AlexV
Guest
I realise this may be a bit unappropriate to GSers, but thought I'd post it as food for thought.
I took my Fiat Punto for it's 24,000 service at a local Fiat dealer on Mon. 9th June. Have had no real problems with the car except that an airbag warning light was constantly on. Bearing in mind its an 18 month old vehicle and still under warranty I did not expect to pay for the correction of this problem. On collection I was told I was being charged for the diagnostic check (£32.50+vat) I voiced my displeasure but was told it was not covered uw. So I said I would complain to Fiat UK, who in turn referred me back to the dealer customer service dept. Checking my service book I spotted that 24k service takes 1.3 hrs, I was charged £130 for that. £100 an hour?? So I mentioned that too!!
After a phone call or two, I got a refund for the service over charge, (£45.50 and the £32.50). You may think satisfaction, hell no. I was then told that my front pads were 80% worn and needed changing!! To add to that the discs also needed replacing!! I was not a happy bunny I can tell ya!! I have regstered a complaint with Fiat UK, who say they will investigate.
I am awaiting further contact from the dealer. If you are interested I will keep you posted.
Bit long winded I know, but has anyone, apart from thesanguine had any horrendous experiences? Overcharged? Not told of any wear from brakes etc?
I took my Fiat Punto for it's 24,000 service at a local Fiat dealer on Mon. 9th June. Have had no real problems with the car except that an airbag warning light was constantly on. Bearing in mind its an 18 month old vehicle and still under warranty I did not expect to pay for the correction of this problem. On collection I was told I was being charged for the diagnostic check (£32.50+vat) I voiced my displeasure but was told it was not covered uw. So I said I would complain to Fiat UK, who in turn referred me back to the dealer customer service dept. Checking my service book I spotted that 24k service takes 1.3 hrs, I was charged £130 for that. £100 an hour?? So I mentioned that too!!
After a phone call or two, I got a refund for the service over charge, (£45.50 and the £32.50). You may think satisfaction, hell no. I was then told that my front pads were 80% worn and needed changing!! To add to that the discs also needed replacing!! I was not a happy bunny I can tell ya!! I have regstered a complaint with Fiat UK, who say they will investigate.
I am awaiting further contact from the dealer. If you are interested I will keep you posted.
Bit long winded I know, but has anyone, apart from thesanguine had any horrendous experiences? Overcharged? Not told of any wear from brakes etc?
