Having taken out an over the phone policy with Swinton Bikes I told the agent not to use my mobile phone number to hound me with senseless offers to save me money on other products. Well, I was hounded over the course of two days and nights and when I finally got to speak to someone I asked for a manager on which to vent my anger. None was available but I was promised 100% that one would phone me the following day. Needless to say, they didn't and I just think they were fobbing me off.
Being unable to let sleeping dogs lie, I had a go at their Customer Services who told me that the way you opt out isn't during the application process (either over the phone or on-line) but by reading the small print on page 5 of the policy document and then phoning them to say that you don't want to be hounded on your mobile phone. Feathers and spit come to mind.
So, if you'd prefer to be drying-off your FPC instead of fending off calls from Swinton, you might want to find another insurer. They certainly won't be getting my business next year.
Being unable to let sleeping dogs lie, I had a go at their Customer Services who told me that the way you opt out isn't during the application process (either over the phone or on-line) but by reading the small print on page 5 of the policy document and then phoning them to say that you don't want to be hounded on your mobile phone. Feathers and spit come to mind.
So, if you'd prefer to be drying-off your FPC instead of fending off calls from Swinton, you might want to find another insurer. They certainly won't be getting my business next year.
