BMW Dealer an other good example of "great" support

  • Thread starter Thread starter adiacc
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adiacc

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Hi All,
I went top my local BMW deal yesterday, with a secon hand vario top box that I got from Ebay, the top box was unlocked.

I asked them how much it would be to get the lock coded to my Key, and the dealer told me that would cost me around £60 as I did not have the original key and they would need a new barrel and a "special" tool to remove this one.

Surprised I went home and had a look on the web, I descovered a post with pictures on how to do it and in 10 minutes I was all done and the lock is now coded to my key, without the need of any "special" tools or new barrels...

Now how can they lie to people and ask for £60 when it was a 10 minutes job for me that I never done it!!!!

I will not name the dealer but is in Brighton starting with Chandlers.
 
adiacc said:
Hi All,
I went top my local BMW deal yesterday, with a secon hand vario top box that I got from Ebay, the top box was unlocked.

I asked them how much it would be to get the lock coded to my Key, and the dealer told me that would cost me around £60 as I did not have the original key and they would need a new barrel and a "special" tool to remove this one.

Surprised I went home and had a look on the web, I descovered a post with pictures on how to do it and in 10 minutes I was all done and the lock is now coded to my key, without the need of any "special" tools or new barrels...

Now how can they lie to people and ask for £60 when it was a 10 minutes job for me that I never done it!!!!

I will not name the dealer but is in Brighton starting with Chandlers.
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I heard some bad reports of this dealer last week from a fellow tosser, anyway i called them on tuesday for a quote on a new GSA and they still have not got back to me, not even a call :augie

PS got really good quotes from NOG and Bahnstormers but went for Vines whom i brought my last bike from, and they were the cheapest and i no offer great all round service :thumb2
 
So let me get this right...........:confused:

You asked a business to do a job for you, but you expected them to do it for nothing! :rolleyes:

I don't know what you do for a living, but if someone asks me to do a job for them, I expect them to pay me to do it. ;)

Now if it were for a friend of mine, I'd do it for free. But a beer as compensation would go down well. :beerjug:
 
Maybe the OP is from the north where they'd recode 2 panniers for £20 :nenau admitedly it was a couple of years ago, but inflation hasn't been that bad recently.
 
adiacc said:
Hi All,
I went top my local BMW deal yesterday, with a secon hand vario top box that I got from Ebay, the top box was unlocked.

I asked them how much it would be to get the lock coded to my Key, and the dealer told me that would cost me around £60 as I did not have the original key and they would need a new barrel and a "special" tool to remove this one.

Surprised I went home and had a look on the web, I descovered a post with pictures on how to do it and in 10 minutes I was all done and the lock is now coded to my key, without the need of any "special" tools or new barrels...

Now how can they lie to people and ask for £60 when it was a 10 minutes job for me that I never done it!!!!

I will not name the dealer but is in Brighton starting with Chandlers.
Click to expand...


Please post the link on how to code the locks, as I have to do the same in next days.

:beerjug:
 
Blue Sweeper said:
So let me get this right...........:confused:

You asked a business to do a job for you, but you expected them to do it for nothing! :rolleyes:
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Well, you certaintly didn't get it right or else you've read a different post to what I've read.

adiacc said,
'I asked them how much it would be to get the lock coded to my Key, and the dealer told me that would cost me around £60 as I did not have the original key and they would need a new barrel and a "special" tool to remove this one'.

Yes, he questioned the amount quoted but he never asked to have it done for free and what he seems annoyed about (and I would be too) was the blatent lies he was told by the dealer about needing a new barrel and a special tool. Seems the only special tool is the dealer (and others who can't read properly). :augie
 
Davy F said:
................ Seems the only special tool is the dealer (and others who can't read properly). :augie
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So the dealer quoted to do the job and the OP didn't like the price. He quite rightly walked away to see if he could get it done cheaper.

Yorkie, in the previous post to your RUDE response, quoted a link on how to do the job:

http://www.ebbo.org/key.php

Seems like a new barrel and bits would cost £12

I think you can't read either, as it would appear that Chandlers quoted for the cost of the kit and to do the job. How can that be perceived as a lie?
 
