Does anyone from Touratech check out this forum?
- Thread starter MikeMike
- Start date
No, I'm not sure, as it wasn't me. But I'm fairly sure that's what he said. I'm surprised he hasn't jumped in yet to comment. But as he's sold his bike, then he's probably not on here too often.
Lamble
Registered user
Where I'm struggling with this is:
It's in the box....we get deliveries Mon and Wed, but not Bank Hol Mondays as the courier doesn't deliver, and any box that arrived the previous Wednesday would have been processed by the Thursday.
We don't open on Bank Holidays
We haven't got any women that serve behind the counter or are customer facing.
Somewhere along the line with this, things don't stack up.
It's in the box....we get deliveries Mon and Wed, but not Bank Hol Mondays as the courier doesn't deliver, and any box that arrived the previous Wednesday would have been processed by the Thursday.
We don't open on Bank Holidays
We haven't got any women that serve behind the counter or are customer facing.
Somewhere along the line with this, things don't stack up.
So if it was a Bank Holiday Friday (Good Friday), and it was a bloke, then it adds up.
everywherevirtually
Registered user
Lamble that is not true. I ordered the TT screen back in 2008 and waited weeks for it. As I was going down that way I decided to drop in and found that not only was the screen not in stock but it actually didn't exist as it was only a concept photo in a brochure.
There was a woman behind the counter who had a child in a pram with her. She had a south London accent. I was the only person there and it was pouring rain. I realised when trying to fit one of the items onto the bike that I was missing a screwdriver of the correct size and went inside to ask if I could borrow one for 5 minutes. I was told bluntly by this woman that "They don't lend out tools"
Considering I'd spent £180 with them 5 minutes before on a partial order and I was the only customer there I took the attitude by "the woman" to be pretty piss poor.
I think you may have misread my part of this thread. I originally said that he came in just before a bank holiday, so it was either a Thursday or Friday, and as Everywhere says, it would appear that women do serve at TT.
I'm not entirely sure that arguing the toss with a disgruntled customer is the best way to improve TT UK's already very low opinion among a large number of people on this site.
Maybe the effort would be better expended in supplying goods on time and improving customer service.
Maybe the effort would be better expended in supplying goods on time and improving customer service.
everywherevirtually
Registered user
I think you got it in one there stolzy. I was offered a job by TT but I turned it down because while it is tempting to think that one could help turn things around as an individual I fear there is a culture of over promising and under delivering. I don't know if this is UK specific or is a result of TT HQ in Germany.
Having lived in Austria and with familiarity of southern Germany I know that attitudes and practices can be slow to change. You only have to look at numerous forums to see that the negative press has been going on for years. How can Nippy Normans supply the same items with such a fast turnaround that he can confidently name his business "Nippy".
under promise, over deliver is the only way to go.
The former. My french and german biker friends are very surprised to hear the way TT UK carry on.
If TT in germany would send gear to the UK, TT UK would be out of business in a year.
everywherevirtually
Registered user
I've yet to visit TT Germany but in my dealings so far with shops and businesses over there they always deliver on what they promise. They may not be open 24 hours a day or be overly sycophantic on the customer service but if they promise something they tend to stick to it. Efficiency and punctuality is not something they are lacking in.
The price discrepancy also adds insult to injury. TT Austria do not have premises or a Dakar team to support. They provide a mail order service and thus that saving is reflected in the price.
Lamble
Registered user
Hang on a minute folks, I've tried to get to the bottom of this and was trying to clear up what and who was involved, not accuse anyone. Just getting the facts straight Stolzy and Virtually.
From the description it appears to be Nick's wife, or his sister who were involved, neither of whom work at TT in the UK in any sort of service customer facing role, if at all actually, one helped with the books and the other, well it's hard to say. In both cases, certainly nothing since I joined last October. One is back in London and the other is a full time Mom and has been for a year.
