CBT student has complained

Lord Snooty

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Last weekend we had a young lad in for a CBT on a geared bike; when he booked in he made a point of stating that all his mates ride and he is as good as them blah blah blah:rolleyes: The usual self delusion that we often hear:blast The lad has no road experience at all, let's call him Z for future reference.

My colleague did his CBT and he was, as anticipated, very weak and not good enough to go on the road. He was taken out on the road on the back of the instructor so he could still learn and see what he needs to achieve. He then booked his comeback which I did with him on Thursday.

I had another student who was on a twist and go and had done a CBT previous and had about four years experience so no problems there. This allowed me to concentrate on Z on a one to one basis almost to the exclusion of the other student, I did my damnedest to improve his skills to get him road ready. By lunchtime I had improved his skills to a level where he looked in control and safe enough to give it a go on the road. He was not great but he was ok and I felt it fair to give him a shot. My expectations were not high but I hoped he might prove me wrong. My feelings were that once on the road he would go to pieces and his control would desert him; this proved to be prescient.

Well, sadly my expectation were proved correct, Z proceeded to stall the bike at every stop - every time he failed to bring the clutch in despite me talking him through the sequence on approach via the radio. At one roundabout he pushed the bike over the white line with his legs :eek: and then stalled it when he tried to pull away. The final straw was when after being told to "follow the road ahead and at the lights turn right" he then executed a totally unpredictable and aggressive change of direction into a left turn without any observations or warnings of any sort and then repeated this at another junction. It was obvious that whilst he could "hear" what I was telling him over the radio in terms of instruction and directions none of it was being processed due to his being unable to cope with the stress of being on the road.

After 20-25 minutes I made the decision on safety grounds to take him back and to put him on the back of my bike before he caused an accident. He wasn't doing what I told him, his riding was getting worse and he wasn't going where I was telling him. His unpredictability was dangerous. In his own words he was "overwhelmed and panicky" due to the sheer volume of things he had to think about. At the end of the 2 hour road ride when I was happy with the other student I put Z on the moped for 10 minutes on the road to see how he got on. I didn't have to do this but I wanted to help him as much as I could and he was a lot better without a clutch and gears to worry about.

I advised him to come back and do the day again on the moped and he would be sure to get through; this would give him the transport he craved for commuting to work and with a year's road experience I advised him to think about going onto a geared bike and we would help him with that. He went away seemingly happy with that, no complaints and shook my hand and thanked me for my efforts.

He has since been to another school and has been given a CBT ticket and has complained to us in scathing, abusive and slanderous terms, saying we were incompetent and he would never recommend us to others. Now it is quite possible that he may have been good enough to get a CBT ticket bearing in mind the school he has gone to has benefited from the fact that the hard work has already been done by us in his previous two days training, he has also probably done it on a moped as per my advice. I would be amazed if he has done it on a geared bike - if he has then he has been issued with a death warrant not a CBT. He probably thinks the school that has issued him with his ticket is the dog's danglies whilst conveniently forgetting that the main reason he has a ticket is due to the bloody hard preparatory work that me and Steve put in.

What really sticks in my craw is the sheer ingratitude of the twat; he had almost one to one instruction and both me and Steve worked our socks off to help him through his incompetence. Our priority was always his safety which he has conveniently ignored. Simon, the owner, always backs us to the hilt when we make decisions on the basis of student safety so I have no problems with that. What really pisses me off is that there seems to be a generation out there with a sense of entitlement and who have never had the word "no" said to them and because they are not good enough to get what they want then it is obviously somebody else's fault and responsibility.

Is it me:nenau
 
No its not you , the final words of your observation are spot on im afraid :( no fucker wants to earn anything on ability and merit these days.

you did what you can and if another school is happy to issue him with a death warrant its out of your hands....Gene pool will sort it :augie
 
Take my hat off to you for the patience with the Scrote. Good to hear about good training schools an not certificate givers.
 
Sounds like he will kill himself within 3 months so who cares?

Move on to the next one you can help
 
- No!

Oh juvenile psychology! Deep breath and just remember his brain is not yet fully developed (clearly).

I remember when I was doing my direct access (at 23) (following 18 months on a KH100 (@ 17) and 4 years driving) on my zzr6, I went to a voluntary group called PAD (potteries and district motorcycle training).
The lead instructor Geoff Thompson was a grouchy and cantankerous K100 rider (not that the bike makes a difference).

