kevingambrell
Registered user
I have a 2006 BMW R1200GS That I bought a bit opver a year ago. The bike came with a full one year warranty that I had to use once not long after buying the bike. All went fine problem solved no worries and no cost.
After the first year I decided to buy another year of the warranty from BMW at what I thought was a reasonable price. Well tyhree months into the new warrenty the rear brake light switch started playing up, and I had a bit of rough running at tick over. So the bike was booked into Chandlers BMW in brighton who I have to say are the stars of this fiasco..
Now when I bought the bike I asked many times if I could service the bike myself and was told yes as long as I used BMW or equal quality parts. So over the year I did the services and used BMW parts with the exception of oil filter and that was a K&N, I enquired with BMW if that would be OK and was told yes it would be fine for the warranty.
The day after I dropped the bike off at Chandlers the lady from the service department called and asked for a scan of my service book. I told her that it had been serviced by me using BMW parts. Off she went only to come back to me a few hours later to tell me the warranty department wouldnt pay for defective parts or anything else come to that.
I then phoned BMW financial and had a long chat with the woman on the customer desk. I was asked how I was qualified to do the service work and could i prove my ability. Well ignoring 40 years in engineering with a distinct bias to vehicle restoration and a fairly good degree in mechanical engineering it would seem I was not qualified. the end result they wouldnt honour the warranty.
So back I go to chandlers and tell the story, the woman on the service desk said leave it with me, I did so and two days later the bike was done with just the excess to pay. I have a feeling they are still arguing the toss with BMW financial.
THe other point that irked me is the lady at BMW financial informed me because I was in the motor traid they would not be able to carry on the insurance with out consulting thier underwriter.
To say the least I am pissed off and will not be using the service again. I will simply put a grand aside for possible bike problems and dip into that if I need too.
Any way thought I would pass this on..
But as far as Chandlers BMW go id give them a big thumbs up for the help and an even bigger one for the 1000R loan bike I had for seven days. That was a pure giggle from start to finnish!
After the first year I decided to buy another year of the warranty from BMW at what I thought was a reasonable price. Well tyhree months into the new warrenty the rear brake light switch started playing up, and I had a bit of rough running at tick over. So the bike was booked into Chandlers BMW in brighton who I have to say are the stars of this fiasco..
Now when I bought the bike I asked many times if I could service the bike myself and was told yes as long as I used BMW or equal quality parts. So over the year I did the services and used BMW parts with the exception of oil filter and that was a K&N, I enquired with BMW if that would be OK and was told yes it would be fine for the warranty.
The day after I dropped the bike off at Chandlers the lady from the service department called and asked for a scan of my service book. I told her that it had been serviced by me using BMW parts. Off she went only to come back to me a few hours later to tell me the warranty department wouldnt pay for defective parts or anything else come to that.
I then phoned BMW financial and had a long chat with the woman on the customer desk. I was asked how I was qualified to do the service work and could i prove my ability. Well ignoring 40 years in engineering with a distinct bias to vehicle restoration and a fairly good degree in mechanical engineering it would seem I was not qualified. the end result they wouldnt honour the warranty.
So back I go to chandlers and tell the story, the woman on the service desk said leave it with me, I did so and two days later the bike was done with just the excess to pay. I have a feeling they are still arguing the toss with BMW financial.
THe other point that irked me is the lady at BMW financial informed me because I was in the motor traid they would not be able to carry on the insurance with out consulting thier underwriter.
To say the least I am pissed off and will not be using the service again. I will simply put a grand aside for possible bike problems and dip into that if I need too.
Any way thought I would pass this on..
But as far as Chandlers BMW go id give them a big thumbs up for the help and an even bigger one for the 1000R loan bike I had for seven days. That was a pure giggle from start to finnish!
