Gore lockout thingy!

[Bryn]

Gore Lockouts - so far unimpressed, PIA to keep silicone lubing the runners, and not impressed with the "zip" breakage I had. Apparently, my trousers will have the "uprated" versions put on them, so will reserve final judgement until I have tried those.

I've mentioned this before, but I'm still continuing to be unimpressed with the lockout zip on my Master V jacket.... you have to be sooo careful and work it up and down a little at a time to get it to go up without jumping the runners, and that's despite using liberal amounts of the silicone pen on it....

I had an original Master V jacket with proper zips, that was replaced with the new one as Gore had treated it with something or other which caused it to discolour ( It went purple)

Thought it was great that Gore offered to replace the jacket... pity now that it was one with a lockout zip

 

[Gore_Motorbike_Support]

Hi Bryn!

In order to have the GORE® LOCKOUT™ run smoothly, please apply silicon oil with a special marker on the rails. Every GORE-TEX® garment with GORE® LOCKOUT™ Closure comes with this marker. To lubricate the rails, please open the closure of the garment and place it on a flat surface. Take the marker and slide it up and down of the inside of each rail. A few strokes will improve the usability of the slider.

Subsequently test the lubrication of the rails by opening and closing the closures. If necessary, please apply more oil on the rails using the marker.
Finally remove any surplus oil with a spongy cloth.
Please oil the rails every couple of month to be able to use the closures easily in the future.

If you have followed these instructions and nevertheless the GORE® LOCKOUT™ is still not running smoothly, we recommend that you contact your local shop dealer.

Best Regards,

Peter from the GORE TEX® Support Team

 

[Bryn]

Thanks for the reply Peter.... I'll re-apply just how you suggest before we go to Garmisch next week.... and see whether it gives me any trouble

 

[dakarDude]

I find I can go for about 2-3 months before having to apply silicone again.

Recently though, I stopped using the Edding pen and use this:



..I find it easier to make sure the silicone gets right into the runners properly than using the pen.

 

[dakarDude]

Hi Peter,

Tried to PM you, but you cannot be PM'd via this site, hence my reply here.

Just wondering if you could chase up my repair, my trousers were sent back about a month ago via Adventure Spec, I emailed gore_motorbike_support(at)wlgore.com, and got a call from a woman at the repair facility saying she did not know where they were. So, I am a bit worried

I have since had no response from Austria. I also contacted Adventure Spec (who sent my pants back for me), and they also have had no replies back from the repair facility despite emailing and phoning?

If you could help out, I would really appreciate it.

Thanks.

Hi dakarDude!

I hope you will get your trousers back as soon as possible, so that you can enjoy the beginning of the motorcycle season. If there’s anything else we can do for you, don’t hesitate to contact us via our support e-mail ( gore_motorbike_support(at)wlgore.com ) or send us a private message in this forum.

Best Regards,

Peter from the GORE TEX® Support Team

 

[Gore_Motorbike_Support]

Hey dakarDude,

You don’t have to worry. Your trousers were cleaned and repaired by the Fa. Grötzmeier and will be send back to you on Monday. We wish you a lot of fun for the remaining motorcycle season.

Best Regards,

Peter from the GORE TEX® Support Team

 

[dakarDude]

Thanks Peter, I got my pants back last Friday. The new Lockouts have been fitted and today I commuted to work in the pouring rain in them and I stayed dry

Thanks very much for sorting them.

Hey dakarDude,

You don’t have to worry. Your trousers were cleaned and repaired by the Fa. Grötzmeier and will be send back to you on Monday. We wish you a lot of fun for the remaining motorcycle season.

Best Regards,

Peter from the GORE TEX® Support Team

 

[crm114]

Bikerland now have one other rider who has the same issue (jacket opens when lockout is in a tight radius curve subjected to lateral stress).

Hello UKGsers,

to the guy from GoreSupport - the issue quoted above I have seen on other real rider reviews, what are Gores thoughts on this, ie the jacket opening itself when subjected to a certain type of loading ? I am thinking about buying the Edison from Rukka which uses this lockout and employs a transverse zip but I am not getting a good feel from the feedback I read.

The other point I would appreciate your opinion on, is the mechanical strength of the fastener in a crash scenario, that is to say we have reports of the thing opening up when packing up a tent or some other innocuous activity, where this to happen in a crash the entire back protection could well be redundant if the jacket is flapping apart. This would be exacerbated if the jacket where worn in conjunction with conventional bike leather bottoms not zipped to the jacket. What kind of (non-waterproofness) testing is applied to these zips ?

PS anyone know if its possible to get zip adapters which allow connection of unlike zips ?

Gruß
Andrew

 

[crm114]

Hello Peter@GoreSupport,

i see that your responses to users questions/assumptions/experiences are appearing all over bike forums where the lockout is being discussed.
You say "Our retail partners are informed about the known issues....." Can you tell us what the known issues are ?

If Gore accept there are some issues with lockout, your comments in various forums might be interpreted as damage limitation, because manufacturers rarely do what you appear to be doing ie admit to a problem, and this is to be applauded. It has even been suggested that HG will drop lockout soon and revert to conventional zips. Consequently I would like to be better informed about the realities of this system before I commit to a second mortgage to buy that impossibly expensive riding suit.

look forward to your comments.
Gruß
Andrew

 

[original_concept]

I hope HG drop LockOut soon, I've needed a replacement Master V suit for around the last 6 months but I'm not buying anything with a LockOut 'zip' .

I have the 'pleasure' of riding all year, averaging some 30K a year, I need a suit that works, and the zip should be the least of my worries!

So Gore, give up the smoke and the mirrors on the LockOut, YKK zips are fine and cheap thanks.

 

[Gore_Motorbike_Support]

Hello Andrew,

thank you for your request.

