Annual Service Costs
- Thread starter Rasher
- Start date
It's just dawned on me why I left the bloody motor trade
Rasher if you PM me your PayPal addresss I'll send to 20 pence then you can go phone someone who gives a ****
You will not listen to straight advice from people who know what they are talking about and are only trying to help you and for that reason I'm out
Erm....you could of course just ride the thing ?
Phone BMW North Oxford and ask them to look the bike up on the system.........I'm sure you'll be pleasantly surprised.
However.......you're gonna be happier than most of us that ride through the winter come Spring time when your bike isnt rotting.....
There's a reason why the warranty is only 2yrs.........thats about how long they last. I'm on my 4th GS, 5th BMW bike (K1200S blew up on the M40)........they're a consumer item....unless you have opportunity to wash them off at work when you arrive - they just rot I'm afraid.
Phone BMW North Oxford and ask them to look the bike up on the system.........I'm sure you'll be pleasantly surprised.
However.......you're gonna be happier than most of us that ride through the winter come Spring time when your bike isnt rotting.....
There's a reason why the warranty is only 2yrs.........thats about how long they last. I'm on my 4th GS, 5th BMW bike (K1200S blew up on the M40)........they're a consumer item....unless you have opportunity to wash them off at work when you arrive - they just rot I'm afraid.
I spoke to Cotswold over this, who clammed up and never phoned back, they had told me it had just had the 6k and the Annual service, but as my payment has cleared now just don't give a f***.
I also phoned Bahnstormer who told me it is due a service in April.
I tried having a curry / beer / sex last night and had chilled out quite a bit, but I am still not happy about being ripped off for an extra service after what will be a few hundred miles.
Book record below for those who do not believe what I am being told, note it states next service on or at the latest:
I also phoned Bahnstormer who told me it is due a service in April.
I tried having a curry / beer / sex last night and had chilled out quite a bit, but I am still not happy about being ripped off for an extra service after what will be a few hundred miles.
Book record below for those who do not believe what I am being told, note it states next service on or at the latest:
Once more, very slowly.
It is a simple handwritten mistake in the book.
You have been told (and the owner's handbook printed pages confirm) that the service intervals are:
(a) Annual (ie every 12 months)
OR
(b) Every six thousand miles, from the mileage recorded at the last service.
Whichever is the sooner. Do you agree that? Yes or no? If no, why not? If yes, let's proceed.
The previous owner managed to get it right.
They had their first service at 670 miles, as per the book. OK it was 70 miles over but hey-ho. That was in April 2009.
Over the next 12 months they clocked up only about a further 2,800 miles (ie. less than 6,000) but a year had passed, so they had a service in April 2010. All tickety-boo, so far?
Between April and September 2010 the bike travelled another 2,500 miles, bringing it to 6,000. It did not need a service but YOU insisted on it being done (see moans about brake callipers) and / or the dealer did it anyway. Happy, so far?
What happened then? The greasy oik in the dealer's simply wrote 04 instead of 09..... Why? Because they probably absent-mindedly looked at the April date and made a simple mistake, or got bored with you standing in front of them prattling on.
It's next service is due at 12,000 miles or September 2011, which ever comes around first. The 12 months of the year are fixed by the celestial calendar, so beyond your control. The further 6,000 miles are an unknown but are within your control, dependent as they are on you riding the bike. Do you agree?
Assuming you are in agreement, let's consider what to do now. Here are three, possibly four, suggestions:
Use an IT work around method... Ignore it....
OR
Get the biro out..... Correcting the mistake. Or take book into the dealer's and ask them to correct it. It was their mistake (not yours) after all.
OR......
Keep on moaning until the whole world agrees you are a ****.
It is a simple handwritten mistake in the book.
You have been told (and the owner's handbook printed pages confirm) that the service intervals are:
(a) Annual (ie every 12 months)
OR
(b) Every six thousand miles, from the mileage recorded at the last service.
Whichever is the sooner. Do you agree that? Yes or no? If no, why not? If yes, let's proceed.
The previous owner managed to get it right.
They had their first service at 670 miles, as per the book. OK it was 70 miles over but hey-ho. That was in April 2009.
Over the next 12 months they clocked up only about a further 2,800 miles (ie. less than 6,000) but a year had passed, so they had a service in April 2010. All tickety-boo, so far?