On the original occurrence, it appears to have taken place prior to moving to the new premises, so that's 2 years ago. And this is the story I've heard: The parts had been in the shop for many months following the customer's order (so not charged) the order itself had been cancelled and re-ordered, then cancelled again. When the guy called round, the shop was closed, and Nick's wife opened up for him, but as she wasn't staff at the time and still isn't, didn't know how to handle the customer's request, so asked him to call back after the Bank Holiday. That's all I've got on this one.
Now Virtually, seems you've got something I need to look into as well.
You will find that some of the new products in the catalogue are not available immediately. This is because the catalogues are produced for the world to coincide with the Autumn bike shows. Some of the products that will come out during the year's lifecycle of the catalogue are at the time of the catalogue going to press and being issued free of charge, still in final stages of testing, but as I'm sure you'll understand, we can't print another 1000 page catalogue for hundreds of thousands of customers around the world, just to add 5 or 6 additional products.
As for promising more than can be delivered upon, remember Jonathan that in the UK this has been a two man band with a couple of part timers for many years and personally considering the demand and the initial poor delivery from Germany, they did damn well to supply so much kit to so many people. Take a look when you are out and about, for two guys to have been able to support so many GS riders is pretty good.
We don't have a Dakar team to support either, so not sure what that refers to. What we do support is a lot of the charity riders. Didn't Sibersky get some support help too? Before my time, so I don't know.
From the description it appears to be Nick's wife, or his sister who were involved, neither of whom work at TT in the UK in any sort of service customer facing role, if at all actually, one helped with the books and the other, well it's hard to say. In both cases, certainly nothing since I joined last October. One is back in London and the other is a full time Mom and has been for a year.
On the original occurrence, it appears to have taken place prior to moving to the new premises, so that's 2 years ago. And this is the story I've heard: The parts had been in the shop for many months following the customer's order (so not charged) the order itself had been cancelled and re-ordered, then cancelled again. When the guy called round, the shop was closed, and Nick's wife opened up for him, but as she wasn't staff at the time and still isn't, didn't know how to handle the customer's request, so asked him to call back after the Bank Holiday. That's all I've got on this one.
Now Virtually, seems you've got something I need to look into as well.
You will find that some of the new products in the catalogue are not available immediately. This is because the catalogues are produced for the world to coincide with the Autumn bike shows. Some of the products that will come out during the year's lifecycle of the catalogue are at the time of the catalogue going to press and being issued free of charge, still in final stages of testing, but as I'm sure you'll understand, we can't print another 1000 page catalogue for hundreds of thousands of customers around the world, just to add 5 or 6 additional products.
As for promising more than can be delivered upon, remember Jonathan that in the UK this has been a two man band with a couple of part timers for many years and personally considering the demand and the initial poor delivery from Germany, they did damn well to supply so much kit to so many people. Take a look when you are out and about, for two guys to have been able to support so many GS riders is pretty good.
We don't have a Dakar team to support either, so not sure what that refers to. What we do support is a lot of the charity riders. Didn't Sibersky get some support help too? Before my time, so I don't know.
I'm off to Germany next week and will certainly be visiting Wunderlich and TT in Germany.................very nice places to shop at
In my dealings with TTuk, they either have the stuff in or they don't..........if they have a part that I want - I always order it via my BMW dealer.............saves me doing the customer experience and stuff is at the BMW dealers within 7-10 days
In my dealings with TTuk, they either have the stuff in or they don't..........if they have a part that I want - I always order it via my BMW dealer.............saves me doing the customer experience and stuff is at the BMW dealers within 7-10 days
Lamble
Registered user
I'm trying to get to the bottom of this rather than argue the toss, and it's with someone reporting an issue from a reported disgruntled customer to be pedantic...either way it's something I'm looking to do something about once it's clear who did what, where and when...just the facts that need clearing up.
Not sure what your role is in this though Stolzy, perhaps you could clarify that for me.
We just had a couple of riders from France come over for parts and we fitted them while they waited. They seemed happy enough with the UK service. Same with a guy from Mexico actually.
Thanks.
Lamble
Registered user
How can Nippy Normans supply the same items with such a fast turnaround that he can confidently name his business "Nippy".
