Anyone had dealings with bike sure?

[wessie]

This experience plus my view that Markerstudy as the underwriter for my multi-bike policy seem inflexible to discussion and news that 4th dimension are involved in the claims process are red flag signals to me. Having said that, Markerstudy are one of the main providers of mult-bike policies in the UK so choice could be limited.

if you don't like Markerstudy just be aware of all of the other insurance brands they own. Scroll through the logos
https://www.markerstudygroup.com/who-we-are/our-brands/markerstudy-ancillary-brands/
C Nash
Express
Swinton
Zenith
Mackenzie Hodgson
Budget
Lancaster

 

[GSite]

Yes thanks, done that already and on renewals avoiding them. Interestingly, of the 4,700 reviews on Trust Pilot (if that means anything) over 40% were at one star.

 

[mjojom]

I've always seen insurance companies as scammers that will try to find anything to make more money or wiggle themselves out of the contract. Aren't they all as bad as each other?

 

[wessie]

I've always seen insurance companies as scammers that will try to find anything to make more money or wiggle themselves out of the contract. Aren't they all as bad as each other?

they aren't charities and they only exist to make as much money as possible for their shareholders, even if they are a mutual organisation. No different to Boots selling other mass market commodities like Preparation H or sandwiches.

for me, insurance costs relative peanuts with car, bike, home, breakdown & travel coming in at a gross premium under £10 a week. Living in rural Mid Wales helps. I don't feel I am being ripped off.

Where the badness is for me is the utter incompetence of some of these companies in terms of customer service. This only seems to get worse as companies consolidate further and if you can get past the AI chatbot, you often get through to a generic call centre where the screen reader's last call was talking to a Cat Owner from Rhyl about Mr Timkins vet bill for constipation. It's bad enough when a customer has not read their documents properly to understand what is a pretty basic contract but I find it unacceptable when the people you speak to in call centres do not understand the product and make statements that misrepresent the terms or just make up stuff.
Carole Nash, now operating the BMW Motorrad scheme and several other sub-brands, is the epitome of this transition from a relatively small, family owned business specialising in bike insurance to being part of the huge Markerstudy and a tanking reputation for customer service.

 

[mjojom]

they aren't charities and they only exist to make as much money as possible for their shareholders, even if they are a mutual organisation. No different to Boots selling other mass market commodities like Preparation H or sandwiches.

for me, insurance costs relative peanuts with car, bike, home, breakdown & travel coming in at a gross premium under £10 a week. Living in rural Mid Wales helps. I don't feel I am being ripped off.

Where the badness is for me is the utter incompetence of some of these companies in terms of customer service. This only seems to get worse as companies consolidate further and if you can get past the AI chatbot, you often get through to a generic call centre where the screen reader's last call was talking to a Cat Owner from Rhyl about Mr Timkins vet bill for constipation. It's bad enough when a customer has not read their documents properly to understand what is a pretty basic contract but I find it unacceptable when the people you speak to in call centres do not understand the product and make statements that misrepresent the terms or just make up stuff.
Carole Nash, now operating the BMW Motorrad scheme and several other sub-brands, is the epitome of this transition from a relatively small, family owned business specialising in bike insurance to being part of the huge Markerstudy and a tanking reputation for customer service.

Yes, I understand all of that. And as such, I treat all of the big, greedy businesses the same way. The customer service has sadly been in decline for a few years, and cheap labor with minimal training of the new CS agents that sit there because of the need to pay the bills, as opposed to being interested in their job, doesn't help any of this. Add to it a bad day of the agents as they are only human, just like the rest of us.. Hence, I am asking, what is the point bitching about the bad experience of the particular one if random people get random bad experiences with all of them at some point in time? Isn't the point just to try to find the cheapest one, then, because all of them will try to invalidate your contract to save money if they find a way to do it?

 

[squid]

Allegedly, they could have run a database comparison of the electoral role against the DVLA to create a list of people who could be pressured.
Either way, it was bad what they were doing.

 

[squid]

they aren't charities and they only exist to make as much money as possible for their shareholders, even if they are a mutual organisation. No different to Boots selling other mass market commodities like Preparation H or sandwiches.

for me, insurance costs relative peanuts with car, bike, home, breakdown & travel coming in at a gross premium under £10 a week. Living in rural Mid Wales helps. I don't feel I am being ripped off.

Where the badness is for me is the utter incompetence of some of these companies in terms of customer service. This only seems to get worse as companies consolidate further and if you can get past the AI chatbot, you often get through to a generic call centre where the screen reader's last call was talking to a Cat Owner from Rhyl about Mr Timkins vet bill for constipation. It's bad enough when a customer has not read their documents properly to understand what is a pretty basic contract but I find it unacceptable when the people you speak to in call centres do not understand the product and make statements that misrepresent the terms or just make up stuff.
Carole Nash, now operating the BMW Motorrad scheme and several other sub-brands, is the epitome of this transition from a relatively small, family owned business specialising in bike insurance to being part of the huge Markerstudy and a tanking reputation for customer service.

That maybe true, you HAVE to have insurance though. It's not something you buy willingly based on value and quality.
They should be made to act fair and reasonable. Selling your data to ambulance chasers, refusing payouts for non related dubious errors etc should not be permitted.

Neither should price fixing, other industries are not permitted to ask what the competitor quoted as this falls under anti trust laws.
Charge a reasonable sum for a fair service, it's not much to ask.