Between April and September 2010 the bike travelled another 2,500 miles, bringing it to 6,000. It did not need a service but YOU insisted on it being done (see moans about brake callipers) and / or the dealer did it anyway. Happy, so far?
What happened then? The greasy oik in the dealer's simply wrote 04 instead of 09..... Why? Because they probably absent-mindedly looked at the April date and made a simple mistake, or got bored with you standing in front of them prattling on.
It's next service is due at 12,000 miles or September 2011, which ever comes around first. The 12 months of the year are fixed by the celestial calendar, so beyond your control. The further 6,000 miles are an unknown but are within your control, dependent as they are on you riding the bike. Do you agree?
Assuming you are in agreement, let's consider what to do now. Here are three, possibly four, suggestions:
Use an IT work around method... Ignore it....
OR
Get the biro out..... Correcting the mistake. Or take book into the dealer's and ask them to correct it. It was their mistake (not yours) after all.
OR......
Keep on moaning until the whole world agrees you are a ****.
I don't agree because the wording is "Next Service At the Latest" or x miles.
Also two dealers tell me it is due in April.
I certainly agree with what you are saying should be how it works, but the books wording and what the dealers have told me do not agree with this.
Perhaps it would be better to write to BMW and ask why it appears that just for me annual means twice a year.
Perhaps like everyone on this forum BMW think I am some sort of a c***.
Maybe it is because my Grandad was throwing stones at advancing Krauts on the Dunkirk beach, who knows
But insulting me without being able to read and undertand plain English, I even posted the damn picture to save anyone needing to refer to their own manual, look again, read slowly, engage brain and try to interpret.
Maybe the Sales staff at Cotswold lied and they had not done the annual service, they also told me they change tyres at less than 3mm when I questioned the tyre condition in the showroom, but when I got them home my gauge read 2mm (and I doubt they lost 1mm in the 35 mile ride home.
I am sure it is not too difficult to understand why I dislike the motor trade, they are generally a dishonest bunch of robbing bastards, most of them are no better than bankers IMHO.
Also two dealers tell me it is due in April.
I certainly agree with what you are saying should be how it works, but the books wording and what the dealers have told me do not agree with this.
Perhaps it would be better to write to BMW and ask why it appears that just for me annual means twice a year.
Perhaps like everyone on this forum BMW think I am some sort of a c***.
Maybe it is because my Grandad was throwing stones at advancing Krauts on the Dunkirk beach, who knows
But insulting me without being able to read and undertand plain English, I even posted the damn picture to save anyone needing to refer to their own manual, look again, read slowly, engage brain and try to interpret.
Maybe the Sales staff at Cotswold lied and they had not done the annual service, they also told me they change tyres at less than 3mm when I questioned the tyre condition in the showroom, but when I got them home my gauge read 2mm (and I doubt they lost 1mm in the 35 mile ride home.
I am sure it is not too difficult to understand why I dislike the motor trade, they are generally a dishonest bunch of robbing bastards, most of them are no better than bankers IMHO.
Looking at the handbook you have, I think they have made the simple mistake of copying the date from the last entry. I also think you are maybe talking at cross purposes with the dealers. Perhaps you should call in next time you are passing and go through it because somewhere, you seem to WANTING to get the wrong end of the stick.
You have been told umpteen times by people who own these beasts that the service intervals are 6000 miles OR every 12 months depending on what mileage you do. That is the service schedule.......fact!
Mate, if you don't want to use a dealer, you don't have to and it may save you from thinking you are getting shafted by them. Steptoe and Adventure Bike Warehouse will look after your bike and your warranty will still be valid.
I am in the motor trade and most dealers are pretty good and not the robbers you suggest. They work by the manufacturers rules and service guidelines and their main aim is customer loyalty as it's in their own interests. Yes, you pay more and don't get the personal service you obviously crave but you do have a choice. It's also about working together and not throwing your feckin toys out over 1mm of tread.
I also know that when they have a downright awkward customer, they become decidedly unhelpful, can't wait to get him out the door and try their best to steer him somewhere else
You have been told umpteen times by people who own these beasts that the service intervals are 6000 miles OR every 12 months depending on what mileage you do. That is the service schedule.......fact!
