This was also a nice statement from BMW UK:
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Thank you for your further email dated September 8, 2014, in relation to the fuel level system on your BMW R 1200 GS Adventure.
I appreciate that you are requesting goodwill towards the issue with your fuel level system. Having reviewed this case thoroughly, it is with regret that we are unable to provide financial assistance on this occasion, due to age and purchase history.
I acknowledge that you feel this is a common fault however, BMW UK collates failure reports, part order information and customer feedback to determine if there is an inherent failure with a specific component. I have checked our records and found that the issue you mention has not been highlighted as a common issue. No remedial action has, therefore, been issued in the form of a recall or quality enhancement to be carried out free of charge. I can assure you that safety is considered paramount at BMW UK and if this had been the case we would have recalled all relevant vehicles for a repair free of charge.
In closing, I am sorry to learn that this matter has caused you to contact us. I trust that this has clarified our position. Please feel free to contact me, should you have any future queries.
Yours sincerely
BMW UK
Claire Jackson
Customer Service Executive
Ellesfield Avenue
Bracknell RG12 8TA
Tel: +44 (0)370 5050 160
Fax: +44 (0)370 5050 205
Mailto:
[email protected]
URL:
www.bmw.co.uk