Attleborough
Registered user
Lind Motorrad - Norwich
Called in last Thursday to check whether my 07 1200 GS is one of those which needs the EWS changed since I've heard nothing from the people I bought the bike from - I think we know who that might have been.
So I had a nose around and ended up at the service desk.
"How can we help you sir" says the chappie (makes a pleasant change to being ignored thinks I) "I have an 07 1200GS and wondered whether the EWS needs changing." "Have you had a letter or other contact" enquires he. "Nope" I said, "you're now my nearest dealer so I thought I'd call in".
"No problem" he says, "take a seat and I'll get your bike details and take a look". If it needs doing we'll get you in as soon as possible as we don't want you being stranded if it stops working.
On his return he looks the bike up on his computer and confirms that indeed it does need changing and but wait - there's a software update due too.
"Are you sure" says I "I understood my last dealer did the update" (wondering if they actually did). "Well" says service chappie, "the system says your bike is due an update so perhaps the best thing we can do is when we have it in for the ring is check it and if you'd like it done we will do it".
"Does the software update sort out the erratic fuel gauge I enquires?"
Service chappie asks for more details and suggests that they may well be able to re-calibrate the gauge if I'd like them to have a go - all under warranty.
"Fair enough, when can you do it?"
"When would be convenient for you?"
After I came round, not being used to this sort of service from my previous dealer, we agreed that if I'd drop if off first thing this Monday morning, I could pick it up late the same afternoon.
On my return I'm told that not only is the bike actually ready for me (that's a first!), that they have changed the EWS and completed the software update, but their checks on the display fuel gauge show no problems - it must be from within the tank. That task requires the bike in for the whole day for safety reasons to allow time for a hot bike to cool before the tank is removed and the removed internals to dry before being recalibrated.
What they'd like to do is have the bike in again (at my convenience of course) and then have the tank off and remove the internals to recalibrate them - if sir is agreeable. "As it happens, we could get you in on Thursday?"
So it's been back in and from the amount of petrol I left in the tank when I dropped it off, the gauge appears to be reading more accurately.
Of course I'll need to fill it and run it for 200 odd miles and see how much fuel I need to put in to refill it to see whether the gauge is more accurate. Previously it would say I'm just about dry but I'd never get in more than 15 litres.
Meanwhile - based on my experience this week I'd like to firstly declare I have no connection with Lind (other than being a customer) and publicly thank them for returning some confidence in the quality of BMW service which was dented by my previous dealer.
If you are in Norfolk or north Suffolk give them a look. I dare say many of you will be happy with Balderstons and far be it for me to suggest otherwise.
However if like me, the dealer you are/were using is/was giving you poor service, you might just be pleasantly surprised by how helpful they are at Lind.
Called in last Thursday to check whether my 07 1200 GS is one of those which needs the EWS changed since I've heard nothing from the people I bought the bike from - I think we know who that might have been.
So I had a nose around and ended up at the service desk.
"How can we help you sir" says the chappie (makes a pleasant change to being ignored thinks I) "I have an 07 1200GS and wondered whether the EWS needs changing." "Have you had a letter or other contact" enquires he. "Nope" I said, "you're now my nearest dealer so I thought I'd call in".
"No problem" he says, "take a seat and I'll get your bike details and take a look". If it needs doing we'll get you in as soon as possible as we don't want you being stranded if it stops working.
On his return he looks the bike up on his computer and confirms that indeed it does need changing and but wait - there's a software update due too.
"Are you sure" says I "I understood my last dealer did the update" (wondering if they actually did). "Well" says service chappie, "the system says your bike is due an update so perhaps the best thing we can do is when we have it in for the ring is check it and if you'd like it done we will do it".
"Does the software update sort out the erratic fuel gauge I enquires?"
Service chappie asks for more details and suggests that they may well be able to re-calibrate the gauge if I'd like them to have a go - all under warranty.
"Fair enough, when can you do it?"
"When would be convenient for you?"
After I came round, not being used to this sort of service from my previous dealer, we agreed that if I'd drop if off first thing this Monday morning, I could pick it up late the same afternoon.
On my return I'm told that not only is the bike actually ready for me (that's a first!), that they have changed the EWS and completed the software update, but their checks on the display fuel gauge show no problems - it must be from within the tank. That task requires the bike in for the whole day for safety reasons to allow time for a hot bike to cool before the tank is removed and the removed internals to dry before being recalibrated.
What they'd like to do is have the bike in again (at my convenience of course) and then have the tank off and remove the internals to recalibrate them - if sir is agreeable. "As it happens, we could get you in on Thursday?"
So it's been back in and from the amount of petrol I left in the tank when I dropped it off, the gauge appears to be reading more accurately.
Of course I'll need to fill it and run it for 200 odd miles and see how much fuel I need to put in to refill it to see whether the gauge is more accurate. Previously it would say I'm just about dry but I'd never get in more than 15 litres.
Meanwhile - based on my experience this week I'd like to firstly declare I have no connection with Lind (other than being a customer) and publicly thank them for returning some confidence in the quality of BMW service which was dented by my previous dealer.
If you are in Norfolk or north Suffolk give them a look. I dare say many of you will be happy with Balderstons and far be it for me to suggest otherwise.
However if like me, the dealer you are/were using is/was giving you poor service, you might just be pleasantly surprised by how helpful they are at Lind.
