I saw red and wrote to the business manager who confirmed there are loads of reasons to change a seat, apologised and the seat was swapped for an appropriate one. So far so good!! At this point I have spoken to 3 people and written to another explaining that the issue occurs as soon as you touch 4750 rpm. After an hour in the workshop the tech said “we’ve checked your bike and test ridden it to 4000 rpm and there’s nothing wrong. There wouldn’t be, the problem starts at 4750rpm. His reply was “nobody told me that” so in short BMW Motorrad Shipley have lied to me about the seat, wasted half a days travel, patronised me with a video of the bike stating tyre tread is legal. (The bikes only done 1800 miles) and they can’t pass on an accurate message having been told 3 times and put it in writing. So they never actually investigated the issue. Oh well it’s under warranty in case there is a subsequent serious issue, so I’ll carry on. I’ve put some grip puppies on and rubber foot peg inserts. No faith in the dealership whatsoever.
