Annual Service Costs
- Thread starter Rasher
- Start date
Bahnstormer
Registered user
Rasher,
Before you call in to Bahnstormer, obtain copies, if you haven't already got them, of the service bills for the last services completed, so we can see what was done during those visits. With that to hand my service manager will be fully informed of what's needed in the near future.
Thursday will be my day out this week, so you can call in tomorrow, Friday or Saturday this week so we can put an early end to your concerns.
Paul
Before you call in to Bahnstormer, obtain copies, if you haven't already got them, of the service bills for the last services completed, so we can see what was done during those visits. With that to hand my service manager will be fully informed of what's needed in the near future.
Thursday will be my day out this week, so you can call in tomorrow, Friday or Saturday this week so we can put an early end to your concerns.
Paul
Saturday if weather is kind.
Not in too much of a hurry, just want to get "back on track" and know where I stand and what is covered.
I will pop along the first dry Saturday I get.
Not in too much of a hurry, just want to get "back on track" and know where I stand and what is covered.
I will pop along the first dry Saturday I get.
Rasher your taking the piss
Guest
Did you not look at the bike before you put money down?! Do you understand the service schedule?!
Rasher you really are taking the piss!
It's been quite amusing reading this.
Did you not look at the bike before you put money down?! Do you understand the service schedule?!
Rasher you really are taking the piss!
It's been quite amusing reading this.
Funny how some of you people have a go at me for not trusting dealers and then others call me a mug because I forgot to take my Polygraph machine down to the f**** showroom.
Well I put a (fully refundable) holding deposit before looking at the bike.
When I looked I questioned the tyres I was told "They have at least 3mm sir" - But I neglected to take my tyre gauge to ensure it was not a lie.
I also specifically asked about service schedule (thanks to guys here advising about annual and mile based services) I was told it had just had the annual and the 6k service, now if I had my Polygraph handy I would have detected this lie, but I did not, the book was stamped, the dealer told me it had been done.
I was also assured it had a years warranty (and all approved used BMW's have such warranty) and that this certainly did cover the FD / EPC / ABS / EWS etc. and that all recalls for the FPC / EWS had been carried out on this bike.
Also the bike was in great condition with low mileage and at a reasonable price taking into account I would not need to spend any money on servicing for a year and it had a comprehensive 12 month warranty.
Despite the accusation I trust no-one, I did take Cotswold on their word about the servicing and warranty of the machine....
So do you guys really want another rant about the dishonesty of the motor trade
So do you guys really want another rant about the dishonesty of the motor trade
Not really as we've heard it all from you before
Yup, its covered you get the 'extended' warranty with all second hand BMW bikes, it also gives you full UK & European breakdown cover
I've got same with mine and taken it out again this year (its £300)
With regards to your original post, it does look like a mistake in the book. Its a service every 6k for mechanical items, the yearly service for time based fluids like brake fluid, as some may not do 6k in 3/4 years...
original_concept
Registered user
If the previous services were performed at a BMW dealer... all the info will be in the system?? Can't you just look it up via the reg number?
Are you sure that it is?
BuMW in Caterham couldn't access my Park Lane history in any detail. I didn't bother to ask why not as the Extended warranty work did not seem to hang on the answer. There again it was for a new final drive, which lots of bids swear is not covered. Funny old world.
pjb
Registered user
Sorry but I have found this thread a little amusing 
May be I missed it, but why have you not been back to Cotswold, tell them you think you have been misled, and they are doing the April service gratis.
I'm sure they would prefer that to a visit from trading standards.
The salesmen may have told you what he thought was correct but he did not understand the servicing intervals. - seems most of the people on here don't
ps I've had cars & bikes for the last 30 years so I do know that some dealers are robbing b
ds but a lot are not.
May be I missed it, but why have you not been back to Cotswold, tell them you think you have been misled, and they are doing the April service gratis.
I'm sure they would prefer that to a visit from trading standards.
The salesmen may have told you what he thought was correct but he did not understand the servicing intervals. - seems most of the people on here don't
ps I've had cars & bikes for the last 30 years so I do know that some dealers are robbing b
ds but a lot are not.
Sorry but I have found this thread a little amusing
May be I missed it, but why have you not been back to Cotswold, tell them you think you have been misled, and they are doing the April service gratis.
Mmmmm that's something I've been wondering about as well but surely that would have spoiled a good thread?
Rasher has an issue with what he has been told and what should have happend was:
Rasher speaks to Service Manager at said dealership and explains his issue hopefully without calling him corrupt or a Nazi
Dealer listens to Rasher and then explains to him the BMW servicing regime and amends Rasher's service book accordingly at the same time reassuring him that all the service actions & recalls have been carried out on his bike and that if his FD fails then that is definately covered under his Motorrad extended Warranty
Rasher comes away feeling all loved and wanted
The End
We can but hope
I came across this when finding out of if mine had its brake fluid changed at its last annual service. Only the dealer that performed the service holds history info on what was done. Both Northampton & Cotswold BMW, although very helpful were unable to access specific service history.
