Cannon BMW Motorcycles

[CannonDP]

Hello, and a very Good Afternoon to you all.

My name is Matthew Terry, and I have recently been appointed the General Manager of Cannon BMW Motorcycles, Braintree, Essex.

Having taken up my post just this week, I am in the process of learning the 'ins and outs' of the business - after 19 years in the retail motor industry (Cars), 14 years of which were with BMW. However, I have been a lifelong biking enthusiast, and am relishing fulfilling a Job Role which also coincides with my Passion for 'Bikes!

Having been introduced to this forum, I read and absorbed the various posts with interest.

Firstly, I would like to Thank those of you who have posted your positive feedback regarding the experience you have had at Cannon BMW, and secondly, I respect those negative comments from those whom, for whatever reason, we were unable to satisfy.

With some recent Staff Changes, we aim to improve our service to all customers across the board, whether Sales or Aftersales, and with this in mind, I would like to welcome back all our existing customers, and hope that those who have been less than satisfied may allow a 'line to be drawn' so that we may continue our improvements.

I wish you all the very best and hope to see you at Cannon BMW in future.

Regards
Matthew Terry
General Manager

 

[Fanum]

Welcome aboard Matthew

Good to see someone from Cannon BMW posting- it can only be a positive thing IMO and I hope others will see that it's actually a step in the right direction and not just blast you with old old issues and chips on their shoulders


Bill

 

[Mav]

+1

And good luck with the job Matthew

 

[Invicta Moto]

As someone who had a not entirely positive experience with Cannon in the Chelmsford days, I welcome you aboard.

 

[Decster]

....not just blast you with old old issues ....

Bill

Lets hope that the old issues stay old.....

Welcome and goodluck.

 

[Navy Boy]

Nice work Matthew.

A good approach to this forum. I hope your sensible approach reaps you the benefits you and Cannon deserve.

 

[ChasMill]

Nice work Matthew.

A good approach to this forum. I hope your sensible approach reaps you the benefits you and Cannon deserve.

+1 from me as well

 

[GS Rider]

Great news Mathew,

Keep in touch, with your offers,Deals,clothing sales,

BBQ weekends, they will go like hot cakes on this site.

Bill

 

[Canuck]

Sounds like a positive step forward... but was there any other way to go really?

 

[chad]

Hello, and a very Good Afternoon to you all.

My name is Matthew Terry, and I have recently been appointed the General Manager of Cannon BMW Motorcycles, Braintree, Essex.

Having taken up my post just this week, I am in the process of learning the 'ins and outs' of the business - after 19 years in the retail motor industry (Cars), 14 years of which were with BMW. However, I have been a lifelong biking enthusiast, and am relishing fulfilling a Job Role which also coincides with my Passion for 'Bikes!

Having been introduced to this forum, I read and absorbed the various posts with interest.

Firstly, I would like to Thank those of you who have posted your positive feedback regarding the experience you have had at Cannon BMW, and secondly, I respect those negative comments from those whom, for whatever reason, we were unable to satisfy.

With some recent Staff Changes, we aim to improve our service to all customers across the board, whether Sales or Aftersales, and with this in mind, I would like to welcome back all our existing customers, and hope that those who have been less than satisfied may allow a 'line to be drawn' so that we may continue our improvements.

I wish you all the very best and hope to see you at Cannon BMW in future.

Regards
Matthew Terry
General Manager

Good on you matthew its good to see your prepared to put yourself out front to resolve issues and get cannons back into a position of respect

good luck in your new position

 

[Kev B]

Good luck Mathew.I used Cannons a few days ago for warrenty work and the service I recieved from Fred was 1st class.Hope you manage to change the somewhat tarnished image Cannons has acquired in times gone by!

 

[Wapping]

Good man

 

[Rushy]

Excellent post , good luck in your new job.
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BTW can you send that new jacket to my work address instead of the home address I gave you y'day

 

[BeemerBaz]

I have never had any dealings with Cannon but its this sort of approach that now puts them on my radar.

 

[Dainese Brave]

A refreshing, and encouraging message, for which you deserve respect and admiration.

I wish you good luck with the new job.

It seems you're certainly motivated for the changes required, and I hope to look forward to a new era at cannons.

All the best

 

[chad]

a subscriber too

 

[DavidHale]

As someone who had a not entirely positive experience with Cannon in the Chelmsford days, I welcome you aboard.

Good on you matthew its good to see your prepared to put yourself out front to resolve issues and get cannons back into a position of respect

good luck in your new position

Ditto to both of those.

 

[Decster]

Good on you Matthew its good to see you are prepared to put yourself out front to resolve issues and get BMW dealers/Cannons back to a position of respect for their Clients that they deserve for the prices they pay

More accurate..

 

[gavin rock]

good luck in the job mate, when I can afford BMW service charges I will be in!!!

 

[ianboydsnr]

To far away to be of any use to me, but good luck all the same