Autocom, Zumo, Phone. No-one can hear me.

[wheeledwidewebb]

I have been searching for 90 minutes and cannot come across anything, no doubt the answer is out there, but it is hiding.

I have a Super-Pro AVI connected to a Zumo 550, using the Autocom lead for output from the Zumo to the Autocom and the Autocom BT dongle for the phone side of things.

I also have bike to bike radio using the normal Autocom PTT lead and radio adapter cables.

Everything is great apart from one thing, when I make or answer a phone call, the other party cannot hear me. I can hear them without any issues.

The Autocom hardware seems OK (dont know about the bluetooth) because my pillion can hear me and I can talk bike to bike as well. It is only on the phone side of things.

I have so far tried my Nokia N95 and a Nokia 6230i. Apart from the fact that N95 will not download the phone contacts (even with the Nokia app) and the 6230i does, they both have the same problem.

I read a post from someone saying that there is known Autocom/Zumo/Phone 'wrinkle' and that I should search GSRICH's posts, and I have searched them but I cannot find anything.

Does anyone know anything about this?

Thanks very much.

 

[beemerboy9]

In the bluetooth technology settings on your zumo, how have you configured the audio settings. You should be sending mobile phone and GPS to the bluetooth dongle. the dongle should be plugged into aux1 on the 300.
If this doesn't work, let Rich answer the question or give Autocom a call in the morning.

 

[wheeledwidewebb]

The BT dongle is in Aux1 but in my Bluetooth -> Audio menu I only have two options,

1. Navigation, MP3, Phone
2. Phone only.

I assumed that it should be set to phone only, doesn't that mean that only the phone goes over BT and everything else goes out via the wired connection into AUX2?

Do you reckon I have that wrong then?

Also, just for the avoidance of doubt, the Zumo is hard wired with part 1314.

 

[beemerboy9]

Autocom BT into Aux1 + phone only sounds fine.
I would have plugged the 1314 into Aux 3 rather than Aux 2, but I not sure that it would make a difference.
I would ring Autocom or let GSRich answer this.

 

[wheeledwidewebb]

OK, I will check what port it is in, Aux2 or Aux3, but will await the mans answer.

Thanks.

 

[GSrich]

Nice and easy to see what is causing your problem, connect your phone to your dongle and make and receive a few calls. If the calls work with no problems at all you know everything is working from our side.

If you then reconnect the Zumo and problems go on you then know there is an issue with the Garmin side of your set up.

Rich

 

[wheeledwidewebb]

Thanks Rich,

I have connected the phone to the Autocom BT dongle and all is well.

Then deleted that pairing, reconnected phone to Zumo and then re-connected Zumo to Autocom as a headset and it also now works.

The same set-up as I had before, and what is more I have gone through the process of removing all pairings and re-establishing them many times.

In your opinion is it worth connecting via the Zumo, after all it only gives you a fancier UI doesn't it? Is it more trouble than it is worth or do your customer sgenerally get on with it OK?

Thanks. Mel.

 

[GSrich]

Hi Mel,

Spot on and thats good news, as for pairing the phone via the Zumo pretty much all of our customers run them this way mainly due to the phone book (all depending on the phone) being shown on the Zumo screen. This makes receiving and making calls a lot easier.

I will email you direct about the Part 1577

Rich