Blue Sweeper said:
So the dealer quoted to do the job and the OP didn't like the price. He quite rightly walked away to see if he could get it done cheaper.

Yorkie, in the previous post to your RUDE response, quoted a link on how to do the job:

http://www.ebbo.org/key.php

Seems like a new barrel and bits would cost £12

I think you can't read either, as it would appear that Chandlers quoted for the cost of the kit and to do the job.
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Hi Blue Sweeper... Come down dear... I think we can all read.

No As I mentioned more than happy to pay for a service, however what I am not happy about is the fact that a BMW dealer quoted me for a new barrel and this special tool and none of them were needed for the job, so if I did not check on the net I would have been charged for parts that I did not need, I was happy to pay for the 10 minutes of labour needed, If you don't get it, I am sorry but you must work for BMW.
 
So I just wanted to summarise again just in case my post was not clear..
1) I was told that I could not remove the barrel without the original Key and a special tool was need it ---- LIE I was able to do it in 30 seconds with the guide from the net.
2) I was told I needed a new Barrel ---- LIE I used the same barrel swapping the plates as on the net instructions.

So can you now see why I "think" they LIED? I am sorry but £60 for 10 minutes work with no parts needed is a JOKE.

If they told me is a 20 mintutes job and going to cost you 20 minutes of labour than OK that would have been OK and not a lie.
 
as you say they lied if they told you that it would cost you 60 pounds to get the job done without lieing it would be a dear job but yer pays yer money. They made out that the job was bigger than it was and they said they would need new parts when it did not. Maby they dont have acess to the internet. JJH
 
I took a secondhand topbox into two dealers recently and asked them could they help and keycode the locks for me. The first told me they would need me to get the reg of the bike the box came from, they would then order a key, do whatever they had to do and then destroy the key £30

The next said i needed new locks allround £70. at this point i decided to leave it. I done a search on here two days later and it took me 10 mins to sort them out.
 
adiacc said:
............. If you don't get it, I am sorry but you must work for BMW.
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I have nothing to do with Chandlers, I'm just stating the bleedin' obvious. :mmmm

The chap you spoke to can't have known how to just re-key the locks. My guess is that he looked up how much a new lock was and told you how much it was to fit. Where's the lie in that? :nenau You walked out of the shop and found that it was cheaper to do it yourself!

For instance, yesterday I went into Halfrauds to buy a DAB radio for my car. The price they wanted was £99.95, but I told them the recommended retail price for exactly the same radio was £79.95. Also on Amazon, it is being sold for £66.95 including postage. I walked out of the shop and they didn't get my business. They didn't LIE to me, they just told me how much they wanted for the radio. :rolleyes:
 
Hi Blue Sweeper,
I think you have hit the nail on the head.
Silly me thinking that sopmeone that works as a mechanic & part person at a BMW Dealer would know what they talk about....

Sorry but your example does not make any sense....
IF you went to the shop and got the radio, but they told you that to fit it you would need new plugs and a special tool to fit it ( that you didn't need ) would that not be a lie and an attempt to take money from you that you didn't need to spend?

Again this is my opinion of the dealer...
 
adiacc said:
.........Silly me thinking that sopmeone that works as a mechanic & part person at a BMW Dealer would know what they talk about....
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Main Dealerships aren't called Stealers for nothing you know. Still think that the muppet couldn't have known any better. Err, why would you think that a Mechanic works in the parts department and the showroom?

I take my hard earned cash where I think there is value and it pays to do some homework before you go shopping. :augie
 
Do ya know it's threads like this that reinforce why I will not be renewing my subscription to this site. A guy comes on here to provide his own opinion of a dealer only to be bombarded by some fu*cking tool who is just looking for an argument. Yeah great support there guys. :mad:
 
gsrichie said:
Do ya know it's threads like this that reinforce why I will not be renewing my subscription to this site. A guy comes on here to provide his own opinion of a dealer only to be bombarded by some fu*cking tool who is just looking for an argument. Yeah great support there guys. :mad:
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So IF the OP had posted a load of BS should we all rally round them and congratulate them on their wisdom?
 
Hey John you'll be interested in my new thread I've just started. Is this your 4th post for today to keep the count up mate ;)
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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