Help - I've been a prat

[Paul Wakefield]

When I got the 2610, it came with v7 and then I later upgraded to V8. I now need to install Mapsource onto a new computer. I've got the City Navigator Setup CD and the V8 DVD.

However, it turns out to be an Upgrade dvd and it can't find a previous installation (obviously!).

In the meantime, in the course of a tidy up, I thought - "No point keeping the v7 discs, it'll only lead to confusion" and chucked them out.

Any idea how I can covince the dvd there is an installation there? I've tried copying across the Garmin folders off the old machine. Not surprisingly that didn't work. I suspect it checks the registry for a previous installation.

Any bright ideas? It never occurred to me I might need the old map discs!

Paul

 

[chasr]

Talk to Garmin. You never know.........

 

[Paul Wakefield]

That's my next step. Just hoped to crack it over the weekend.

Paul

 

[Britishbeefy]

"crack it"

 

[Paul Wakefield]

Whoops. Poor choice of words.

Paul

 

[Wizard]

Garmin happily sent me a full set of replacement v.7 disks FOC when I discovered that her indoors had "tidied them up"

 

[Mollers01uk]

When I got the 2610, it came with v7 and then I later upgraded to V8. I now need to install Mapsource onto a new computer. I've got the City Navigator Setup CD and the V8 DVD.

However, it turns out to be an Upgrade dvd and it can't find a previous installation (obviously!).

In the meantime, in the course of a tidy up, I thought - "No point keeping the v7 discs, it'll only lead to confusion" and chucked them out.

Any idea how I can covince the dvd there is an installation there? I've tried copying across the Garmin folders off the old machine. Not surprisingly that didn't work. I suspect it checks the registry for a previous installation.

Any bright ideas? It never occurred to me I might need the old map discs!

Paul

Give garmin a call and they will be able to copy a new set or find a new full version for you. But you need to pick a good time to call though.

 

[Paul Wakefield]

Thanks folks. I look forward to holding the line for Garmin on Monday!

Paul

 

[Taff]

Give garmin a call .... But you need to pick a good time to call though.

Just a thought, but if you wrote a Recorded Delivery letter to Garmin, I wonder whether they would post it to you any quicker - rather than waiting for ages for someone to pick up the phone. You could always send a normal unrecorded letter, but then you run the risk of it getting "lost in the post". Don't quite know why, but letters I have to sign for always get a quicker response from me anyway.

At least with a Recorded Delivery letter, you can check on the Royal Mail website to make sure that they've had it, and for the sake of about 60p I would rather try the Recorded Delivery letter first, than wait for up to an hour on the phone.

 

[Paul Wakefield]

Got through to Garmin. Only 40 minutes on hold (thank heavens for a speaker phone). V7 cds on way. Result.

Paul

 

[chasr]

Got through to Garmin. Only 40 minutes on hold (thank heavens for a speaker phone). V7 cds on way. Result.

Paul

Good news. Well done Garmin. Again.

ps. I wonder if TENTOONE ever bought a Garmin?