The issues you are referring to basically appeared during the first generation of the GORE® LOCKOUT™ Closure. The feedback we collected from users of these products was used to improve the second generation products.

Therefore, these issues should not bother you, in case you are considering to purchase a product including the GORE® LOCKOUT™ Closure .

Thus the main object of the GORE TEX® Support Team is still to help users and give useful advices – especially in cases where customers still have the first generation product.


Concerning your question respective the fastener:
Before the LOCKOUT™ Closure system was launched to the market, there had been a series of testing and crash tests with dummies to be on the safe side concerning falls , waterproof membrane and various other issues that are important for this system.

It is absolutely necessary to use the LOCKOUT™ Closure in the correct way and close it properly to receive all the benefits of this system. The shops which are selling the products also present to the end users how to close the LOCKOUT™ Closure properly and a video on You Tube can be watched if there are still questions. (http://www.youtube.com/watch?v=2BoBiVgEvfw&feature=channel_video_title)

If there was a situation in which a LOCKOUT™ Closure opened during packing a tent on the motorcycle or opened suddenly in any situation, the jacket has to be immediately checked at the service point that we offer. The end user can send the product directly to Grötzmeier service (via a free UPS number) - the repair facility which is responsible for the European clients - or bring it back to the shop where the jacket has been bought to receive this service.

We never heard that a LOCKOUT™ Closure opened in case of an accident and also the other brands as well as Gore conducted various testing to make sure that the LOCKOUT™ Closure does not open in such a situation.

For further questions do not hesitate to contact us via our support e-mail.
gore_motorbike_support(at)wlgore.com

Best Regards,

Peter from the GORE TEX® Support Team

 

[Micky]

I bought a Rukka Armas jacket in Germany in May of this year and originally had a problem with the lockout closure. Difficult to engage properly and stiff to 'zip' up ... pretty soon the pull tab broke

I was sent an immediate 'updated' replacement and fitted this myself. Now the action is superb and trouble free ... I like it

I liked the jacket soooo much that I bought the Armas pants to match while in Germany last week

Great kit and without a doubt well worth the money

 

[crm114]

Hello Peter,

thanks for your reply.

How does one tell a 1st generation lockout from the improved version ?
What's going on with the oft reported issue of the zip puller coming adrift ? I accept that this is a minor issue but for a 1000€ Jacket its a bit poor.

Although not an issue for Gore, I bought a pair of Rukka Apollo gloves last week wore them for 2 hours (great fit and feel) and looked at them more closely at home and discovered that on one glove where the gore lining is stitched at the finger bases it was completely unstitched. I took them back to the vendor who told me that rukka will decide what to do either repair or replace. Now I know a 5 yr warranty is great but frankly it does not auger well if they nitpick and decide to take them apart to redo. If I buy something from any high street shop and find a manufacturing fault i am certain I will get either my money back or a new garment, I do not expect it to be sent back to a factory to be disassembled.

Anyone got any experience of the repair or replace policy with Rukka ?

Andrew

 

[Gore_Motorbike_Support]

Hey Andrew,

After the first issues regarding the zip appeared, the new version was immensely strengthened. Thereby it is a lot stronger and resilient now.

If you have still the old version of the zipper, you have the possibility to contact your local shop dealer. He will be able to substitute the old zip puller for you.

Regarding your first question:
You can identify the new version of the GORE® LOCKOUT™ Closure with the help of the renewed zipper. On this you can find a relief writing of the words “GORE® LOCKOUT™ Closure”. Furthermore, every GORE-TEX® garment with the new GORE® LOCKOUT™ Closure comes with a special silicon marker, which you should use to lubricate the rails.


Best Regards,

Peter from the GORE-TEX® Support team

 

[Tony Smith]

Hello,

Is this thread still working?

I was trying to contact Gore Motorbike Support, but I cant see that I can send a personal message.

I have a Rukka Athos jacket with a Lock/Out fastener that has an issue.

I have contacted the retailer and they are now helping me with the jacket (so far very courteously) and I am hopeful that it will be repaired within the warranty.

The suit is 4 years old and I think that this is a first generation Lock/Out fastener?

Can you advise if you are still active as there are very few posts, which is, hopefully, good news as I have NEVER had an issue with a Gore-Tex product before and I have many!!!

Cheers,
Tony.

 

[Berin]

I was just reconsidering the Gore lock out issue, and I wanted to see what the latest experience of these zips is. I see that Klim have now abandoned the lock out closure and gone back to YKK, but Rukka still persist, and actually don't seem to offer a choice - on their Proshell/Armacor only lock-out are available. I know there have been problems with this closure in the past, it's been commented on on every forum and Mrs Berin's is now on the 3rd zip, which has just failed by bursting open again - indicates they are a bit crap. But it may be that hers is an older version and the new ones are better. I need to think about replacing a 10 year old Rukka, with normal zip, and I'd like another Rukka but just don't like the idea of that zip.

So - anyone with a latest generation lockout closure care to comment?

 

[JerseyNeil]

I have had my Rukka Athos jacket with the Gore Lockout closure every day for about 3 years and never had any problems with it whatsoever.
I lubricate it approximately every 3 months and it has been great. I would happily buy another jacket with this system although I don't need to because the one I have got has years of use still in it!

 

[Norfolk Tiger]

I've got the arma s with the lock out,had it 3 years and it's been entirely trouble free

 

[GADGET]

Had my Klim about the same period as Norfolk Tiger and never had a problem with mine either, I do keep it lubricated with silicone though

 

[Berin]

Thanks for the comments - does seem to be the luck of the draw, and some clearly work OK. Do you find them a faff to use - I've seen video instructions on how to use them (a zip!). Do they cause a problem if you don't close the bottom closure bit first. Also, what about if they get dirt and crap on them - any problems then?