snoopy
Guest
A few months ago I posted on an issue with the system 5 helmet. From extended use (1.5 years for me) the pulley cable operating the flip-up on either side may fail. This is due to a bad design where the end of the cable is crimped and the cable rubs against the housing causing the cable (think pedal bike wire) to fracture.
Mine failed 6 months ago. I did a temporary repair while I tried to get a part and it failed again last week. If it fails while the lid is down you may need a trip to the local fire station as it's not going to come off your head easily!
After speaking to a BMW dealership I found out that only two parts for the helmet are available. You can order the entire front, at £150, or spare cushions.
I didn't feel like spending £150 on a 4inch steel wire, so I rang BMW customer services up yesterday to get a final answer. Spoke to Miriam, who rang the dealership back, who then rang me. The excuses were as follows:
1. the helmet is sub-contracted and economies of scale don't make it viable for BMW to hold parts.
2. it's a safety issue, they can't decide who is qualified to fit the parts.
3. the labor is too extensive (it takes me 5mins to swap and put together).
Buy a £280 helmet and when the moving part fails it's new helmet time. Pathetic!
Mine failed 6 months ago. I did a temporary repair while I tried to get a part and it failed again last week. If it fails while the lid is down you may need a trip to the local fire station as it's not going to come off your head easily!
After speaking to a BMW dealership I found out that only two parts for the helmet are available. You can order the entire front, at £150, or spare cushions.
I didn't feel like spending £150 on a 4inch steel wire, so I rang BMW customer services up yesterday to get a final answer. Spoke to Miriam, who rang the dealership back, who then rang me. The excuses were as follows:
1. the helmet is sub-contracted and economies of scale don't make it viable for BMW to hold parts.
2. it's a safety issue, they can't decide who is qualified to fit the parts.
3. the labor is too extensive (it takes me 5mins to swap and put together).
Buy a £280 helmet and when the moving part fails it's new helmet time. Pathetic!
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