2014 RT's GROUNDED! DO NOT RIDE!

[Ex-Call Centre Chimp]

I have a number of emails from the the person quoted, believe me they do stick to their guns.

Even though the dealer witnessed a low oil pressure problem and it was reported within the extended warranty period they refused to fund the diagnosis, only the repair was offered. In other words you pay to find out what the problem is and we'll pay for the repair.

Bear this in mind those of you who have purchased an extended warranty.

I dropped the claim in the end as it was too much hassle and life is too short.

That's the point. They rely on people doing exactly this. I've had dealings with them in the past & know exactly how they operate & they (like most other companies) would rather take the most simple route of doing feck all when you contact them, if they can get away with it.
The question is, and obviously only the individual complaining can answer this, how far do you take it, how much time are you prepared to spend on it?

FWIW I think the way BMW are handling the RT issue is fair enough, but that's easy for me to say as I'm not affected by it.

 

[Rong]

FWIW I think the way BMW are handling the RT issue is fair enough, but that's easy for me to say as I'm not affected by it.

I think that all who are affected would agree that the handling of this situation by the DEALER has been absolutely spot on. The handling of the situation by BMW has / is not!

Therein lies the problem. Is my contract of sale with the seller (the dealer) or direct with BMW? I think that it is the dealer (as stated in BMW's letter), therefore to pursue this further I would need to make a claim against my dealer, something that I do not wish to do as they have never been anything other than first class over the years that I have been dealing with them.

More fool me? maybe!

 

[Greg Masters]

I think that all who are affected would agree that the handling of this situation by the DEALER has been absolutely spot on. The handling of the situation by BMW has / is not!

Therein lies the problem. Is my contract of sale with the seller (the dealer) or direct with BMW? I think that it is the dealer (as stated in BMW's letter), therefore to pursue this further I would need to make a claim against my dealer, something that I do not wish to do as they have never been anything other than first class over the years that I have been dealing with them.

More fool me? maybe!

Your contract is absolutely with the dealer - no question. An essential characteristic of a contract is the consideration and the only payment from you has been to the dealer.

However, the dealer also has a contract(s) with his suppliers and there are, no doubt, certain warranties that form part of that contract. Some aspects of those warranties are stepped through to you. Goodwill, although not contractual, flows in a similar way.

So Berlin/Munich has to keep Bracknell happy; Bracknell has to keep your dealer happy; your dealer has to keep you happy. Unfortunately, neither Berlin/Munich nor Bracknell has any enforcable obligation to you - although they do have some interest in ensuring that you are happy.

 

[Rong]

So the BMW offer is a goodwill gesture (and I use that term loosely) and the only recourse we have is direct to the dealer.

 

[Greg Masters]

So the BMW offer is a goodwill gesture (and I use that term loosely) and the only recourse we have is direct to the dealer.

I would say 'yes' on both parts.

 

[Rong]

Okie dokie

 

[DC]

I've done 500+ miles on my new 1200GS loaner now, and it just makes me want my RT back even more.

The engine feels totally different to the RT...in a bad way
Its very noisy, buzzy and vibey. And it doesn't feel as grunty or as fast as the RT (must be the heavier Crank and different gearing on the RT).

The GS does handle ok up to legal speeds, but feels a bit flighty at higher speeds, whereas the RT is on rails.

BTW. Just had an email from my dealer telling me that the offending shock has been removed and sent away. But no date yet as to when the new shock will arrive...

Im actually really enjoying my GS loan bike …i did a 300 mile ride around the Lake district on it the other day ..had a great time , chased a sports bike and he couldn't lose me ! i enjoyed it that much ,that I'm seriously thinking of "rejecting the RT " for a new GS or GSA… I have spoken to customer services about this and it is an option they have offered me ,as opposed to a full refund… I have had a pick up date for the RT for this coming week….however they dont give a return date ..but mentioned Late aug,early sept…but can't Promise …

 

[karlp]

I think that all who are affected would agree that the handling of this situation by the DEALER has been absolutely spot on. The handling of the situation by BMW has / is not!

Therein lies the problem. Is my contract of sale with the seller (the dealer) or direct with BMW? I think that it is the dealer (as stated in BMW's letter), therefore to pursue this further I would need to make a claim against my dealer, something that I do not wish to do as they have never been anything other than first class over the years that I have been dealing with them.

More fool me? maybe!

BMW are at the top of the tree and it is their relationship with your dealer that decides how this will progress.

So if you have a great relationship with your dealer and they have treated you well over the years all well and good, but if the dealer has a crap relationship with BMW then that becomes an issue.

So priority from BMW will be to sort their top dealers first and then filter down to the others.

Sometimes you have to bite the hand that feeds you (so as to speak) to get anything done.

 

[Rong]

Fair point.

BTW I've been given a guide date of the 18th August for when the replacement / refurbished shocks should be back.

If only the 2014 RT wasn't such a great 'bike!

 

[DC]

Fair point.

BTW I've been given a guide date of the 18th August for when the replacement / refurbished shocks should be back.

If only the 2014 RT wasn't such a great 'bike!

a guide date by who can i ask please ? your dealer ?

 

[strod]

My dealer provided a provisional/estimated timeframe for repair of mid to late August, nothing more specific or definitive.

 

[DC]

My dealer provided a provisional/estimated timeframe for repair of mid to late August, nothing more specific or definitive.

