Charged for loan bike!!

[ncpierce]

It certainly used to be the case with SLM that if you had BMW insurance then a loan bike was free but if you did not then you had to pay the £15 fee. I do not know if this is still the case as I have e-bike insurance.

I have just booked a loan bike for my service towards the end of the month, £15 for the day. Last time I got a new K1200R followed by a R1200 GSA

 

[Nice 'n' Fat]

If I'd have known about the charge for the bike I'd have damn well stuck with NOG. Bumped the price of the service up to £230.00!!
Guess where I'm returning to for the next service.....

Am I the only one who thinks that £230 for a 12k service on a GS including courtesy bike is a fair price to pay ??? I think you'll find the cost of the same service at NOG with a 'free' courtesy bike is £380

£230 seems kind of cheap now doesn't it

 

[piebaps]

Just dropped in my GS12 to Jason Griffiths Motorcycles here on the Isle of Man and was given a demo Triumph Tiger for the day with no charge.

 

[Johnny Boy]

I think the recent admin charges introduced at most BM dealers could be due to BMW themselves realising the demonstrators were actually being used as loan bikes, rather than made available purely for test rides. I suppose it could also depend on the nature of your visit to the dealer, if it was warranty work or a persistent problem they hadnt fixed previously you might expect them to be more flexible on the admin fee and lend you a new'ish bike.

I prefer paying the £15 admin charge and either going out for a ride or back to work whilst my bike is being serviced, rather than hanging around the dealers for hours.

John

 

[Darren@Vines]

A dealers View
We get charged £350 per month per bike for write down on each model we also get charged by the insurance company £15 plus vat per hire if its all day or 10 mins our charge of £25 inc vat for customers is for your conveince not for us to make money. We also charge £5 inc vat as a waste charge as we get charged so much it doesnt even cover the costs.
Many thanks

 

[tufty1909]

£15.00 is a small price to pay to keep overall hidden costs down, But bikes should go out full of fuel and come back the same, people who don't return with full tank should be charged for the fuel and time to fill up.

 

[Crapaud]

Ocean charge £15 admin fee but I think that is excellent value. It covers the fully comp insurance and reduces the excess from £1,000 to £250. They have just registered 3 brand new F800s stickered up as loan bikes. The one I had was brand new with only 6 miles on clock. Had over 300 miles when I returned it the next day . Good value for £15 I think. Came with almost full tank and I brimmed it full just before returning it.

 

[Ogmios]

only replying coz after 3 pages of posts i thought, this must be good!

loan bikes...hmmm.... i'm familiar with the concept / but have no experience of it in over 30 years of biking.
you (the moaners) dont know how lucky you are to even GET a loaner!

maybe, _maybe_ if i were in the market to spend as much on a BWM as you i might look for and expect a loan bike at a reasonable cost.

meanwhile, back here in Ireland - just try getting a shop to lend you a bike...
Haha ha... you'd be lucky!

ONLY BWM dealers would consider it, to the best of my knowledge. (happy to be corrected / but doubt i will be)

and St. Eptoes service is (as reported here over the years) the equal of, if not superior to the "Big Shots" in the business and thats got to be harder to do, on a much lower budget.

i cant believe the attitude of some posts here.
sorry if i offend.... but really - you ought to come here and see what passes for "service".
you are so lucky.

 

[ncpierce]

It certainly used to be the case with SLM that if you had BMW insurance then a loan bike was free but if you did not then you had to pay the £15 fee. I do not know if this is still the case as I have e-bike insurance.

I have just booked a loan bike for my service towards the end of the month, £15 for the day. Last time I got a new K1200R followed by a R1200 GSA

Well...this time I got a R1200GS 07 model, but it had the low seat fitted That was a bit interesting when you are 6'4". It was running on fumes when I picked it up so was delivered back to them in the same state.

 

[Rolf]

I recently had my GS serviced at Clark's in Rednal - previously had been charged £10 (which they had waived the past two occsasions) - this charge has now risen to £15, in line it wseems with other BM dealers. However, no charge now because have changed to BMW insurance (was £105 cheaper than Carole Nash). One phone call and insurance transferred to their shiny new F800 demonstrator for the day (and no mention of petrol although I did put some in to cover my use)

 

[ianran]

I recently had my GS serviced at Clark's in Rednal - previously had been charged £10 (which they had waived the past two occsasions) - this charge has now risen to £15, in line it wseems with other BM dealers. However, no charge now because have changed to BMW insurance (was £105 cheaper than Carole Nash). One phone call and insurance transferred to their shiny new F800 demonstrator for the day (and no mention of petrol although I did put some in to cover my use)

Trouble is the insurance want £20 admin costs !!!

 

[beemerboy9]

Trouble is the insurance want £20 admin costs !!!

BMW Insurance do/should NOT charge for use of loan bikes. They have never charged me for admin costs for loan bikes - but my dealer often waives the fee anyway.

 

[Steptoe]

but my dealer often waives the fee anyway.

adds it in the bill

 

[spot]

If you get a loan bike that is running on fumes it only shows that the last customer was a nob, no reflection on the dealer. I have never taken a loan bike back with less petrol in it than when i got it.

 

[ianran]

Going back to the start of this thread about paying for loan bike,

correct me if Im wrong but, when you were loyal to the dealer by buying a bike from them they didnt charge you

however when you all you did is leave them and spend wedge elsewhere they stopped being loyal???

SO ........ what your saying is that, irrespective of how you do business, the dealer should always give you something for nothing??

 

[The Bede]

... And another thing

... Who are we fooling here, you pay for the loaner one way or another, it's either rounded into the dealers costs and hidden from view, or passed on visibly and perhaps directly.

... You pays your money and you takes your choice, but whatever that may be you pays your money.

 

[rin_sun]

loan bike charge!

Reviving this thread (sorry if you'd hoped it was dead).

I just looked to see if anyone else had been incensed by being charged for a loan bike on top of the service charge. I have never been charged for a loan bike before (at other dealers) and I have had lots of occasions to return my faulty new bike to be fixed. This time I took it, and they offered me the loan bike, not mentioning the charge. I can't see that £10 is enough to cover their costs if this is the justification, but it's enough to be annoying when I can't go elsewhere to have the work done.

They couldn't find the fault I asked them to fix, they spotted something that had been done to the bike that shouldn't have been done, and suggested that it must have been done by someone else. The bike has only been to them about 15 times for warranty work and I am furious that they cannot fix it, charge me loads for a service that I cannot get done elsewhere because they are the only ones with their computer system and then charge me on top for a the loan bike. They kept the bike overnight because they didn't have time to do it on the day I took it in.

What am I supposed to do sleep in the showroom?

 

[Steptoe]

What am I supposed to do sleep in the showroom?

That takes me back - When Vines was Coombes of guildford, back in 1984 i put my tent up on the grass outside the showroom and stayed in it until they did what they had to do ( it's a long story) to get rid of me.

They had me on my way to catch the ferry at portsmouth by midday

 

[Paul Wakefield]

I assume this wasn't NOG then since they have a great big sign explaining the loan bike charge and terms (free for warranty only work by the way).

I was disappointed when NOG started charging for loan bikes last year but, thinking about it, one way or another the loan bikes are going to be paid for so it makes sense that those using them pay instead of it being spread across all the punters.

 

[Deleted Member I]

Loan bike for £15 is pretty standard across the network.

BUT .. be nice to the service manager and they will sort you out


Had a lovely F800GS last time my 650 (single) was in for a service.