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Great thread :D

So, are TT UK still the over charging robbing bastards with no sense of customer relations that we knew and dispised or has Lamble turned them around?

I'm all agog :thumb2
 
Whatton said:
Great thread :D

So, are TT UK still the over charging robbing bastards with no sense of customer relations that we knew and dispised or has Lamble turned them around?

I'm all agog :thumb2
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Work in progress and early days.
 
Lamble said:
I take that as a personal insult Stolzy. On what basis do you judge my capabilities?
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You are way too sensitive Lamble. My dealings with TTUK in the past and conversations with others make me think this is an organisation without the ability or desire to change.

Without that one well-meaning individual, however talented, can effect nothing.

I have no idea of your talents, accomplishments or skills, but I know that without the support of the heirarchy changing the fundamental nature of an organisation is likely to be uphill work.

This was not a personal attack and its a pity you chose to interpret it that way rather than address the point at question.
 
its nice to see someone trying to get a company better ,
theres plenty of competition out there now and i think TT needs to realise that more,
ps, why the fuck is the brake line thingy for the 1150 hard pard so complicated?
(all the mounts too?)is it cos people like things to look technical?
 
stolzy said:
I have no idea of your talents, accomplishments or skills
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At last Stolzy, something we can agree on, something based on a fact rather than an opinion, or second hand hear say.

Now let's look at this shall we.
I know what's happening within TT because I'm doing it. You don't.
I know the culture and I can see that while it remains a one man organisation it will be harder to implement the changes that need to occur, especially as those changes may conflict with entrenched ideas of what should be done. It doesn't mean they won't be done. It's an educational process for some folk.
Give me some credit for recognising what's happening where I and not you work.

Without revealing anything that would affect our competitive position by giving competitors information (and I don't feel this forum is an appropriate arena for any pre-discolure either), let me say that there are things happening; as I mentioned the NEC in November will hopefully be the time it's announced, although there's still the chance this could fall flat on its arse.

The associated travel business and price reduction (first ever) have already taken place. I'm not taking credit for the latter as that just came about as a consequence of Germany offering better terms, but I've been over this previously and you've opted to ignore it.

The communications side with customers has changed, you wouldn't have got a reply to the original post in this thread previously, for instance.
We've joined MAG as active members to support an organisation fighting for our customer's riding rights.
Newsletters have changed, the programme of shows we attend has altered, visiting Scotland this year for the first time ever...there's even more happening that I know about Stolzy, that you don't.

Will it all change tomorrow?...No, we are shut and it's a Bank Holiday so I'm off riding for these next two days, to look at parts of my new home that I've not been before.

Oh and I'm too sensitive?

Try this out Stolzy. I don't know you, I don't know your businesses, all I've heard is from someone who has spoken to you on the phone. But I'll say without any substantiating information what so ever, you aren't capable of doing your job and there are companies around the world who will do it for less. I'll announce that in an open forum, to your fellow riders, your customers and your friends.

Try sucking on that yourself for a moment and see how it tastes in your mouth.

Perhaps you'll remember to show a little more respect to a fellow GSer in future, for whilst I may not be overly sensitive, neither am I a piece of crap that you can cast aspersions about behind the anonymity of a web based forum, without expecting come back.

Now I am done, as there is no desire on my part to turn this into a personal Stolzy vs Lamble slanging match. Please understand, that is my sole motivation if I opt to ignore your future posts, not an attempt at avoiding difficult points or questions.


I hope that the parts you get from TT France for your panniers arrive as quickly as you need them and at a price you are happy to pay.
 
Lamble said:
Naive in that I expected a higher level of response?


.
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YES!!!

It's the internet. Someone somewhere will always take the piss and take an argument too far....................someone will get called a Nazi.

If TT was my business and you worked for me, I would have told you to step away from the keyboard a long time ago.

All I can see that you have achieved in this thread is to draw out every single person that has a gripe with TT and then discuss their gripe in public. Anyone that did have a neutral opinion of TT now knows that that you are too expensive and have shite customer service.............
 
The TT guys in Sweden (where I have to order as I live in Norway) seem very service minded and are quick on following-up up requests. My experiences so far are really good.

However - I don't really like the pricing as ordering from Sweden is much more expensive than ordering from Germany. And to me - the Internet is the Internet, I don't really care where the physical location of the servers are, and preventing me (because I live in Norway) from buying from Germany seems wrong. Surely this is against EU regulations or what not?

Anyway - I only have positive experiences with the service and follow-up from our swedish neighbours ;)

(PS: I didn't read this entire thread)
 
D6 said:
ps, why the fuck is the brake line thingy for the 1150 hard part so complicated?
(all the mounts too?)is it cos people like things to look technical?
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Fellow 1150 rider. I know, the amount of knuckles I've skinned!
Thank fit for purpose testing and the BMW engineers and designers.
 
