Bought brand new Triple black GSA end of november last year. It has now been with Motorrad for the last 4 weeks due to an electrical fault which they are having great difficulty in rectifying. I am now in a quandry, three and a half months old, 900 miles on the clock and off the road for four weeks. Interested to hear some other peoples thoughts. Should I just demand a new bike. This is my first BMW and I find it a fantastic bike to drive but now coming to the end of my tether.
Bike trouble
- Thread starter Gazbo
- Start date
(RIP) Bin Ridin
Registered user
That is really absurd, someone sleeping on the job.
is there any way to escalate the issue to BMW?
is there any way to escalate the issue to BMW?
i would go fucking mental at em
so they cant find the fault
do they put it in the corner and hope it will rectify its self
create world war three first thing Monday morning
give em another 8 hour shift to find the fault then tell em to keep it and get another bike
ask to see the workshop report with all the time spent on looking for the fault over the past four weeks
DONT let em take the piss - cos thats exactly what they are doing
so they cant find the fault
do they put it in the corner and hope it will rectify its self
create world war three first thing Monday morning
give em another 8 hour shift to find the fault then tell em to keep it and get another bike
ask to see the workshop report with all the time spent on looking for the fault over the past four weeks
DONT let em take the piss - cos thats exactly what they are doing
Georgeeboi
Registered user
Name and shame! Hope it's not cannons Essex mines going in for it's first service.
(RIP) Johno23
Registered user
I think you have given them more than a reasonable amount of time to rectify the problem,( the whole bloody electrical system could have been changed by now!!)if it were me I would now demand a replacement, as I think I would struggle to have confidence in the bike.
Good luck.
Good luck.
original_concept
Registered user
Unlikely, judging by his location.
However, when you do go to Essex Motorrad (Hadlers became Essex Honda, so why not). Make sure the you get the service you asked for.... e.g. a 24K service not a 6K. Makes for a long morning otherwise.... and you get to explain very, very basic multiplication.
Still, at least you get to discuss payment options at that point.
Don't go mental and start demanding a new bike and the heads of the service department because that will get you nowhere.
Go in with a game plan and ask what they have done about solving the problem. Have they spoken with the manufacturer? Have they come across this before? What about a loan bike as a sign of goodwill?
Ask to speak to the overall dealer manager about the situation.
If you do and say nothing, the wheels will be turning very slowly but of they know you are on their case, I suspect they will hurry things along.
Go in with a game plan and ask what they have done about solving the problem. Have they spoken with the manufacturer? Have they come across this before? What about a loan bike as a sign of goodwill?
Ask to speak to the overall dealer manager about the situation.
If you do and say nothing, the wheels will be turning very slowly but of they know you are on their case, I suspect they will hurry things along.
Lozza
Registered user
Out of interest, what sort of symptoms have you been having with this electrical fault?
Asking as I have a similar bike, age and mileage.
Asking as I have a similar bike, age and mileage.
You live in Jockland.
It's still winter.
You've missed nothing in the last four weeks.
Follow sarg's advice....... If you were going to get cross you would probably have done it on your own, without seeking advice.
====
Ooops, forgot myself there, this is UKGSer, welcome to the site, mate. Sorry to hear about your troubles. That 'around the world adventure bike' is not fit for purpose. Demand a new bike and significant compensation for loss of enjoyment. A baseball bat helps, too.
It's still winter.
You've missed nothing in the last four weeks.
Follow sarg's advice....... If you were going to get cross you would probably have done it on your own, without seeking advice.
====
Ooops, forgot myself there, this is UKGSer, welcome to the site, mate. Sorry to hear about your troubles. That 'around the world adventure bike' is not fit for purpose. Demand a new bike and significant compensation for loss of enjoyment. A baseball bat helps, too.
