Email could not be delivered

[Hustler]

Last night I sent an email to someone new to me and it came back with the following bounce message -

"The mail system

[email protected]: host cluster1.eu.messagelabs.com[195.245.231.99]
said: 553-mail rejected because your IP is in RBL. See 553
http://www.mail-abuse.com/enduserinfo.html (in reply to RCPT TO command)"

...........................................

I have looked at their website but it seems lengthy and complicated and I don't really see why I should have to go to loads of trouble for something I'm not causing.
I'm in France and my ISP is orange but that should not matter.
I did send it to colin murray at the bbc and the email address is genuine.
I have no other problems with any other emails that I send and receive.
Any help would be appreciated.
Thank you.

 

[er-minio]

Your IP is in a spam blacklist (until your internet provider, or hosting company takes action).

 

[Hustler]

Your IP is in a spam blacklist (until your internet provider, or hosting company takes action).

Thanks for the reply.
I have been sending other emails this morning and this is the only one that has bounced.
Do I just sit back and wait for things to get better ?

 

[Loiq]

are you abroad at the moment? this might have some bearing on it and is your email a hotmail type of arrangement? Or is it a hustler(at)thehouseof hustle.co.uk

 

[shugie]

Thanks for the reply.
I have been sending other emails this morning and this is the only one that has bounced.
Do I just sit back and wait for things to get better ?

The problem might get worse if one blacklist adopts entries in another, I'd chase your ISP. BT had a problem with being a bit slow to stop spammers on their accounts, and quite a few places were bouncing emails from btinernet.com

 

[er-minio]

I have been sending other emails this morning and this is the only one that has bounced.

It's the receiver that checks the blacklist (sort of).
Simplified: You might be able to send to some people, and might be bounced by others.

Do I just sit back and wait for things to get better ?

As Shugie said, chase your provider (the one providing you the smtp server) if the problem is not resolved within some hours. Stuff like this happens quite often to be honest.

 

[Hustler]

are you abroad at the moment? this might have some bearing on it and is your email a hotmail type of arrangement? Or is it a hustler(at)thehouseof hustle.co.uk

We are abroad, in la belle France and have been using this email address for 3 years now.
I didn't know thehouseofhustle was available so I'll look into that, thank you.

 

[Hustler]

Thank you shugie and er-minio.
I'd rather not tackle my isp as it will all be in French and technical French at that so think I'll see how it all develops.
If I start to get bounces on other emails then that opinion will change quickly although I could wander down and talk to the mayor in the village if things get bad as I know they are on orange and are a helpful lot.
Thanks for the advice, appreciated.