Quite frankly, I thought he was a tw*t but PAD were far cheaper than others and very local, I had 6x2 hr escorted lessons and some slow riding training for a couple nights.
When ever I went out it was hard bloody work and knackering especially slaloming the z through cones time after time, u-turn after u-turn and a few hours riding round faster country lanes.
Anyway, getting to my point, despite the fact that it was me who was struggling and he was pushing to make me a good and safe rider I couldn't help feel some malevolence towards him for the difficulty imposed, I wanted my license and he was the gate keeper since he would need to get me to the test center so couldn't go until I was ready...
Anyway I passed after making several over cautious errors due to fatigue and head mash syndrome...on the plus side the pushing on the slow riding training paid off as I started to run out of road on the u-turn, the only option... lean it over and at the point it feels like is going to drop, gas it to pick the bike back up...result....made the turn with a few inches to spare and feet still on the pegs....

So, I can look back and say thanks Geoff you did a good job, if I'd failed it would have been, you f**king tw*t, you put me through all the sh*t and I still failed, it was all for nothing, you c*nt.....I possible would have gone else where may be passed and that would have reinforced my unfair view....

The pass (by others) effectively gives him false vindication that you made him suffer and denied him what he wanted (brat!) whilst he couldn't expend that emotion as the time, now the fatigue has subsided all he is left with is frustration and humiliation (due to his lack of ability) from his training session with you, hence the temper tantrum letter....

He will thank you one day when he grows up and realises how much you taught him, it will just take a while so don't hold your breath.

I really hope that the other school gave him his ticket because he was good enough to have it, I'd like to think that all bike instructors would sooner chuck in the towel and do something else than pass an unfit student just for the money (i.e. picking up the license training afterwards).

Good effort mate, with any luck you instilled enough into him to keep the ungrateful little sh*t alive.
 
Take my hat off to you for the patience with the Scrote. Good to hear about good training schools an not certificate givers.

Sadly Shunt they are out there. There are a lot of cowboy operators out there who do not put the needs of their students first.

I had a 19 yr old student yesterday on his first day DAS after doing his CBT with another local school. I checked his CBT certificate and the finishing time was 13:15, I asked him how long his road ride was and he said 20 minutes!:rolleyes:

Now the CBT is a legal requirement and the agenda is set in law by the DSA and it is impossible to finish a CBT by lunchtime unless you take short cuts and the minimum duration for the road ride is 2 hours. If a CBT is delivered correctly then finishing time is normally any time after 4pm.

This is wrong on a number of levels:

1. The student is being put at risk
2. The actions of the school are illegal
3. The student is being ripped off - he has paid for a day's training and has had half a day.

I asked him why he came to us for his DAS and he said that he didn't feel that the other school were professional and just wanted his money and to get rid of him asap. Good for us I guess but bad for the industry in general.

I started him on the 125 and got him on the 500 by lunchtime and in the afternoon got him on our local Mod1 test centre and put him through his paces. We finished at 4pm having had a full day on the bike and he said he had really enjoyed it and was pleased with his progress.

I have advised him to write a letter of complaint to the other school and to claim a 50% refund for the half day's training he paid for and didn't get; I have also advised him to tell them he will report them to the DSA if he doesn't get satisfaction.

If any of you have sons/daughters who want to get into biking then please check out your local schools' operating practices before you choose; there are some operators out there who compete on price but as always you will only get what you pay for.
 
Sounds like he will kill himself within 3 months so who cares?
Move on to the next one you can help
Unfortunately, if I remember correctly, This gentleman has already had one fatality in similar circumstances, and it bore very heavy upon him.
We were all young once, and some of us, at seventeen, thought we knew everything. Time and experience proves otherwise, but we have to live long enough to realise we don't know everything.
The young lad concerned, if he is fortunate enough to survive the next couple of years, may, in the fullness of time, come to realise that his mentor may have known more than he did.
If not, it is Darwin at work again, and the pain will, for those who were involved, be immense.
Myke
 
A colleague of mine at work managed to get through CBT and pass his test and get a full licence.
He went through an ER500, SV65o and Yamaha BT1100 in a few short months and crashed every bike because he wouldn't use the front brake, locked up the rear and down he went.
Thankfully after binning the BT1100 in Ireland he gave up.
 


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