hello from Ireland.
In response to franks post about us, i would like to set the record staight about this ejeet.
He ordered a clearance arai tour x 2 helmet at a bargain price of £220 delivered to galway on wed 23rd july 08. size medium in aluminium grey. Una our girl here in the shop left a message on his voice mail thursday moring to say we were waiting on an interior skull cap , because we only had size large helmets remaining... Now anyone who knows anything about arai helmets will tell you (including arai uk) that a size medium tour x and a size large tour x are actually the same helmet. but with different thickness of skull cap pad and cheek pads.... so a large can be made into a medium and vice versa...... Anyway the customer phoned on the saturday moring wondering why he had not recieved his helmet and was told that the skull caps had just arrived with us on the friday evening and his helmet was all ready to go out to him on the monday for next day delivery on the tuesday. however the customer started to get abusive about the whole thing and saying that a large could not be made into a medium etc.... i am an arai technician and have been on numerous arai technical training courses both in the uk and at arai europe, so i knew for a fact i was right.......but there are some people you just can't talk to. he was then told no problem we will cancel the order and issue a full refund. this was done on monday morning 28th july when thevisorshop reopened. it was done for the full amount of £220 pounds sterling which we had taken in the first place.... Now the customer then phoned on monday afternoon complaining that he was 12 euro short on his refund. but we have proof to show we refunded the full amount that we took ie £220 sterling....... his card company has obviously changed exchange rates between the payment and refund(we cannot do anything about that). He was very abusive to Adrian on the phone, and Adrian told him that if he still wanted the helmet that he would throw in 12 euros of free stuff.. but this still was not good enough for him.........Adrian then asked him for a fax number so he could fax the customer proof of the payment and refund slips to show we had refunded in full on our end. the customer would not allow this. Instead just raving away... Adrian told him to come up to the shop and see this for a fact, he did not want to.
If you are reading this Frank, we have your address and we will not hesiate to take you to court for slander if we see anymore slanderous attacks on our good reputation on any other forums...... i know we have a lot of customers on this forum, as one of them allerted us to this tread.
to end , we are a customer concious shop and always try to be fair, but some people just want to rave and rave...............
