Hello thanks for looking. I have got laptop and phone package with broard band with 3. I am not very good with computers and i asked at the shop would i get good coveridge in my area yes he said. I had the phone activated first that only gave limited coveridge. When today i asked a friend to set up my computer he did a test and the download is 0.25 meg and the upload is 0.04 meg . Which is rubbish hardly broadband. I am taking it back to the shop tomorrow what are my legal rights i have only had it four days. I want to cancel the contract. john
Help wanted urgent
- Thread starter (RIP) john plane
- Start date
Thunder
Registered user
From memory the situation is different if you deal with the provider direct or through an agent (eg Carphone Warehouse etc).
Unfortunately with pressures to meet targets sales people in the mobile industry have been known to embelish the "truth".
Good luck anyway I'd be doing exactly the same.
E. Buygum
Registered user
Three coverage in Ascot should be O.K.
http://www.three.co.uk/Help_Support/Coverage
What speed test did you use? The key test is whether you get acceptable speeds when doing what you bought it for.
http://www.three.co.uk/Help_Support/Coverage
What speed test did you use? The key test is whether you get acceptable speeds when doing what you bought it for.
Buz
Registered user
I have a Voda USB Modem and that connects via 3G/HSDPA at 7.2MPS, but that doesn't necessarily mean you can use the full bandwidth.
I believe there is a 14 day period where you can return goods as not fit for purpose.
Have you tried it in different areas? 3 doesnt have the coverage of other Networks, if there is no 3 transmitter in the locality it will fall back to o2, you may find you are getting a 2G connection which is more like the Dial up speed on landlines.
I believe there is a 14 day period where you can return goods as not fit for purpose.
Have you tried it in different areas? 3 doesnt have the coverage of other Networks, if there is no 3 transmitter in the locality it will fall back to o2, you may find you are getting a 2G connection which is more like the Dial up speed on landlines.
E. Buygum
Registered user
He's seeing 250k downstream. Crap but technically Broadband so assume it's on 3G rather than GSM/ GPRS.
Stewart H
Registered user
I have a 3 modem thing and its crap too, Huawei brand, its as slow as dial up or worse, it only ever worked properly once, tried it all over the place, it ought to go back, their signal strength page on the web is bollox too, it shows my home to be in a good signal area, nothing at all on the modem, emergency only on the phone 
Stewart
Stewart
I have a 3 modem thing and its crap too, Huawei brand, its as slow as dial up or worse, it only ever worked properly once, tried it all over the place, it ought to go back, their signal strength page on the web is bollox too, it shows my home to be in a good signal area, nothing at all on the modem, emergency only on the phone
Stewart
Thanks for the replys. every thing is the same as yours stewart. I will take it back tomorrow
Red Rock
Registered user
BBC Watchdog covered the exact same topic a few weeks ago. - Here are some details.
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