Who do you think supplies Norman with the TT parts?
everywherevirtually
Registered user
Hardly worth the bother. Ultimately I bought the screen from a ukgser second hand 2 years ago. I won't have a bike next week. I wouldn't stress yourself over it.
I don't have a problem with items not being available immediately. I do have a problem with products that don't yet exist and the photos not even looking remotely like the end product. You might think it doesn't matter but it does when other accessories have to fit around them. Winglets, handguards etc etc.
As for Sibersky I bought all of my own kit which included the stickers so sorry that is not relevant to me. I still had to pay the entrance fee despite TT getting lots of free exposure. If something is before your time at TT I'd be careful about arguing the toss over it. Remember this thread will be on Google for a looong time
I know who supplies them but I've had a scenario where TT doesn't have the item in stock whereas Nippy does.
Surely it would make sense to keep your own stock levels up before supplying the distributors.MikeMike
Registered user
You didn't have to try to hard to please him, just Google Touratech Mexico and take a look at the website. No wonder I placed my order through the US.
Lamble
Registered user
Jonathan,
what products have appeared that don't look remotely like the end product? My understanding is that what is photographed is what's going thro' the testing process.
TT and free exposure, if you didn't get assistance and had to pay that's between you and the Sibersky team surely?
Nick seems to be on good terms with Walter anyway.
Here's another scenario to picture Jonathan. We have items in stock, we supply some to Nippy. We sell our remaining stock and Nippy still has some of his left. That's possible isn't it?
Sorry you will be without a bike, I thought things had picked up in Austria?
The role is still open at TT, if Austria doesn't work out.
what products have appeared that don't look remotely like the end product? My understanding is that what is photographed is what's going thro' the testing process.
TT and free exposure, if you didn't get assistance and had to pay that's between you and the Sibersky team surely?
Nick seems to be on good terms with Walter anyway.
Here's another scenario to picture Jonathan. We have items in stock, we supply some to Nippy. We sell our remaining stock and Nippy still has some of his left. That's possible isn't it?
Sorry you will be without a bike, I thought things had picked up in Austria?
The role is still open at TT, if Austria doesn't work out.
indaba
Registered user
I have to say I have mixed feelings about TT. For my F800GS I have never had any issues either with the quality of their products or with their service but for my wifes Honda Transalp we have had severe problems with their quality control. We first ordered a headlight guard that when we managed to get it fitting touched the headlight. And no we did not modify it in any way. Luckily we were in Wales and went down there and managed to get it changed for one that did fit.
Next she ordered engine bars for the bike and they came (sealed in their package) minus the long bolt needed to hold them on to the engine. We contacted TT UK and they sourced and sent out the bolt with no fuss but it was annoying. The biggest problem is however that the engine bars are not symmetrical on the bike. You can get your finger easily between bar and fairing on one side but not the other. This was particularily a pain she fell off in sand on the "wrong" side and the bars gave way slightly and hit the fairing - luckily only a small crack but some paint scraped off.
It has left her feeling that TT don't actually seem to test any of their parts for non-BMW bikes on the relevant vehicles but just say "yep that'll fit". - The result: She refuses to buy anything else from them and is sourcing a set of engine bars from elsewhere.
Again we have no issues with the service - only the quality.
Next she ordered engine bars for the bike and they came (sealed in their package) minus the long bolt needed to hold them on to the engine. We contacted TT UK and they sourced and sent out the bolt with no fuss but it was annoying. The biggest problem is however that the engine bars are not symmetrical on the bike. You can get your finger easily between bar and fairing on one side but not the other. This was particularily a pain she fell off in sand on the "wrong" side and the bars gave way slightly and hit the fairing - luckily only a small crack but some paint scraped off.
It has left her feeling that TT don't actually seem to test any of their parts for non-BMW bikes on the relevant vehicles but just say "yep that'll fit". - The result: She refuses to buy anything else from them and is sourcing a set of engine bars from elsewhere.
Again we have no issues with the service - only the quality.
Lamble
Registered user
But at what is your gruntle dissed?