I tried to call Cotswold a couple of times but nobody could answer my query, I am still waiting for a call-back.
I could devote the rest of my life to extolling a £100 service from them, or just take it to someone who gives a toss, the whole excersize has left a lack of trust in the dealer for me personally.
At this point I would rather just pay someone else to do the service and advise on the warranty status etc. if this is not as promised I will have to try to get hold of BMW, I also E-Mailed their customer services, but they too seem reluctant to respond to customers.
Hopefully Bahnstormers have some sort of BMW Hotline and can check the warranty/ recovery / Service status for me as neither Cotswold or BMW UK seem to give a stuff.
I could devote the rest of my life to extolling a £100 service from them, or just take it to someone who gives a toss, the whole excersize has left a lack of trust in the dealer for me personally.
At this point I would rather just pay someone else to do the service and advise on the warranty status etc. if this is not as promised I will have to try to get hold of BMW, I also E-Mailed their customer services, but they too seem reluctant to respond to customers.
Hopefully Bahnstormers have some sort of BMW Hotline and can check the warranty/ recovery / Service status for me as neither Cotswold or BMW UK seem to give a stuff.
casperfelix
Registered user
Occurs to me that the whole motor car and motorbike industry is operating on the basis that their customers are morons (nobody in this thread I should add) queuing up to be ripped off. And largely they're correct.
Stories are legion about the scams they operate - some amusing and some not.
So what is the morale of the story? Either do the work yourself; find a really competent independent or learn to be able to talk back to the main dealers using the same arrogant (you wouldn't understand) tone they do.
The latter option is really quite fun as those in the reception area often have little real knowledge of what they are talking about - so pricking their lack of knowledge isn't difficult. Then barter, then insist on proof they've done the work.
Anecdotally: took my VW tdi in to get a fault code read - agreed the price for the diagnostic in advance. Was then told by the snotty girl in reception that the repair would be £400 part and £100 labor and when did they want it booked in. Asked for the diagnostic printout - which they hadn't thought of giving me - and then went home and spent a bit of time on the interweb. Decided they were right in saying it needed a new part but sourced a original eq part for £180 new. It then took under an hour to fit. Quite pleased with myself as is apparent from this blog.
Stories are legion about the scams they operate - some amusing and some not.
So what is the morale of the story? Either do the work yourself; find a really competent independent or learn to be able to talk back to the main dealers using the same arrogant (you wouldn't understand) tone they do.
The latter option is really quite fun as those in the reception area often have little real knowledge of what they are talking about - so pricking their lack of knowledge isn't difficult. Then barter, then insist on proof they've done the work.
Anecdotally: took my VW tdi in to get a fault code read - agreed the price for the diagnostic in advance. Was then told by the snotty girl in reception that the repair would be £400 part and £100 labor and when did they want it booked in. Asked for the diagnostic printout - which they hadn't thought of giving me - and then went home and spent a bit of time on the interweb. Decided they were right in saying it needed a new part but sourced a original eq part for £180 new. It then took under an hour to fit. Quite pleased with myself as is apparent from this blog.
skywalker
Guest
zzzzzz
No doubt it is down to some daft holding data rules.... or simply the dealerships are not joined up..... or both.
skywalker
Guest
At the risk of sticking my head above the parapit & getting shot to bits I'll try & explain BMW's service display.
At PDI the date & mileage elements of the service clock are set to come on at 12mths from the PDI date or 600mls. Once the 600 service has been done the clock is set to come on at 6000mls the date element of the clock is not altered.
If for some reason Customer A has only done 600mls in 1 year then he would have a 1yr annual + the 600ml service.
Both service clocks would now be set to come on 12mnths from the date of that service or to come on at 6k.
Each part of the service clock is adjusted to what ever service is performed at the time.
The service schedule is generated by information inputed by the service advisor based on date of first registration & date & mileage of last service.
The car side is simpler as not only do you have a service display in the car but when you hand over your key at service then this is put in a reader which generates the exact service reqd by the information stored in the chip in the key.
Unfortunately where the bike system falls down is that it requires a modicum of common sense - something not everyone is blessed with
At PDI the date & mileage elements of the service clock are set to come on at 12mths from the PDI date or 600mls. Once the 600 service has been done the clock is set to come on at 6000mls the date element of the clock is not altered.
If for some reason Customer A has only done 600mls in 1 year then he would have a 1yr annual + the 600ml service.