Thanks for the speedy reply..my superb dealer said similar but in different words Late aug \ early sept ..BUT CANT PROMISE….and they have been totally honest with me from day one so i know they are telling the truth of what they know…because they dont know... and are a little worried it will be mid sept before the repaired ones start filtering back.

 

[DrFarkoff]

therefore to pursue this further I would need to make a claim against my dealer, something that I do not wish to do as they have never been anything other than first class over the years that I have been dealing with them.

Claim for what exactly ??? That they stopped you playing on your brand new toy for safety reasons due to a failing part from an extraneous supplier???

You got £500 to spend in a Dealership and the loan of a bike (or bikes probably) at no cost !!!

I mean seriously What is your problem ??? Maybe its just not filtering through to me a mere earthling from whatever interplanetary craft you have chosen for this recent visit to our planet!

Did Toyota customers complain when their new cars were recalled? Didn;t hear to much from Triumph owners getting engines overhauled at the factory before they gave major problems?

Really you need to get real with this!! You want to have had failed Servo ABS and BM bahstadin W sitting on their arses Doing fuck all and you got Zero Zilch NADA! £1200 for a new unit and they "may" cover the labour and It was their Cock up it was a shit system that should never have been fitted to a motorcycle Period!

Shit I am away for a beer Its been a hard day at the office without this whinging twatfuckery!

 

[Rong]

whinging twat!

After deciphering your last post this bit of it, I believe, sums you up to a tee! Enjoy your drink.

 

[Rong]

a guide date by who can i ask please ? your dealer ?

Yep, dealer has been advised of that date.

 

[Mr Bean]

You got £500 to spend in a Dealership and the loan of a bike (or bikes probably) at no cost !!!

Did Toyota customers complain when their new cars were recalled? Didn;t hear to much from Triumph owners getting engines overhauled at the factory before they gave major problems?

If I understand correctly you are assuming those who's bikes have been recalled want to spend £500 at the dealership? Why make that assumption - freedom of choice?

A GS may be an excellent machine but it does not offer the weather protection of an RT.

I'm pretty sure the Toyota and Triumph customers know pretty much how long they'll be without their vehicle - is that the case with the RT?

Each of us have differing personal circumstances, it could be £500 is feck all to Rong, in which case it is hardly compensation for getting pissed on in some of the showers we've had in the last few days.

If I personally had a new RT and it was taken away, for maybe a few months, I would be seriously pissed off regardless of the reason and £500 (to spend with BMW) would not make everything OK.

 

[Titto]

I've done 500+ miles on my new 1200GS loaner now, and it just makes me want my RT back even more.

The engine feels totally different to the RT...in a bad way
Its very noisy, buzzy and vibey. And it doesn't feel as grunty or as fast as the RT (must be the heavier Crank and different gearing on the RT).

The GS does handle ok up to legal speeds, but feels a bit flighty at higher speeds, whereas the RT is on rails.

BTW. Just had an email from my dealer telling me that the offending shock has been removed and sent away. But no date yet as to when the new shock will arrive...

WTF!!! It handles amazingly!!! Expect more of us over here now!

 

[The Grey One]

If I understand correctly you are assuming those who's bikes have been recalled want to spend £500 at the dealership? Why make that assumption - freedom of choice?

A GS may be an excellent machine but it does not offer the weather protection of an RT.

I'm pretty sure the Toyota and Triumph customers know pretty much how long they'll be without their vehicle - is that the case with the RT?

Each of us have differing personal circumstances, it could be £500 is feck all to Rong, in which case it is hardly compensation for getting pissed on in some of thew showers we've had in the last few days.

If I personally had a new RT and it was taken away, for maybe a few months, I would be seriously pissed off regardless of the reason and £500 (to spend with BMW) would not make everything OK.

And are you not assuming that the loan bike had to be a GS? Maybe in this case that was what was offered or maybe there was choice.. From what I have heard the dealers are trying to offer suitable replacement bikes. We have had two people in this situation here so far this season, both were on the old model RTs and both knew of others who had been given a K1600 as a loan bike.

I understand it must be frustrating but I don't subscribe to the view that compensation need be paid for what in real terms is no big deal. There is far too much of that sort of thing going on. Obviously if holiday plans had to be cancelled because no loan bike was offered then I would agree that some form of recompense would be appropriate. But if you are simply having to wear someone else's tyres out on your tour of Europe then think the offer from BMW is fine.

John

 

[DrFarkoff]

I understand it must be frustrating but I don't subscribe to the view that compensation need be paid for what in real terms is no big deal. There is far too much of that sort of thing going on. Obviously if holiday plans had to be cancelled because no loan bike was offered then I would agree that some form of recompense would be appropriate. But if you are simply having to wear someone else's tyres out on your tour of Europe then think the offer from BMW is fine.

Thank You John! A voice of reason amongst the sea of fuckwittery!!!!!!!

 

[Mr Bean]

And are you not assuming that the loan bike had to be a GS? Maybe in this case that was what was offered or maybe there was choice.. From what I have heard the dealers are trying to offer suitable replacement bikes. We have had two people in this situation here so far this season, both were on the old model RTs and both knew of others who had been given a K1600 as a loan bike.

Fair point, and I did make that assumption.

Equally, I know from my own past experience with BMW Mororrad that they are not exempt from using unfair (and unenforceable contract terms) terms to evade their legal responsibilities.

See my earlier post about not being responsible for finding the cause of a problem within warranty, only the repair. BMW are not squeaky clean in my view - not the dealer network as in my experience they do their best.