.... It's a worry this 'Triple black GSA' ownership lark. You should have gone for a different colour
They're you go
If you get really stuck after asking nicely seek legal advice, and do so within six months as there is more you can do under the sale of goods act within that time frame (i.e. demand a replacement)
Having said that it is crazy that you have to wait weeks and start begging and pleading with BMW to get them to fulfil their obligations, but at least you still have a BMW keyring to wave around in the pub, which I believe is what it is all about
GS_or_bust
Registered user
If they connected an ammeter in series with the battery connection then they would see an immediate indication of the battery discharging. Then unplug stuff or swap stuff until it is zero. If it intermittent then a logging ammeter will be needed. Simples.
Out of interest, what is the dealer saying to you in regard to finding and rectifying the issue?
Are you just getting fobbed off?
Speak to the dealer again, be Tuesday now as they're shut on a Monday. Find out what the latest is and what they're going to do, when they expect to get the bike back to you with the problem solved.
I wouldn't accept it back if they just think they've the solved the prob - afterall surely it's just a case of leaving the bike sitting for a bit (overnight) and then it should start the following day?
Don't get riled, be polite but firm, then if you feel that you're still getting the runaround perhaps the next port of call would be BMW Motorrad UK.....
Pm sent too.
Are you just getting fobbed off?
Speak to the dealer again, be Tuesday now as they're shut on a Monday. Find out what the latest is and what they're going to do, when they expect to get the bike back to you with the problem solved.
I wouldn't accept it back if they just think they've the solved the prob - afterall surely it's just a case of leaving the bike sitting for a bit (overnight) and then it should start the following day?
Don't get riled, be polite but firm, then if you feel that you're still getting the runaround perhaps the next port of call would be BMW Motorrad UK.....
Pm sent too.
Last edited:
Big_Steve64
Registered user
I am sure that goods sold must be fit for purpose. This is obviously not the case. My point of "attack" would be:
1) Inform the dealer you want a replacement bike of the same type while yours is being fixed. (If this isn't already the case.
2) Phone BMW customer service and tell them how it is.
3) In the mean time contact CAB & local trading standards and find out about your legal rights regarding rejecting the bike and getting a refund or brand new replacement.
I did this with a car, there is a letter that you can send the dealer. (sorry i have looked everywhere for the template and can't find it) Basically you reject the bike in writing, giving notice of your right to replacement. As soon as I did this my car was fixed, almost magically. I even managed to negotiate 2 free services thrown in as I was so pissed off and they were so incompetent. Whenever I walk in the dealer now they fall over themselves to help me. My fault was electrical on a Ford. In the end they flew someone in from HQ in Germany. Maybe your bike needs same treatment.
I think dealers need reminding that the amount of people who can a) afford a 13k bike, and b) Actually want to buy one is shrinking. They need to get a grip.
Good luck
1) Inform the dealer you want a replacement bike of the same type while yours is being fixed. (If this isn't already the case.
2) Phone BMW customer service and tell them how it is.
3) In the mean time contact CAB & local trading standards and find out about your legal rights regarding rejecting the bike and getting a refund or brand new replacement.
I did this with a car, there is a letter that you can send the dealer. (sorry i have looked everywhere for the template and can't find it) Basically you reject the bike in writing, giving notice of your right to replacement. As soon as I did this my car was fixed, almost magically. I even managed to negotiate 2 free services thrown in as I was so pissed off and they were so incompetent. Whenever I walk in the dealer now they fall over themselves to help me. My fault was electrical on a Ford. In the end they flew someone in from HQ in Germany. Maybe your bike needs same treatment.
I think dealers need reminding that the amount of people who can a) afford a 13k bike, and b) Actually want to buy one is shrinking. They need to get a grip.
Good luck
Deleted account 190920001
Registered user
- Joined
- Oct 15, 2009
- Messages
- 3,368
- Reaction score
- 0
Pretty sure I know what dealer it will be going by where you live. They have been undergoing some pretty major company changes lately. I know they can do the job but you might have to keep at them at the moment unfortunately. The best way to do that might be to get hold of BMW UK and let them know what is going on. Whether you get a new bike or not isn't up to the dealer, it's up to BMW. You still haven't said at what stage this is at but I would imagine they have contacted BMW for assistance and it is them that you need to chase.
Similar threads
- Locked
