Heine Gericke

MATKAT

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returned a pair of £70 gloves today, bought on the 8th October and falling apart. No receipt but no quibble exchange or choose different gloves, they have a 10 year guarantee.they guy said they dont have to many back, so stayed with them for now, new pair to break in !!!
Excellent service from H-G Birmingham
 
Had the same experiance a couple of years ago with a jacket. The stitching had pulled out and they replaced it with a new one. I didn't have a receipt either but, they changed it anyway.
 
My £160 jacket sprung a leak and it was changed with no problems, apparently it has atwo year guarantee.
Gloves from the same place although only 8 weeks old, are going back as when wet the lining in the middle finger comes out of the outer every time I remove them. Went back last week, but they din't have any in, but no problems with exchange. Definitely get my vote.
 
I bought a jacket in the sale (HG Kenton Road - London) and the zip on the arm broke, replaced it with a voyager 3 and a nice discount. Also had a slip on some grease and bust open my 3 month old boot, change without quibble. I don't buy anything elsewhere, they are great.
 
Had the same great service at brum. Material scuffed up on tuareg jacket . Just changed it no arguments.

Only one dangerous thing in brum shop.The sales lady.
Go in for a keyring , come out after spending the gross national debt of Brazil. I think she must be a hypnotist or something.I'm
not the only one to suffer that fate at her hands!
 
abrasion said:

Only one dangerous thing in brum shop.The sales lady.
Go in for a keyring , come out after spending the gross national debt of Brazil. I think she must be a hypnotist or something.I'm
not the only one to suffer that fate at her hands!


doesn't look like this does she?
 

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