Mate, if you don't want to use a dealer, you don't have to and it may save you from thinking you are getting shafted by them. Steptoe and Adventure Bike Warehouse will look after your bike and your warranty will still be valid.
I am in the motor trade and most dealers are pretty good and not the robbers you suggest. They work by the manufacturers rules and service guidelines and their main aim is customer loyalty as it's in their own interests. Yes, you pay more and don't get the personal service you obviously crave but you do have a choice. It's also about working together and not throwing your feckin toys out over 1mm of tread.
I also know that when they have a downright awkward customer, they become decidedly unhelpful, can't wait to get him out the door and try their best to steer him somewhere else
Oh, we can certainly read and can work out that it is a simple mistake. Whether, having identified what the mistake is and probably why it occurred, it is worth accusing BuMW of fraud or ripping people off is quite another matter. Or as Bilko suggests are you determined to keep finding fault over the difference between a handwritten four and a handwritten nine?
Let's look at the positives. At least we seem to have established that YOU understand the correct service intervals. We have probably also established that it is simply a mistake and / or that YOU are probably talking at cross purposes (whether on purpose or by accident) with the dealers.
So, if that is true, what are YOU going to do about it now?
In short: When do you anticipate getting your next service done and why?
Let's look at the positives. At least we seem to have established that YOU understand the correct service intervals. We have probably also established that it is simply a mistake and / or that YOU are probably talking at cross purposes (whether on purpose or by accident) with the dealers.
So, if that is true, what are YOU going to do about it now?
In short: When do you anticipate getting your next service done and why?
Myke Rocks
Registered user
Just an aside.
Is it not strange that if I were a hooligan, and bought a BMW car, the service intervals are variable, and basically programmed to come up every 650 litres of fuel used, so if the car lies in the garage, unused for 2 years, the service interval is extended accordingly. The reason wha an annual service should be needed on a motorcycle, but not a car escapes me.
Myke
Is it not strange that if I were a hooligan, and bought a BMW car, the service intervals are variable, and basically programmed to come up every 650 litres of fuel used, so if the car lies in the garage, unused for 2 years, the service interval is extended accordingly. The reason wha an annual service should be needed on a motorcycle, but not a car escapes me.
Myke
Dellis
Registered user
Worth the £12 subscription alone.
A timely comment as my subscription ran out less than an hour after you posted.......
I've just coughed up my 12 quid
Dave
Dellis
Registered user
Can't see how the interval is 650 litres as this would only be 5,726 miles at 40 mpg.
Although the principle seems sound and a good reflection on how the vehicle is driven.Dave
I think I will write to BMW as every dealer I spoke to said there are two service schedules, one for miles and an annual, although if they coincide you can do them together.
I would prefer to have once a year service that does everything, I do about 6k a year so it should work out, I would probably do another oil change myself, but do not like being forced to and paying over £100 for an oilchange that would take me 30 minutes and cost no more than £40 to do myself.
I never mind apying for good service / food / hotels / holidays etc. I just dislike paying top dollar for crap service, or having the piss taken.
I have worked in service industries for 25 years and have always tried to do a good job for a fair price, I have had very few truly unhappy punters and to be honest surprisingly few question work done.
I also do not mind if people do ask what they are getting for their money, I do a good job and offer good value and have nothing to hide, I do feel the motor trade is one of the worst, you only have to watch rogue traders and watchdog to see how often companies charge for work that is not done, or tell people work that is entirely unnecessary needs doing.
Also how can I take the bike to an independant and keep the warranty, I thought BMW main dealer servcing was a pre-requisite
I would prefer to have once a year service that does everything, I do about 6k a year so it should work out, I would probably do another oil change myself, but do not like being forced to and paying over £100 for an oilchange that would take me 30 minutes and cost no more than £40 to do myself.
I never mind apying for good service / food / hotels / holidays etc. I just dislike paying top dollar for crap service, or having the piss taken.
I have worked in service industries for 25 years and have always tried to do a good job for a fair price, I have had very few truly unhappy punters and to be honest surprisingly few question work done.
I also do not mind if people do ask what they are getting for their money, I do a good job and offer good value and have nothing to hide, I do feel the motor trade is one of the worst, you only have to watch rogue traders and watchdog to see how often companies charge for work that is not done, or tell people work that is entirely unnecessary needs doing.
