Ignition ...each time it's turned on a loud series of squeaks emit from the undercarriage of the bike. I took it to dealer in Bologna and he suggested it was the exhaust flap and applied some wd 40 to the pulley system that opens the exhaust flap. Engine cold and the dealer turns on ignition and no squeaks. off I go happy--ish. Already I have had a new engine in this bike. Anyway, I reach Ancona for the ferry to Patras in Greece and hey presto we have the squeaks again. I decided to phone the BMW helpline assist number in ireland where the bike was bought and originated. BMW assistant said they could not help unless the bike was broken down or unrideable. What a shower of twits...
I found a dealer in Patras.... EXTREMELY helpful. Took him 30 seconds to diagnose the problem as he has seen it before. Problem is he has no part and its 4 pm Saturday afternoon and he is closed. YES I called from the ferry and he WAITED so he could look at my biker. BA ANDROPOLIOUS PATRAS.... great dealer.
He advised that it needs seeing to and best I should go to Athens and get it seen to Monday. He also advised if no warranty ther cost is close to 2000 EURO to fix. YES two thousand. Only problem about Athens Monday is we have ferries booked to leave the mainland Sunday. But hey ho s**t happens. Then he went on to explain the process and then I became mega concerned. Having diagnosed the problem I thought he will email BMW Motorrad dealer in Athens and I go there Monday and all is sweet. NO.... think again.
He advise me that i must go to Athens, have the Athens dealer diagnose the problem, have them contact Germany to get permission to complete a warranty repair and then they will order the part and do the work. How long is this going to take ? Isnt it supposed to be an adventure touring bike. By the time all this gets done our holiday will be over.
Anyway, anyone out there with ideas on how I can get the process moving faster? What can I expect in way of compensation, transport, hotels etc from BMW ?
Apart from royally fucking up our trip there seems little in the way of process from BMW to actually EXPEDITE problems for folks " on the road touring".
Hope it hasn't been to much of a whinge but it is really annoying to have had so many problems with what is truly an amazing bike to ride.
Be well, ride safe
I found a dealer in Patras.... EXTREMELY helpful. Took him 30 seconds to diagnose the problem as he has seen it before. Problem is he has no part and its 4 pm Saturday afternoon and he is closed. YES I called from the ferry and he WAITED so he could look at my biker. BA ANDROPOLIOUS PATRAS.... great dealer.
He advised that it needs seeing to and best I should go to Athens and get it seen to Monday. He also advised if no warranty ther cost is close to 2000 EURO to fix. YES two thousand. Only problem about Athens Monday is we have ferries booked to leave the mainland Sunday. But hey ho s**t happens. Then he went on to explain the process and then I became mega concerned. Having diagnosed the problem I thought he will email BMW Motorrad dealer in Athens and I go there Monday and all is sweet. NO.... think again.
He advise me that i must go to Athens, have the Athens dealer diagnose the problem, have them contact Germany to get permission to complete a warranty repair and then they will order the part and do the work. How long is this going to take ? Isnt it supposed to be an adventure touring bike. By the time all this gets done our holiday will be over.
Anyway, anyone out there with ideas on how I can get the process moving faster? What can I expect in way of compensation, transport, hotels etc from BMW ?
Apart from royally fucking up our trip there seems little in the way of process from BMW to actually EXPEDITE problems for folks " on the road touring".
Hope it hasn't been to much of a whinge but it is really annoying to have had so many problems with what is truly an amazing bike to ride.
Be well, ride safe
