I suspect that what he meant was to only answer what they specifically ask as opposed to telling them things they've not asked for.....
Very good advice.
Quite why some bods enter into debates with the chimps on the other end of the line is beyond me. It’s very simple, just answer the very basic questions truthfully. Millions of people manage to do it every year, without too much difficulty.
That the government and the regulator needs to run a steamroller over some of the ‘wild west’ practices of some of the insurance intermediaries ‘selling’ the product, is another matter entirely. Why they haven’t, is another mystery. That some buyers also need a kick up the arse, is also true, too.
