Fuel strip changed but not a good experience
Blade BMW at Rednal duly replaced the fuel strip yesterday, all under warranty so that is good. However - I was there an hour longer than anticipated, this is due to them doing a bike health check (brake pads, brake discs, tyres etc) after doing the job, it is appreciated but I did rather want to get off as I have a shit load of work to do and would have rather done without it if they had asked me first.
My biggest gripe is that I did not get the bike back as it was presented to them. I have the comms lead from the 660 satnav mount routed over the tank attached by a couple of small pieces of velcro, I then connect a pair of earphones into it and wear under my helmet.
Because I was in a rush to get off I did not clock that the lead was not in place until I got home. Clearly they had rerouted everything back under the tank panels, rather than put things back as they were. So I had to sort this out myself last night but then found that when trying to remove the first outer panel that the gorilla who had done the job had totally chewed up one of the torx head screws so I was unable to remove it
He must have known he had done it so why return a bike to a customer in that condition? The least they could have done is inform me and given me the option of waiting while they sort it out (remove and replace the screw) but to say feck all is utterly shit customer service.
I only used BMW because it was a warranty issue and I know that my local independent that I use for other work would never return my bike like that without apologising and rectifying it. Different attitude entirely