DavidJames said:
YES!!!

It's the internet. Someone somewhere will always take the piss and take an argument too far....................someone will get called a Nazi.

If TT was my business and you worked for me, I would have told you to step away from the keyboard a long time ago.

All I can see that you have achieved in this thread is to draw out every single person that has a gripe with TT and then discuss their gripe in public. Anyone that did have a neutral opinion of TT now knows that that you are too expensive and have shite customer service.............
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Oh I've not had the Nazi thing yet, there's something to look forward to...and us having a German supplier too.

I think getting the gripes out in public is what's needed. Out in public, dealt with, move on.
The original poster, problem dealt with. Prices, well hopefully now addressed too. An understanding that TT will listen and not just ignore customers.

It's a damed if we do, damned if we don't scenario I'm afraid.
Arrogant and unresponsive if we stay silent, or, open to a few (and believe me in comparison to the amount of customers we have it is a minute, but very vociferous, amount) complaints, most of which seem historical.

I'm sure neutrals have enough sense to see beyond the posts here, to see how many bikes have TT products, to come to their own conclusions based on their own experiences. All they need do is ring up or call in, to get the info first hand.

As long as people post things like "too expensive and shite customer service" as if it's a fact now, because it may have been years ago, surely they deserve to be told when those elements have changed, because underpinning this business has always been great products which they would be proud to own and enjoy using?


Address them, show there's change now an into the future...move on.
 
mcbikerider said:
The TT guys in Sweden (where I have to order as I live in Norway) seem very service minded and are quick on following-up up requests. My experiences so far are really good.

However - I don't really like the pricing as ordering from Sweden is much more expensive than ordering from Germany. And to me - the Internet is the Internet, I don't really care where the physical location of the servers are, and preventing me (because I live in Norway) from buying from Germany seems wrong. Surely this is against EU regulations or what not?

Anyway - I only have positive experiences with the service and follow-up from our swedish neighbours ;)

(PS: I didn't read this entire thread)
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Each country's Touratech is a privately owned business. Touratech Germany could not insist on the price being the same everywhere, as that would be anti competitive price fixing. They can suggest operational margins, they can establish different terms with each TT business. These prices will vary dependent upon stock levels and associated levels of support, plus obviously the external factors of international trade.

TTUK is 100% owned by Nick Plumb, a fact he is quite open about and proud to point out. TT Ag do not tell him the prices to sell at, only the prices he can buy at and under what terms, so they influence but do not set prices.

It has been a recent change in these terms that has enabled TTUK to make the price reductions which we have been wanting for some time.


Now I have a bike to ride. Hope you all enjoy the Bank Holiday and get a chance to enjoy your GSes. If I see you out on the road, let's have a chat and a cuppa.

Lamble
 
Lamble said:
Unfortunately, as just a minnow in the TT UK team there may be little I can do other than raise this issue, but raise it I will.

Thank you.
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Oi Nemo

Lamble said:
Mike,

Glad that you finally resolved this Mike.
Anyone here in the UK who wants to see how TT are ramping up on service and prices should set a date for 4-6th June and come down for our Travel Event. There's some big news coming soonn too...shhhh, can't say any more at the moment.:thumb
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Resolved at post number 16, then, ................ Plug
Lamble said:
It's fair to say we've got quite a few challenges ahead at TT but I can assure you, you will be seeing changes within the next two weeks which will address some of the points raised, then there's a programme of development that over the next 12 months will...well you'll have to wait and see.

Hopefully, you'll all have a chance to come down to TT's Travel Event on 4-6th June, you'll see some of the changes in action there and have a great time too.
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Plug.............

Lamble said:
Watch this space....
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plugety plug

Lamble said:
Personally speaking, the only way I'd get a woman to have sex with me on a pannier (or anywhere else probably, come to think of it) would be to hit her on the head...first.
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Think you went off the rails at this point :augie
Lamble said:
Puma the official TT mole and thunder nicking, thunder nickerer got it right.

A price reduction across all TT branded parts. It's not a sale, this is a price reduction, so not a time limited offer.

We are also making our largest ever stock order, so more parts will be in stock. This has come about as a result of better terms from Germany. Note that doesn't mean we get stock for less, just that for a while we have better payment terms, so can manage cash flow better, we hope.

The new stock levels should be in by third week May, but the price reduction is immediate, approx 10-13%, but obviously things in the clearance corner are about 20-30% lower.

Anyone got any objection if I ask for this thread to be moved to vendors perhaps? It hardly seems to be relevant in this 650/800 section does it.
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The big build up golden Plug ( maybe move the thread to Backchat and bollox)

Lamble said:
Our price reduction was the result of better terms being offered by Germany. Not lower prices, just better payment terms.

I hope that you'll accept these lower prices, as being something we've been asking to be able to offer for a while.
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Better payment terms ?

