Autocom Pro Duo 300 + TomTomRider2 + iPhone 3g + Kenwood TK3201

[ChrisDolphin]

Chris, are the GPS directions coming through OK or are these being lost as well. So all in all is the problem all connections lost or just when the phone side of the tomtom is being lost ?

Rich

Hi Rich
When I first set off - GPS instructions come through fine. If I have a phone call longer than a couple of minutes in length, I lose audio. Following this NO audio at all comes from the TomTom. I havent tried it with MP3 connection going at the same time so I'll give that a go tomorrow but I can hear the feedback from the microphone. So all bluetooth originated audio appears to be lost.

Cheers
Chris

 

[Dazzak]

This appears to happen with my iPhone and 200 as well,however I have a Zumo and not a TomTom. What I did discover (can't remember where) was that turning off Wi-Fi might help.. I haven't been on a long enough ride yet to confirm..

 

[ChrisDolphin]

I'll give it a go, can't understand why it works for a couple of minutes and then thats it - gone ! I've got a couple hundred miles today on the bike so will give it a go.
Chris.

 

[Henski]

In relation to leaving the TK3102 on the bike I have mine and the Autocom permantely under the seta in the tool tray. How I achieved this was to remove the top section of the tool tray and cut off the bottom half so I am just left with the top rim if you like.This allows my Autocom Pro-sport and Kenwood, and 2 interface boxes and a BT dongle to sit in nicely. By leaving the top section with a rim it allows the small rubber to stilll be in place for the seat to push against. There is a small relay under the tray but the autocom or radio no not affect this when they're in place. I also just used the Aux Sucket to power mine Autocom and nought a dun plug for it. I also have a Zumo 550 so all my music I need is on there so no need for my Ipod.
I also had the problem with people not being able to hear me when going through the Zumo so just ended up going straight to dongle and Autocom. For all the calls I recieve it was hardly worth the effort to persue it ny further for me.

 

[ChrisDolphin]

Well, 200miles yesterday and its still not working right. I switched off the wifi but no dice. Its a pain - the auto answer and lack of making calls (unless you take the phone out of your pocket) means that connecting phone directly to Bluetooth dongle is not an option for me.

Rich - do Autcom liaise with TomTom over things like this ?

Chris.

 

[GSrich]

Hi Chris

We do not speak with TomTom direct and I even had a customer on the phone yesterday who had spoken to TomTom customer services and they said that had never even heard of us so I guess that speaks many words.

So as to why your system is not working correctly I would still put my money on the TomTom to be at fualt as our dongles very rarely go wrong and this has been proven for when you have paired your phone direct to yours. There were no major issues there so its all I can think of thats causing you the problem. If your phone was not to stay paired to your dongle thats when we would need to have a look at it or change it but it does.

Rich

 

[Dazzak]

Chris/Rich, interesting news.. I think the iPhone is the issue. I was listening to my music (admittedly through the bluetooth dongle from my Zumo) with the iPhone paired to the Zumo, I received a call and the phone disconnected. However looking at the phone, after I got off the bike, it still thought it was connected to the Zumo (that had powered off and was on the bike). When I tried to make a call on the phone, it was saying do I want audio through the Zumo (which was powered off) I think the issue is actually the iPhone and not the Autocom. This was confirmed yesterday when I used my work phone (a Nokia 6230 that was paired via bluetooth) and there were no problems with it disconnecting at all..

Daren

 

[ChrisDolphin]

Daren - good point, I'll try pairing the missus's Sony ericsson tomorrow and feed back the results !

Cheers
Chris

 

[ChrisDolphin]

Rubbish !! Sony ericsson K800i didnt want to play ball at all with the Autocom. The call would be routed through to the phone from TomTom - would start dialing on the phone but couldnt get the audio through at all !
Complete disaster ! Looks like I'll have to revert to pairing iPhone directly to Autocom as at least that worked.

Rich - Can I pair iPhone to Autocom AND to TomTom or does the bluetooth dongle only accept one pairing at a time ?

Cheers
Chris

 

[GSrich]

Chris, the K800 should work fine via your dongle as I use to have one myslef which worked fine. As for the dongle connections the donlge cna only be paired to one device at a time.

Rich

 

[ChrisDolphin]

Hi Rich. The problem I have is that the 'auto-answer' without knowing whose calling feature of pairing directly with the Autocom is next to useless for my requirements. If I leave work and my mother phones.........I'll potentially have 1hr 25mins of chat, invariably about how bikes are so dangerous and I should sell it.........(I've been riding 13 years and am 36yrs old...).

So.......bit annoying really. I really can't rule out the bluetooth dongle I'm afraid. The TomTom works perfectly well with a scala headset and connects to all manner of phones etc.

So.......I'll have to reduce phone calls to <1min (which isnt a bad thing I guess) or not have any SatNav audio. However - this includes speed camera alerts - quite a consideration when you ride 25k a year on a bike......

 

[GSrich]

Hi Chris,

Again if your dongle was to be at fault you would not be receiving any GPS audio which you are! We can only get or work with any audio being sent direct from the TomTom to your dongle so if the phone side is not working from the customer response we receive it is down to the software being used on the tomtom and nothing to do with our donlges.

We have had customers running the original tomtom rider for a couple of years and have carried out an update via their pc's for the phone side of the tomtom to suddenly stop....this is even through our part 1297's which are used to connect the early tomtom BT dongles into our systems. These dongles are used to connect the oe tomtom headsets if our comms were not to be used on their bikes. So this I would say would cause the original tomtom headset not to work for the phone side also.

Again from customer feedback if you go a back a few versions on the current software the phone side of the tomtom will work again.

Rich

 

[ChrisDolphin]

It would be useful if anyone out there, or yourself Rich, had the exact version number of software for TomTom Rider2 that has been proved to work 100% ?

I understand your comments Rich, but Bluetooth is not a comms medium that simple works or not - there are levels between that. Depending on the drivers that the TomTom has and the firmware in the Autocom kit etc.

If the Scala (Bluetooth) headset works 100% of the time with the TomTom - there's no reason why the Autocom Bluetooth dongle shouldnt work 100% of the time. I'm not saying that its not due to TomTom changing the software (although until I have a version confirmed by a Autocom user that works 100% of the time we can't prove that) - but there's two halves to this issue, TomTom and Autocom.

Also not suggesting that you should be the company making the changes etc but at the moment - TomTom Rider2 does not work with Autocom's Bluetooth dongle - for my version of the Rider software - (v7.901).

Chris.

 

[Flipper_Man]

It would be useful if anyone out there, or yourself Rich, had the exact version number of software for TomTom Rider2 that has been proved to work 100% ?.

Sorry to bring this post back.......but has anyone managed to get a consistant connection between a TomTom V2 and an Autocom Bluetooth dongle so that you can have a phone conversation of >3minutes ?

If so - what's your software version please !