Gear Shift Assist Pro and suspension

Paul G (BHT)

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What an interesting and revealing day I've just had....

Took my bike in today to have the gear Shift Assist Pro fitted, hardware and software codes were already at the dealers. They said it should be a 1 hour job in all.

Arrived at 08:30 and by 09:00 the hardware was fitted and the software update was in the process of being installed, “only a few more minutes sir” :thumb2

3 hours later after much head scratching and phone calls, the service engineers and service manager were bemused and perplexed by the bike refusing to accept the software update. Something was mentioned about the ESA not playing ball.

So I decided to take their demo GSA out for a few hours to give them time to get it sorted. Within a couple of miles of setting off, it was evident that this GS rode totally different to mine.

From new mine has not felt as happy to soak up the bumps and potholes like my Ohlin shod 1100 used to, I just put it down to the new suspension not being as good as the Ohlins, but after riding this demo bike it was clearly not the case as this one just floated over the bumps.

After a few hours I called the dealer to see how they were getting on. Things weren't looking good as the bike was still failing to accept the update. During the phone call the service manager said "have you ever had any problems with your suspension?" Funny you should say that says I....

It seems the crux of the problem installing the software for the shift assist is the fact that my ESA is buggered, it is quite possible it has never functioned correctly. During its operation the shift assist takes into account many electronic inputs, the ESA being one of them if fitted.

As the guys in Germany don’t work Saturday afternoons or Sundays, I have had to leave the GSA at the dealers :( and have tha standard GS LC to play on…. Fek it feels small :eek:
 
You can only imagine the phone call first thing on monday morning . . . . . . . . "Gunther, you know that guy we talked about ? The one that owns the Gser site . . . . . His new WC is goooosed" :blast.
I'd be surprise if Paul doesn't get a call from the customer service manager for BMW UK :augie
 
Surely after spending a month on a GS WC. last year.........Could you not tell that your GSA's ESA wasn't up to the job?

I'm surprised you didn't spot it, plus you took out the dealer's demo GSA, BEFORE you took delivery

Didn't any alarm bells ring, on your bike:nenau
 
Having gone through a protracted session with my dealer trying to get the GSAP working this was the answer.

"I’ve just got off the phone to technical. They have said that the factory are aware that some dealers have had issues. The issue are not with the programming as such but the teaching process after the programming; The teaching process calibrates the shifter.

The teaching process involves running the bike in each gear for 10secs, switch off the ignition for a minute and then re-start…that’s it! Or not in some cases it seems. They have told me that we need to re-install the software and then run through the teaching process again, but this time running the bike in each gear for 25 seconds, switching off the ignition for 5 minutes and then road test, if it still doesn’t work it will need to be ridden again but this time for a longer duration…and basically keep doing this until it works."

Took 4 days to find that out but once it was done it all worked fine.
 
.... Didn't any alarm bells ring, on your bike:nenau
My memory only lasts hours these days JB.... hence the reason I spotted the difference when I rode the demo GSA today just a few hours after mine :D

.... The issue are not with the programming as such but the teaching process after the programming; The teaching process calibrates the shifter....
They couldn't get the bike to accept the install program so couldn't get past that stage.
 
My memory only lasts hours these days JB.... hence the reason I spotted the difference when I rode the demo GSA today just a few hours after mine....

For real comparisons there's nothing like riding one bike back to back with another .... :thumb
 
We still had a good afternoon though, Paul, even though I didn't get to show you many of the decent roads.:thumb Just a shame we were hanging round the dealers for 3 hours this morning while they tried to sort it.:blast:D

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It'll be worth the wait, just make sure they give yours a good clean before they deliver it back to you!:rob:beerjug:
 


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