Whatton said:
Great thread :D

So, are TT UK still the over charging robbing bastards with no sense of customer relations that we knew and dispised or has Lamble turned them around?
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This is a wide spread view! :blast

I can see where your coming from Nemo but surely a lot of the price reduction is to do with the global climate and more specific with TTuk the UK, and the pressure of growing competition taking a big share of sales, with there lower price, good service and products.

So are the products flying off the empty shelves now :nenau

Price is a big thing for instance if you had a free of charge day, all including the cynics would be saying yes please pm sent :thumb2 but maybe not as your not subscribed....

when are you going to subscribe? watch out for the sharks :jager


nemoTT.jpg
 
Lamble, I'm not entirely without knowledge of the situation and culture at TTUK, apart from anything else I have been, or have tried to be a customer of theirs many times over a decade or so.

I'm not entirely sure that bad mouthing customers in an open forum (which you did on page one of this thread) and engaging in combative interactions with its members is the best way to turn around a company with an already poor reputation for its interactions with customers.

But, doubtless you know what you are doing.
 
Lamble said:
Each country's Touratech is a privately owned business. Touratech Germany could not insist on the price being the same everywhere, as that would be anti competitive price fixing. They can suggest operational margins, they can establish different terms with each TT business. These prices will vary dependent upon stock levels and associated levels of support, plus obviously the external factors of international trade.

TTUK is 100% owned by Nick Plumb, a fact he is quite open about and proud to point out. TT Ag do not tell him the prices to sell at, only the prices he can buy at and under what terms, so they influence but do not set prices.

It has been a recent change in these terms that has enabled TTUK to make the price reductions which we have been wanting for some time.


Now I have a bike to ride. Hope you all enjoy the Bank Holiday and get a chance to enjoy your GSes. If I see you out on the road, let's have a chat and a cuppa.

Lamble
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so if each tt is privately owned then why dont they sell to one and all:nenau
 
maddaddy said:
because the internet is where whining bitches come to cry. :pullface
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RIGHT ON :thumb2 it's also where all the shit stirring keyboard kommandoes like to play.

Since when have Touratech held a gun to anyones head and forced them to buy their products? If you think their products are overpriced,crap and mis-described or that their service is shite,take your money elsewhere. Simple as that.
 
Tw@ Features said:
RIGHT ON :thumb2 it's also where all the shit stirring keyboard kommandoes like to play.

Since when have Touratech held a gun to anyones head and forced them to buy their products? If you think their products are overpriced,crap and mis-described or that their service is shite,take your money elsewhere. Simple as that.
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see my post above :augie:augie
 
154 ?
I've seen it but I don't understand what you're saying. Do you deal with Touratech UK? or Touratech somewhere else?
 
the rules of franchise are simple you bid/ buy a franchise, your assigned a region in which you can trade, HQ will feed you regional leads. They supply the rule book for branding and terms of trade. If they're individual companies the rules franchise do not apply. So any region can sell to any region, and compete on either price or service. If they are all touratech which by branding they appear to be then a single style price list should exist. In either Euro's or Dollar's as they are the most widely used currencies globally. Deals would be done via Escrow or if you trust your business partner by bank transfer.

One company, one inventory, global delivery... however TT HQ would appear to be neither fish nor foul... go figure that out if you can.

instead of what appears to be enclaves perhaps some would argue and call them thiefdoms I would not as I don't buy from TT I'm a supplier to them.

however it explains the regional development rather than global strategy which you can see...in websites, parallel branding, marketing and general ways that some of the regional companies have to and I'd call it freedom to operate independantly of HQ...

If they are all part of one company it would be a piece of piss, each region submitts it's plan for the next 12/24 months, what they believe they can sell in the course of a season. Rough numbers etc. Central purchasing is rationalised production costs are reduced as HQ will know each OpCo's regional plan... Stock is ordered, things are made and delivered and if need be a regional office can choose to trade any excess to another OpCo should the plan have been overly optimistic.... this atleast leave stock in regions rather than being given over optimistic delivery times, which I guess could happen...

That's how big business works...or small efficent one's I don't know how TT are setup... I did ask but never got a straight answer...

Talk about missing a trick and I thought Germans were organised....:blast

the closest model I can see to how TT Global is operated is Tupperware or Nuskin, which are operated by US HQ to regional offices you bid/ apply to become a reseller. Your given a BCP (best cost price) to buy and whatever margin you can achieve is yours in the resale. As no actual price listing RSP (recommend sales price) exisits. The more you sell the better the buy price becomes and the lower you can afford to go in a price war.


Anyone who wants lessons in setting up a franchise or global company if they want book me as a consultant, no fee too large no job too small...I'll also consider Birthday parties and Bamitswa's


got bored this is a cool thread....:D
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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