This has been a bloody nightmare for us.
Me and wife were cycling around the Picos. Arrived at Santander the night before the crossing home to Plymouth, blissfully unaware what had been going on.
Turn on the phone to find a voicemail message saying crossing cancelled, so call their call centre, which was closed. Also recieved a text and email telling us to make our own way to calais. Great. With two fully loaded touring cycles with camping kit etc.
Spent half the night on a smart phone booking a flight with Ryan air. Then all next day rushing around santander looking for packing materials, tools etc to dimantle and pack bikes.
Ryan air flight went with no hitches. Well impressed.
Trouble is we were now in Stansted. Car was near Exeter, we live near Manchester.
We rode as far as Oxford, all we had time for. Stayed at the YHA overnight and then caught the train to Exeter.
I should get a refund for the ferry crossing, but with the extra for the flight, accomodation for Stansted and Oxford, train ticket to Exeter, We are about £250 out of pocket.
Never had to claim in such circumstances before. Any advice would be appreciated. Who do I claim off, the travel insurance company or the ferry company?
Any help much appreciated.
Ta