Both service clocks would now be set to come on 12mnths from the date of that service or to come on at 6k.
Each part of the service clock is adjusted to what ever service is performed at the time.
The service schedule is generated by information inputed by the service advisor based on date of first registration & date & mileage of last service.
The car side is simpler as not only do you have a service display in the car but when you hand over your key at service then this is put in a reader which generates the exact service reqd by the information stored in the chip in the key.
Unfortunately where the bike system falls down is that it requires a modicum of common sense - something not everyone is blessed with
Sending emails is a often waste of time as you have no idea whose job it is to sift them. Or indeed if they even arrive even arrive where you think they might.
You know the name and address of the bod to write to, don't you? Spend a few pence on a stamp. People find it very hard to ignore letters.... emails get lost in all the jokes. I know it's all a bit 'last century' to you clever IT wallers, but a letter is often so much clearer.
It would though be great to read what your email said.
Cotswold have gone from zero to hero and back to zero. NOG seem to have dropped out of the equation, for reasons that are not entirely clear, whilst Bahnstormers now seem to have risen slightly in your estimation. This is encouraging (at least to Bahnstormers, I hope) but you are now unsure of their hotline capabilities.
Would it be an idea to check with Bahnstormers on the status of their red phone before you go? You are now in contact with them via this thread, so it's a shame to waste the opportunity.This will avoid the need for hope and possibly a fruitless journey.
If you find out they do not have one, it will save you further angst. There again, it may add to it.
At PDI the date & mileage elements of the service clock....
Unfortunately where the bike system falls down is that it requires a modicum of common sense - something not everyone is blessed with
Please, Miss....
What happens if you don't have a service clock, Miss?
I am getting more confused now, is it that the yearly service will ping up on the anniversary of the bike leaving the dealership regardless of if any work is done or not?
Still makes no sense as the bike was new in june not April.
Cotswold did a good deal, but aftersales has been a bit of a letdown, no problem with NOG, but mechanic I just had passing conversation with at Bahnstormers seemed very clued up and enthusiastic about the bikes, even without aforementioned contributions to this thread I would have taken the bike there as I liked the setup and enthusiasm.
Almost a valid point about E-Mails, but this is the 21st century, if a company is going to advertise a customer service E-Mail address then they really ought to f**** read it!
At one time we did not have phones (or even letters) when they became available companies started using them, or perhaps at BMW the phone just rings forever, all the letters get burned and the E-Mails just get auto-deleted.
Although NOG are closer it has been suggested they would not want my custom, Bahnstormers seem happy to carry the burden of taking my money, so that seems settled.
If they do not have a red phone directly connected to BMW HQ I am up shite creek I guess.
Or I could abandon modern technology and write a letter, likely to be opened by the same person who is already far too busy on facebook to read my E-Mail and I guess no more likely to see my query gets to the right person because it took 43200 times longer to get there (24 hours instead of 2 seconds)
Oh and my E-Mail was polite it said "Why does my bike need servicing every two minutes, can you please train your monkeys to accurately measure tread depth, wheres my f******* warranty and are you gonna fix my bloody FD - although it ain't gone wrong yet"
I was gonna add I don't like being spanked, but thought the words spank and monkey in the same E-Mail would get it stuck in the porn filter.
Still makes no sense as the bike was new in june not April.
Cotswold did a good deal, but aftersales has been a bit of a letdown, no problem with NOG, but mechanic I just had passing conversation with at Bahnstormers seemed very clued up and enthusiastic about the bikes, even without aforementioned contributions to this thread I would have taken the bike there as I liked the setup and enthusiasm.
Almost a valid point about E-Mails, but this is the 21st century, if a company is going to advertise a customer service E-Mail address then they really ought to f**** read it!
At one time we did not have phones (or even letters) when they became available companies started using them, or perhaps at BMW the phone just rings forever, all the letters get burned and the E-Mails just get auto-deleted.
Although NOG are closer it has been suggested they would not want my custom, Bahnstormers seem happy to carry the burden of taking my money, so that seems settled.
If they do not have a red phone directly connected to BMW HQ I am up shite creek I guess.
Or I could abandon modern technology and write a letter, likely to be opened by the same person who is already far too busy on facebook to read my E-Mail and I guess no more likely to see my query gets to the right person because it took 43200 times longer to get there (24 hours instead of 2 seconds)
Oh and my E-Mail was polite it said "Why does my bike need servicing every two minutes, can you please train your monkeys to accurately measure tread depth, wheres my f******* warranty and are you gonna fix my bloody FD - although it ain't gone wrong yet"
I was gonna add I don't like being spanked, but thought the words spank and monkey in the same E-Mail would get it stuck in the porn filter.
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