Fibre wifi not so good in new house

[Hoggyf]

Recently moved house and the only option was for fibre broadband,which I thought would be a good move, so signed up with sky and new router etc arrived. We were told by the previous owner where the best place for the router was so sited it there (in the kitchen centre of the house) but the signal is pretty poor and has little range. I struggle to get signal in the garden or garage which is only about 20foot from the router and in the lounge only 10 foot form the router I've only got half signal.
Download speed is 18.2 Mbs and upload is 2.07mbs.
Would one of the plug in extender be any use? Any other advice greatly received.

 

[steve hughes]

The fact its fibre or cable doesnt matter.

Seems like your shortfall is the router. Before you buy an extender it maybe worth checking its diagnostics. Some routers beam out on two frequencies. One might be better than the other.

Can you access the diagnostics via your PC / Mac?

Next step complain to cable provider, they might bung you an extender FOC


Wireless signals are attenuated by big stone walls, also if the walls have been dry lined with aluminium foil cladding this may be effecting the signal.

 

[RedRick Esq.]

As above

Check the speed of the internet being delivered to your router by connecting to it with a Ethernet cable and then using www speedtest.net Then do the same using a wifi and see what the difference is

You should be able to log on to the router itself by typing 192.168.1.1 in the address bar and then depending what router it is you should be able to have a look at it

The password for most ISP supplied routers is Admin and Admin

 

[abrasion]

Give sky a ring. When we have a problem they sort it quickly including sending out a new router.

 

[mrtee43]

Our house is on three levels with the Virgin Media router in my "office" on the bottom floor. As our smart TV is on the second floor and the signal on the top floor was always weak, I bought a used BT Hub 5 from ebay for £20 and a couple of TPlink Powerline adapters.

I reconfigured the BT Hub to be a wireless access point using instructions available on the net and placed it on the second floor and connected it via the powerline adapters.

Result is a very strong signal throughout the house for the internet and connection to my home network and WD MyCloud server for bugger all money and all very easy to do.

 

[BD]

As all of above, reconfigueing an old router is a good cheap option, also check which channel your router os set to, as mentioned. And check no one near you is on same( i think thete is an app for this), last use your moby ad a sigmal meter,stand in front of router then check all about for interference.( my spelling is shite and my fingets seem too big for this moby )

 

[littleade]

If you're going to get an extender I'd get one that uses the mains to link back to the router, rather than one that's just a repeater but as above it could be your router. I had a normal router with BT and reception around the house was non existent in places but when I changed to fibre the new hub was far better and we get coverage all over the house