Also how can I take the bike to an independant and keep the warranty, I thought BMW main dealer servcing was a pre-requisite
Mr K
Registered user
I'm bored now - You're taking the piss.
Several long term owners of 1200GSs have told you the score.
R17GSR
Registered user
Law changed about 4 years ago. I had my Ford Ranger serviced by a general garage but Ford still had to honour the warrenty as long as the Ford service schedule had been carried out using Ford Parts.
My BM is serviced according to the BM service sheets which I pringt off. I have 4 6000 mile services a year , and incorporate a annual service now and again, along with FD oil change every service.
If I was as paranoid as you I'd do it all myself or get an independant to do it and buy an extended non bmw warrenty.
Warrenty Direct just paid me out £787 for a new drive shaft and rubber boot, all for £220 a year.
Gary
My BM is serviced according to the BM service sheets which I pringt off. I have 4 6000 mile services a year , and incorporate a annual service now and again, along with FD oil change every service.
If I was as paranoid as you I'd do it all myself or get an independant to do it and buy an extended non bmw warrenty.
Warrenty Direct just paid me out £787 for a new drive shaft and rubber boot, all for £220 a year.
Gary
Bahnstormer Motorrad are my local agent, have serviced my previous motorcycle and have always been decent, approachable people and have actually gone the extra mile to fight my corner (successfully I might add) with BMW GB over warranty and out-of-warranty googwill claims I needed.
I notice you mention them in your rant, are you sure you explained the dates / possible errors in your service book to them ? I bet they are delighted to be branded as a bunch of 'dishonest robbing bastards no better than bankers', and they also contribute on this forum so thats really gonna help your case if and when they read it.
Like many folks have already stated, it seems like a simple admin error in your service history which a dealer should be able to rectify. Maybe it's worth asking politely, perhaps at a dealer you haven't already upset yet ?
I notice you mention them in your rant, are you sure you explained the dates / possible errors in your service book to them ? I bet they are delighted to be branded as a bunch of 'dishonest robbing bastards no better than bankers', and they also contribute on this forum so thats really gonna help your case if and when they read it.
Like many folks have already stated, it seems like a simple admin error in your service history which a dealer should be able to rectify. Maybe it's worth asking politely, perhaps at a dealer you haven't already upset yet ?
R17GSR
Registered user
Looks like it'll be a trip to the outer Hebrede's then, they got any dealers up there ?
I'd get the biro out and change the 4 to a 9 Q.E.D. boyo
Gary
I'd get the biro out and change the 4 to a 9 Q.E.D. boyo
Gary
Please post a copy of your letter and any subsequent correspondence in this thread.
Here's the address you will need:
BMW (UK) Ltd.
Ellesfield Ave
Bracknell, Berks RG12 8TA
Phone: +44 1344 426 565
Fax: +44 1344 480 203
Tim Abbott is the MD.
34000
i just had my R1200GS 34000 service £303 have to have another in 6000. and they also tell me i have to have a major service at 42000 cost of upto £550. i am doing about 30,000 a year so is going to be expensive. but i am considering buying a new R1200GSA. not sure if i am insane or not
i just had my R1200GS 34000 service £303 have to have another in 6000. and they also tell me i have to have a major service at 42000 cost of upto £550. i am doing about 30,000 a year so is going to be expensive. but i am considering buying a new R1200GSA. not sure if i am insane or not
That's an easy one to answer and I'm only surprised that your 'mates' in the motor trade haven't explained this to you but here goes
Under 'Block Exemption' rules introduced a few years ago the manufacturers cannot make you have your vehicle serviced at one of their dealers during the manufacturers warranty period and provided the manufacturers service schedule has been adehered to and genuine or OE equivilent parts have been used a non franchised garage can carry out the work and your manufacturers warranty will remain intact
Get your mate to do it or do it yourself and you are on dodgy ground. An independent who can give you a detailed invoice would probably be your best bet
However, the BMW Extended Warranty (administered my Mondial on behalf of BMW) insists that all servicing must be carried out by an authorised BMW dealer
Get it?
That's because it's an insurance backed product The underwriters can stipulate whatever they like as a pre-condition to issuing the policy.
No doubt some will think that is global manipulation and the beating of the little man. Me? I think it's because they want to avoid 'Well, me mate he did it and I dun bits too"
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