im in the process of purchasing a bike from the said dealer and have to say im struggling with the whole process. its certainly the most difficult and least smooth of processes and ive dealt with many BMW dealers. Ive actually had dealings with them in the past and that ended not favourably when BMW phoned me to ask about my experience and when i said i thought it wasnt so good, the salesman emailed me and i felt he was confronting me.
i decided to give them another chance and i must say the guy im dealing with now has not done anything wrong and has actually been pretty helpful, but the rest of the dealer has hardly supported him. I was asked to phone to conclude the deal with a colleague of his last week only to be told there wasnt any figures down anywhere and they would call me back. well they didnt and i ended up having to wait for his return.
ive phoned up today and the salesman is not there again and I may need to rearrange the handover due to work commitments, when i was a car salesman i would be in the workshop seeing when the PDI/Service would be done and get back to the customer, even if its not my customer. I was told there was nothing he could do until the salesman returned tomorrow and to email him. my insurance runs out on my current bike saturday and although i realise its me trying to rearrange things, im hardly feeling like its a smooth process.
hopefully the rest of the transaction goes smoothly and if it does i will of course say so
i decided to give them another chance and i must say the guy im dealing with now has not done anything wrong and has actually been pretty helpful, but the rest of the dealer has hardly supported him. I was asked to phone to conclude the deal with a colleague of his last week only to be told there wasnt any figures down anywhere and they would call me back. well they didnt and i ended up having to wait for his return.
ive phoned up today and the salesman is not there again and I may need to rearrange the handover due to work commitments, when i was a car salesman i would be in the workshop seeing when the PDI/Service would be done and get back to the customer, even if its not my customer. I was told there was nothing he could do until the salesman returned tomorrow and to email him. my insurance runs out on my current bike saturday and although i realise its me trying to rearrange things, im hardly feeling like its a smooth process.
hopefully the rest of the transaction goes smoothly and if it does i will of course say so
and what I did with a certain VW car dealer a month or so ago over the purchase of a new car. They couldn't address the problem to my satisfaction so I went to another dealer who's been great.
